I was shopping for German made car for some time and made my mind clear on what exactly I am willing to buy, so when a good option came up on autotrader.ca I just emailed the dealer.
What a surprise it was when I received an email back in less than 10 minutes on Friday night and got a confirmation for scheduled drive-test for next morning, on Saturday.
The great experience started from the door-steps as Ben, the owner, personally greeted us and showed around. It is a small enterprise, so you can feel Ben does his best to earn trust and serve his customers by dealing with their requests thoroughly.
The vehicle in question was VW Passat CC Sportline of 2014 with only 14,000 km on it, which had been advertised as accident free and in immaculate condition.
After the test-drive it became obvious that the car was indeed in great condition, however we requested Ben to provide Carproof report to ensure there were no previous accidents. The Carproof showed no signs of accidents, however had two provinces listed - BC and QC, so we questioned Ben if he was aware of any issues as it is unusual for a car to be registered in the West and then transferred to the East. We were assured the vehicle had no issues and was used by the VW dealer as an executive car in both provinces; Ben even showed the auction bill and the price he paid for the car, which was appreciated. We also agreed that we would return to Ben for any questions should an independent mechanic find mechanical or body issues.
We picked the car after registration, plates and car certification had been arranged by Ben, which was a great addition to the overall service provided.
Ben personally thanked for the business and provided some hints on car service.
After taking the car to the official Cambridge VW dealer for oil change and wheels alignment it was confirmed that the vehicle had no structural body issues with all-around manufacturer's paint and in fact was in perfect condition, exactly as Ben described.
I am happy with the car and service the North West Autohouse provided. Personal "Thank You" to Ben and his mechanic for ensuring the car was properly certified and prepared for the new driver.
I would happily recommend this dealer to my friends.