Northway Ford Lincoln

Not Impressed I bought one of their used 2018 Audi Q7, Molly was great to deal with but for such a large dealership I am not impressed. The day I saw the vehicle a I bought one of their used 2018 Audi Q7, Molly was great to deal with but for such a large dealership I am not impressed. The day I saw the vehicle and went for a test drive I was mis-informed that it had the air suspension when it did not. I asked if they could do anything on the price since I was paying cash....No one in the used sales department could answer the question not even the used sales manager I was told I have to ask the finance department. First time in 30 years of buying cars has that happened that no-one in sales could see if they could negotiate or throw something in. Basically the sale was done in less than 1 hr Saw, drove and gave a deposit. I was under the impression I was getting a Ford hat for the kids upon pick up based on our conversation to process the deposit. I also had a friend that was with me who understood the same. I did complain about the brakes pulsating, scratches on the rear bumper and the trunk area flat tire items were all in disarray and not tied down properly and to see if something was missing. Molly in sales was nice enough to come in to accommodate me which I believe was her day off. Upon pick up I was asked to sign the mechanic's reports to which I have never done before, and I will not sign something that was not inspection or verified by myself...isn't that for the mechanic to do?. So now I was at a stand off with the Finance lady ( don't know her name ) that made me feel like I did not know what I was doing with almost 20 cars in my collection. Basically unless I signed I would not get the car after driving 1hr 20 minutes one way to get there . The finance lady also told me they put new brakes since I asked if they looked at the pulsating only to find out by the shop manager that they were fine and if they continued to pulsate I would have to bring it back to machine the rotors? Again on a new vehicle of that stature I have never had rotors machined with such low km. After consulting with a friend I signed the doc's since I wanted out of there and did not feel comfortable and was starting to loose my patience. Then I asked about the hats and I was wold due to covid they have no stock? Then I asked for a bottle of water and the same thing.....I just finished looking at other vehicles prior to purchasing this and never had an issue getting some water and discussing the price with the sales person. I have since taken the car into Audi they are taking car of all my issues that should have been dealt with from Northway Ford, there is no way I will be going that far and I did stress for the issues to be looked at prior to picking up. More

Worst service ever. Didn’t get back to us when he said he would and then when we called again he said it didn’t matter that he didn’t respond cause the information wouldn’t of changed. So we are looking to b would and then when we called again he said it didn’t matter that he didn’t respond cause the information wouldn’t of changed. So we are looking to buy a new F250 and a new Bronco elsewhere as we found Paul insulting and arrogant. More

Great experience with Northway and Chad My family has always been Northway customers, and this was my first experience with Chad. Definitely not my last!!! He is very friendly, helpful and My family has always been Northway customers, and this was my first experience with Chad. Definitely not my last!!! He is very friendly, helpful and attentive. Went above and beyond every step of the way! I love my Escape! More

Dave did a great job of helping me purchase my first vehicle. He responded quickly whenever I had any questions, was very professional and made sure I was satisfied with my purchase. vehicle. He responded quickly whenever I had any questions, was very professional and made sure I was satisfied with my purchase. More

The sales person Stacy was amazing. The finance department was super unorganized. I was stressed out the whole time trying to get ahold of her. I get that Covid slows these things down but it's no department was super unorganized. I was stressed out the whole time trying to get ahold of her. I get that Covid slows these things down but it's no excuse to keep a customer in the dark. I was told I would get my new truck on a Thursday and it was not clear if that was going to happen, which sucked because I had already sold my car for that day. Also the website says they buy your used vehicle and they would not because they were full of foreign cars. More

Thank you Ashley! When I first texted Ashley about test-driving a SUV, she responded within minutes. When I got to the dealership, I test drove the SUV that I had orig When I first texted Ashley about test-driving a SUV, she responded within minutes. When I got to the dealership, I test drove the SUV that I had originally asked about (Mazda CX5) and also test drove a similar style SUV (Honda CRV). Ashley was willing to talk to management about fixing up some of the blemishes on the Mazda and they were willing to do that if I decided to buy this car. A few days later, I asked to test-drive the Honda again and Ashley was more than happy to let me do so and she was able to answer the questions that I had. Ashley was very quick to respond to all of my messages and she was very friendly to work with. Thank you Ashley for helping me purchase a car that I love!! More

Bought a new Ford Ranger and we love it We are happy with our ford ranger and happy with our salesman Stacey Cooke. Thanks Stacey! The truck will give us years of enjoying a great drive, e We are happy with our ford ranger and happy with our salesman Stacey Cooke. Thanks Stacey! The truck will give us years of enjoying a great drive, either across country or around town. More

Excellent Customer Service! I have now leased a vehicle from Northway as well as purchased a pre-owned vehicle. I had excellent experiences both times. I would highly recommend t I have now leased a vehicle from Northway as well as purchased a pre-owned vehicle. I had excellent experiences both times. I would highly recommend the dealership to anyone looking for a new or used vehicle! More

We have boughy cars from Northway before, but this was our first time working with Brad. He was very helpful, knowledgeable and easy to work with. He definitely knows his cars! our first time working with Brad. He was very helpful, knowledgeable and easy to work with. He definitely knows his cars! More

If you want a good salesman Chad is the man. 2007 bought my Ford Escape from him. I left Northway cause of the service department. Since from 2007 over the years I had 2 other vehicles won't name where I bo my Ford Escape from him. I left Northway cause of the service department. Since from 2007 over the years I had 2 other vehicles won't name where I bought them from lol. March 2019 I wanted to buy a brand new F150 Lariat. I called up Chad again and told him if you want me back this is the vehicle I want and on April fools day I drove off the lot with my cool ride. Just the other day I had a issue with my truck Chad greeted me as I walked in and set me up with the service person. Chad keep up with what you do best, making people happy 😊 More