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Oakridge Ford
London, ON
1,886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,886 Reviews of Oakridge Ford
May 31, 2018
Oakridge Ford. We had a great experience at Oakridge Ford. It all started with Reese Patterson who is very personable, fair and eager to provide great customer servi We had a great experience at Oakridge Ford. It all started with Reese Patterson who is very personable, fair and eager to provide great customer service post sale! Mark Stewart in finance also very knowledgable and professional. As a matter of fact, everybody there was friendly and professional. More
by Keith128
Employees Worked With
Reese Patterson, Mark Stewart
May 31, 2018
Dream car! Mike has made this whole experience for me more amazing than I expected. With a few hiccups, he was so patient and understanding and he has made each Mike has made this whole experience for me more amazing than I expected. With a few hiccups, he was so patient and understanding and he has made each step so smoothly and so positive like. I recommend everyone going to Mike! If you're looking for a positive, funny, and most patient guy, Mike tolsma is your guy! In love with my purchase of car! More
by jcrosby7
Employees Worked With
Michael Tolsma
May 30, 2018
Better than expected I've had a rocky start dealing with service advisers at Oakridge Ford. It has taken me a year to get someone to listen to me long enough so I could ex I've had a rocky start dealing with service advisers at Oakridge Ford. It has taken me a year to get someone to listen to me long enough so I could explain that my car (2012 Ford Fiesta) is in serious need of a new clutch (through extended warranty). My requests were previously ignored and I was told time and time again that the extensive shuddering and shaking my car was exhibiting was "just the way the car drives". My transmission control module failed again after getting it fixed only 4-6 months ago (roughly). I called to book an appointment and spoke to someone who was less than understanding. I again was told "that's just the way the car drives" and that shuddering was completely normal. To an extent I understand that, the dual-clutch transmission does drive differently than other transmissions. However, my car would violently shudder up to 4th gear and I wanted to make sure that there wasn't an underlying issues. I asked the lady on the phone if there would be someone I could speak to when I dropped my car off early in the morning, she asked what I wanted to speak to someone about... I thought it would be obvious that I wanted to talk to someone about my car. When I brought my car in I was expecting to be met with resistance to fix anything and that they would be "band-aid'ing" my car again. I was scheduled to meet with Brandon, and I had planned out exactly what I wanted to say to make sure I was actually going to get my car fixed! Rather than getting the same response as previous times, he assured me I would be getting a new clutch! He listened to what I had to say and was extremely understanding. Thanks to him, it's like I have a brand new car! He explained the process that Ford makes you go through before they will replace the clutch, something that was never previously explained to me. He has been the only service adviser I have dealt with at Oakridge Ford who has been not only nice, but helpful! I received a call from Oakridge Ford the following week from Erin. She asked me how my appointment went and it was the first time I could actually say "it went well". She let me explain why I've had previously bad experiences and didn't cut me off or undermine my concerns. Thanks to Brandon and Erin, I have some newly found faith in that dealership; otherwise my business would have been brought elsewhere. More
by KDC
Employees Worked With
Erin Hall, Brandon Lilley
May 30, 2018
Exceptional service Reese has helped me out for multiple years now getting me into the exact truck that I wanted. Every time that I'm back he manages to take it a level h Reese has helped me out for multiple years now getting me into the exact truck that I wanted. Every time that I'm back he manages to take it a level higher. I would recommend buying your vehicle from Reese over anybody else. More
by Arrie_veld
Employees Worked With
Reese Patterson
May 29, 2018
very glad to get the mustang from Michael Michael is very nice and passion sale, I am very happy to get this mustang GT from him, he always tries his best to help me whatever I want with the c Michael is very nice and passion sale, I am very happy to get this mustang GT from him, he always tries his best to help me whatever I want with the car. I would like to recommend my friend or my family come to visit Michael and buy more car from Oakridge Ford. More
by Kevindai827
Employees Worked With
Michael Tolsma
May 29, 2018
Disappointed The car was brought in for detailing because the original detailing was poorly done. I asked them to clean the lens over the speedometer as it was sm The car was brought in for detailing because the original detailing was poorly done. I asked them to clean the lens over the speedometer as it was smeary. I gave them my phone number to tell them to text me when my car was ready to pick up. There was no contact let me know the car was ready. When I got the car home I found it to be still dirty. When I returned to pick up the vehicle there was confusion as to who or where the keys were. More
by RebeccaPete
Employees Worked With
Ted Cascadden
May 28, 2018
Happy F150 owner! Michael and the team at Oakridge Ford made the purchasing process very easy. He was honest, responsive, and followed through. I would recommend Michae Michael and the team at Oakridge Ford made the purchasing process very easy. He was honest, responsive, and followed through. I would recommend Michael and Oakridge Ford to anyone More
by dhunter1731
Employees Worked With
Mike Alguire, Charles Gardiner, Michael Tolsma
May 28, 2018
Great experience with John at Oakridge Ford John worked his magic and got me exactly what I wanted for the price I wanted along with a couple of awesome promotions as well. John worked his magic and got me exactly what I wanted for the price I wanted along with a couple of awesome promotions as well. More
by KBaker527
Employees Worked With
Charles Gardiner, John Gillan
May 28, 2018
Exceptional When arriving at Oakridge Ford, we were immediately greeted by their friendly staff. Reese was especially helpful and so personable. He helped make ou When arriving at Oakridge Ford, we were immediately greeted by their friendly staff. Reese was especially helpful and so personable. He helped make our decision easier, with no pressure sales. I would highly recommend anyone to visit Reese at Oakridge Ford! More
by AQUIRING
Employees Worked With
Luae Al-Shabbak, Reese Patterson
May 26, 2018
Outstanding salesmanship. From the moment I walked in I knew I was in good hands . My friend Carly Allen was such a pleasure to work with . She listened to everything I needed From the moment I walked in I knew I was in good hands . My friend Carly Allen was such a pleasure to work with . She listened to everything I needed and we jumped into a couple different vehicles to see if they were going to be what I wanted. I really liked the Ford edge I picked . It really is a big upgrade from what I had before and couldn't be more happier . Thank you to Charles Gardiner the financial manager for helping me understand everything I needed to purchase the vehicle and even got me to trade in my old car . Thank you to the guys and girls in the shop too for making the car look pretty . she's nice ! I look forward to many adventures in my new vehicle! And couldn't be happier ! :) Cheers! More
by D.hind87
Employees Worked With
Charles Gardiner, Carly Allen
