Performance Cars (St. Catharines) Ltd.

Dishonest dealership ruining the reputation of Mercedes Benz. I had very bad experience with the Sales Manager Chad and Alex, who deliberately did not tell me about the maintenence and brake pads issue whe Benz. I had very bad experience with the Sales Manager Chad and Alex, who deliberately did not tell me about the maintenence and brake pads issue when I bought a MB GLC from them. The brake pads were worn out and the Service B was due in 6 weeks. They are not to be trusted by any one. I have lodged a complaint against them with MB Canada I would not have purchased the car if I was told about the status of the brakes and maintenance service B required almost immediately. They withheld the info deliberately and took us for the ride as we trusted the name of Mercedes-Benz Benz. I am sure their dishonesty will not not take them far More

Good people deserve to be recognized my service advisor Matthew went above and beyond to ensure Excellence was result in service. Thank you to Chris his Boss for leading the team by example and setting Matthew went above and beyond to ensure Excellence was result in service. Thank you to Chris his Boss for leading the team by example and setting standards to make sure guest are not just satisfied but he went beyond expectations! I would recommend Performance Mercedes in St. Catharines for servicing your car! A happy customer Linda Bush More

Terrible service. Do not buy or take you car for service at this dealership. Design flaw in roof of ML350. Glass cracked on glass roof between sunroof and windshield. Service guy tells me $148 for diagnost at this dealership. Design flaw in roof of ML350. Glass cracked on glass roof between sunroof and windshield. Service guy tells me $148 for diagnostic!!! Really what diagnostic are you gonna to do to see a cracked glass. Manufacturer flaw. Look on internet. More

No custumer service My wife and I came in to look to purchase a 2019 GLE 350....we had one salesperson walking around the parking lot talking on his phone...another coupl My wife and I came in to look to purchase a 2019 GLE 350....we had one salesperson walking around the parking lot talking on his phone...another couple of salespeople just sitting. We walked around the parking lot and through the entire dealership without a single person asking if they could help so we walked out the door and drove up to Burlington Mercedes and bought one there. Everybody says to shop local but when you try to you can't get anybody to sell something to you More

exceptional sales and service Just purchased my 15 th MB vehicle from Performance MB…Always have had exceptional service from Glenn (service) and Nick (sales) Pleasure doing bus Just purchased my 15 th MB vehicle from Performance MB…Always have had exceptional service from Glenn (service) and Nick (sales) Pleasure doing business with both of them….BTW I drive passed 2 other MB dealers to make my purchase at Performance MB in St Catharines More

Good price but very poor service and delivery This was my second Mercedes Benz car and I will say that I love the brand. The car is a pleasure to drive and own. However, the experience here in St This was my second Mercedes Benz car and I will say that I love the brand. The car is a pleasure to drive and own. However, the experience here in St Catharine's was a little less stellar. Although the price was great the salesman, an experienced Mercedes Benz man, was negligent with the entire delivery experience and follow up with this new car. I subsequently drove all the way to Mississauga to a corporate Mercedes Benz dealership for service because I didn't trust the service department here. The reason I purchased the car here was based solely on price. I don't recommend the place and when I lease my next one I will probably use a corporate store instead. More

"Performance" Minded and Friendly Dealership took our previous 2013 C300 on trade even with the extra kms over lease, and made a good deal for a new 2016 GLA . Looked after our needs Dealership took our previous 2013 C300 on trade even with the extra kms over lease, and made a good deal for a new 2016 GLA . Looked after our needs very well as we came from another (eastern) province. Had all the paperwork done to get it home. Also looked after us when the car had a misfire on the way back in Cornwall. Will be looking here again in a couple of years for a new Merc. More

Fraudsters I purchased a 1-year old pre-owned car which was promised to be in pristine condition and accident-free. The car proved to be unsafe, and almost kill I purchased a 1-year old pre-owned car which was promised to be in pristine condition and accident-free. The car proved to be unsafe, and almost killed us in what could have been a fatal accident. The unsafe condition was due to a prior accident which was undisclosed. The dealer invoice included a "car-proof" report which was never provided. I didn't know what it was when I bought it and therefore didn't ask for it. After the car's previous accident became obvious I purchased the car-proof myself and it showed the police report of the prior accident. They also issued a safety standards certificate and failed to detect or disclose the problem which caused the car to be unsafe. Do not do business with this dealership. They obviously are prepared to risk their customers' lives by selling unsafe vehicles with undisclosed prior accidents. More

Inexperienced I spoke to a salesperson who was not able to articulate viable options but instead raised many questions such as why I'm choosing particular options/c I spoke to a salesperson who was not able to articulate viable options but instead raised many questions such as why I'm choosing particular options/colours and my previous purchases. I went into the dealership to purchase a car with options I had in mind but unfortunately was not able to meet a seasoned professional. I got an impression that there was a particular car they wanted to sell as opposed to looking into what I would like to purchase. I decided to purchase somewhere else. More

Bad taste in mouth Questionable sales tactics left me wondering if I should start a business relationship with this dealership. One would expect a high-end car dealersh Questionable sales tactics left me wondering if I should start a business relationship with this dealership. One would expect a high-end car dealership to treat would-be customers a little better than your average dealerships. But at the end, they all resort to using the same sales tactics; be your friend to earn your trust; give you a ridiculous low-ball offer on your trade-in (citing wholesale vs retail pricing to justify there insulting offer) and act surprised if you don't sign right there and then to close the deal. Unfortunately they are the only Benz dealer in St. Catharines, but like many of my friends, the GTA and Hamilton is not that far away - sorry to say, my business is going elsewhere. More