Park Lane Chevrolet Cadillac Buick GMC

AWESOME EXPERIENCE Mark Darrach made the purchase of my vehicle a great experience from beginning to end. I asked him to watch for a good used car for me. He found the p Mark Darrach made the purchase of my vehicle a great experience from beginning to end. I asked him to watch for a good used car for me. He found the perfect car and it is even in my favourite colour. He did everything very efficiently and he was very patient about showing me how everything operates. He was in communication with me every step of the process and I am thrilled with his service. The car was detailed beautifully and looks like new and I would recommend him to anyone I know who is looking for a new car or in my case a newer used car. Thank you Mark. I would also like to say that the showroom is immaculate and the lady on the front desk was friendly and helpful as well. More

Honestly I have nothing but great things to say! From the knowledgeable salesperson Dave! To the financial department and service department! It was the dealership that made my decision on what truck to buy knowledgeable salesperson Dave! To the financial department and service department! It was the dealership that made my decision on what truck to buy not the truck itself! More

Salesman Andrew Goss has sold me my last two vehicles, great car buying experience, no pressure and no games. Will be buying from him again! He is the best Andrew Goss has sold me my last two vehicles, great car buying experience, no pressure and no games. Will be buying from him again! He is the best sales-guy I have ever dealt with. Thanks for having him there, I appreciate his honesty and integrity! More

Great customer service -personable and friendly people very friendly and welcoming - staff went out of their way to respond to your questions - lived up to what they said they would do without a lot of hag very friendly and welcoming - staff went out of their way to respond to your questions - lived up to what they said they would do without a lot of haggling. More

Would not recommend this dealership to anyone. The new salesman lied to his manager,not informed of complete used vehicle. Tire went flat week after purchase,took to another GM dealership who said tires s salesman lied to his manager,not informed of complete used vehicle. Tire went flat week after purchase,took to another GM dealership who said tires should never have passed safety. More

Great customer service Very Friendly and welcoming Great customer service Very Friendly and welcoming staff Dealership is always clean Courtesy shuttle that’s offered is great very friendly drivers Great customer service Very Friendly and welcoming staff Dealership is always clean Courtesy shuttle that’s offered is great very friendly drivers They got out to make your shopping experience with them a great choice More

Knowledgeable and courteous Carlos and Tracy were very knowledgeable and courteous . I was treated very respectful and I feel I made the right decision buying a GMC truck from th Carlos and Tracy were very knowledgeable and courteous . I was treated very respectful and I feel I made the right decision buying a GMC truck from them.Hopefully a lasting relationship with Parklane. More

Lack of time and care. I have to say that Andrew Goss, my sales rep, he's a 5 *! Before my first year was up, albeit minor issues, when you spend a lot on a quality tru I have to say that Andrew Goss, my sales rep, he's a 5 *! Before my first year was up, albeit minor issues, when you spend a lot on a quality truck, you don't anticipate that your key fob ($175 to replace) or decals, will just fall apart. I'm giving a one star, because the service manager didn't have the time to come talk to me,after 3 voicemails with one call back. I typically keep this stuff to myself, but when a desk person comes back and says, sorry I managed to get 5 minutes of his time and he said to tell you there's nothing he can do. If you want to talk, give him a call or come back another time? Sorry to say, but that is not customer service. Especially when one can easily see, the minor damages were not caused by "wear and tear". I've now reached out to GMC themselves to see if they are willing to provide the service I feel warranted for a vehicle you spend good money on. More

Horrible Rude ServiceThis place has brutal service. We had a This place has brutal service. We had a car towed here from another shop to flash a pcm. First, they run their computer at $58.99 then called and said This place has brutal service. We had a car towed here from another shop to flash a pcm. First, they run their computer at $58.99 then called and said the car needed a battery. Hesitant, since I had the battery tested by 3 different places the week before, I had my sister run over a battery an hour after I received that call. I call back 5 days later for an update and they say they never received a battery. So I tell him my sister handed it gord and Bruno tells me that no one by the name of Gord works there. So i go in myself to get the battery and install it. They did not give me a battery because I had no proof that we dropped on off or which one it could be. Talk about unorganized. I send my sister in with the receipt for the missing battery and a page for a Gord flies over the PA. I then get a call from a lady days later stating the car is fixed, ready to be picked up and when I asked what they found was the problem she had no idea. So $200 we pick the car up that night and it has no working gauges or turn signals. So now, my 60 year old has a car again that is not safe to drive. So I call my regular guy and he says he figures they likely fried the body control module. Lovely eh, that has to be fixed at the dealer. I call the manager and leave a message for someone to call and explain my moms bill and to ask why I was told the car was fixed when it is clearly not. My call has not been returned. Mechanic clearly noted gauges were not working on paperwork. The car, now back at parklane Sarnia we need to wait another 5 days before they will have time to run their computer at $58.99 for the third time. They have had my moms car nearly 3 weeks and I towed it there knowing what was wrong with it and got it back with more problems than it went in with. I can't believe how this place operates. Rude and Deplorable service. Take your vehicle out of town. More