I am normally wary of used car salesman, in the same way that I am wary of real estate agents. And insurance brokers.
Fred Orr doesn't really fit the stereotype. Rather, he *really* doesn't fit the stereotype. I live about 2 hours from Stittsville, so most of my exchanges with Fred have been by e-mail. I have an e-mail thread with 60 messages spanning a month. From the beginning, Fred was friendly and transparent. He responded promptly (sometimes within minutes) and constructively.
He sent the Carfax report of the car I was interested in and he provided details about its repair history. He also recommended that I sell my car privately rather than trade it in because I would come out ahead (I did). He gave me a fair deal and didn't haggle or trick me with hidden fees. He helped me get the paperwork done for Quebec certification and registration. He helped get the car inspected with a garage of my choice, and he stayed well after hours when I came to pick up the car.
The transaction wasn't without incident, however, because we discovered some minor mechanical problems after the sale. But Fred agreed without hesitation to pay for the repairs and sent a cheque promptly. Then he went the extra mile to recover a spare key from the auction house where the car came from. Throughout the whole process, he never wavered: he was consistently open and professional. Truly an exceptional customer service experience.
And I love my new (used) car.
I know it sounds too good to be true, but this once, it actually was. I would recommend Orr Motors to anyone.