Northwest Lexus

Contacted them regarding trading on a 2022 RX 350. They said they would call me to 'start the appraisal process' on my 2015 RX 350. Never called so I sent three follow up emails and still no response. They said they would call me to 'start the appraisal process' on my 2015 RX 350. Never called so I sent three follow up emails and still no response. Terrible customer service. More

I drove to Northwest Lexus to purchase a vehicle advertised on Autotrader. It turns out that the ad was false. Now I know not to read their ads. advertised on Autotrader. It turns out that the ad was false. Now I know not to read their ads. More

Damaged my car window tint during detailing then tried to up charge for the work and refused to provide a survey when they found out I was dissatisfied. They only give out surveys to customers who give 5 to up charge for the work and refused to provide a survey when they found out I was dissatisfied. They only give out surveys to customers who give 5 stars (via text…”if you give 5 stars for your service reply with YES, if you were not 100% satisfied reply NO…when you reply no you don’t get a survey and no one calls you.) Won’t be going back. More

Ask for KOSTA DIMROCI, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. I had a wonderful experience purchasing my second new vehicle at this dealership. The process was stress free and pleasant. Kosta was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I recommended anyone to go see Kosta. Daniel Manibert was also great in his explanation of all the functions of the car, before I took it home. I highly recommend this dealership to all my friends and family! More

Hi, I bought my ES300h from Northwest lexus. I met there with Jagmeet Singh (Jag) and he did an excellent job in getting us a vehicle in a month time, while the wait time was 3 to 4 months. He i I met there with Jagmeet Singh (Jag) and he did an excellent job in getting us a vehicle in a month time, while the wait time was 3 to 4 months. He is very knowledgeable on all lexus vehicles and guided us on the selection of ES300h, He did, what he committed to us and surprisingly gave us a call to let us know that your vehicle arrived. Come and get it. That was one of my happiest movement as I was waiting for my own car for long time. I am very happy with my ES300h (love it) and very grateful for all his services. Definitely, I will come back to Jag for my next vehicle purchase and strongly recommend others to enjoy his experience for awesome results. Jag, appreciate your work. Thanks Tejinder Rattan More

Hi. I wish here zero ⭐️ 👎I bought Rx 350 from North West Lexus in June 2021. Less then a year in March 2022 I notice rust coming out from all 4 doors h I wish here zero ⭐️ 👎I bought Rx 350 from North West Lexus in June 2021. Less then a year in March 2022 I notice rust coming out from all 4 doors handles, I went to the dealership on April 12 2022 and was told by advisor Jarmeen don't have extended warranty on it so I have to pay $665 plus taxes to fix it. This is total ripoff .So basically they sold me a rusty vehicle by waxing it and polishing it How come rust was not checked in the 155 point inspection when they certified the vechicle ? More

We are very happy with our purchase at Policoro northwest Lexus.I must say thank you Jasmeet Singh for the excellent service we received he helped us all the way from the beginning until we picked up our won Lexus.I must say thank you Jasmeet Singh for the excellent service we received he helped us all the way from the beginning until we picked up our wonderful Lexus we definitely recommend our friends and family to Northwest Lexus. Thank you once again Jas for all your hard work making us happy with our vehicle and great work really appreciate it and the service as well. More

We had appointment with the manager Tony Foggetti this week. Tony actually understands the customer’s needs very well. We were very impressed with his genuine caring way of dealing with our concerns. He h week. Tony actually understands the customer’s needs very well. We were very impressed with his genuine caring way of dealing with our concerns. He helped us make the best decision about our car.He is an awesome leader for this dealership! After a long time, we found some one who was more concerned about listening to us and our concerns than selling a car. When this happens, you automatically are inclined to buy a car from him! Overall, I would wholeheartedly recommend NWL to my family and friends. The young fellow who changed batteries in both our keys provided the service with a big smile and was very helpful. The staff at the reception+ service section was great! The dealership ambiance is very clean and welcoming, They take you in, start off with offering you coffee, tea or other beverages. A hot cup of drink in our hands with a meaningful conversation with the manager was highlight of our visit to NWL. More

I asked for a Lexus remote starter fitting when I bought my RX 350 from them. They did fit a remote starter. I asked five times for the stone chips on the hood to be touched up, eventually the service advis my RX 350 from them. They did fit a remote starter. I asked five times for the stone chips on the hood to be touched up, eventually the service advisor THREW a paint stick across the counter at me and said “ We don’t do paint chips, you do them yourself “. A year later the car wouldn’t start, I charged the battery and off we go, next day again it wouldn’t start so I took it to a Lexus dealer closer to my home to have the battery replaced, There was a 16 amp parasitic draw on the battery, turns out northwest had fitter a remote starter from Canadian tire and it had gone bad. the dealer replaced the battery and the car would not start. They lent me a brand new RX 350 which I had for a week while they tried to find the fault a week later the dealer called and said the remote starter had taken out a sister ECM module deep in the dash, Lexus had air freighted a new module from Oklahoma ( it seems no one has ever had to have this module changed ever ) He told me to come and pick up my vehicle and to bring copies of the purchasing paperwork, which I did, I gave the paperwork to the service manager and when He saw that what I said was true and in black and white He excused himself for fifteen minutes then came back and said He had faxed my paperwork to Lexus and they were going to deal with it. He gave me the bill and I almost died….A few dollars short of $ 13,000, I must have gone pale because He said “ oh no, just the cost of the battery replacement, Lexus picked up every cent of the bill, The vehicle was a week out of warranty too. I will never buy anything other than Lexus ever again, and I guarantee I will never darken the door of Nothwest Lexus ever again. Ms policaro failed to answer me correspondence every time I tried to contact NW Lexus. Just be aware there are good dealerships and there are Northwests. I have paperwork to prove this and so does Saint Catherines Lexus and Lexus themselves. More

I was very satisfied with Northwest Lexus. I worked with Amjad and to be honest he was very helpful and did everything to close the deal. Muska in Finance department was also very helpful and actually offer Amjad and to be honest he was very helpful and did everything to close the deal. Muska in Finance department was also very helpful and actually offered me even better interest rate as my other vehicles is financed with Toyota. They both were not pushy about selling me extra add ons and protection plans although I got one recommended by Muska. Amjad is an honest and knowledgeable sales person who knows his job well and I recommend him and dealership to anyone who's planning to get a Lexus. More