The salesman, Rob Drohan, showed great patience and was responsive to my specifications. We test-drove at least 5 or 6 cars that day, until I found the one that suited me best. He made the rest of the process move along smoothly. Rob also called me back to ensure the car was working well, and referred me to a technician when I had a minor concern. The technician was also very competent; if I have a further problem, he promises to help.