Undoubtedly, this has been the best level and quality of service I have received thus far from any dealership or car-related shop, for that matter. Although I did not end up purchasing a vehicle, the team at Ottawa Pre-Owned was an absolute delight and still went above and beyond to assist me in every possible way not only in researching my options, but in assisting me my with my current vehicle’s issues. Zak, in particular, was extremely approachable, knowledgeable, and helpful. Since I was potentially moving soon, I was not very inclined to invest in another vehicle but I happened to be driving by and decided to stop at their location to explore. Instead of blindly encouraging me to purchase a vehicle and upselling me as that would of course be the more lucrative option for them, they took the time to listen and understand my situation and requirements. They too advised me to hold off on another vehicle and scheduled me right away for a complimentary inspection, keeping me in the loop in the process on any findings and alternatives. It was very apparent that these folks had a genuine vested interest in assisting and catering to their customers and really took the time and effort to embed themselves in the process. What’s more is that they quoted me a price much more reasonable than any other shop I had been to and even included a two-year/ 20,000KM guarantee on parts and labour in the offer! Their exceptional service did not stop there -a month later, a representative reached out just to check in and ensure that all was running smoothly. Needless to say, they certainly surpassed all my expectations. In an industry where it is very easy to inundate customers, these guys embody true value and are a reliable and trustworthy go-to; thank you Ottawa Pre Owned for your incomparable commitment to ensuring a great customer experience!