Northway Ford Lincoln

Not all customers are happy I have read the previous reviews and they are glowing. However I have had a much different experience with Northway Ford and Lincoln in Brantford. I have read the previous reviews and they are glowing. However I have had a much different experience with Northway Ford and Lincoln in Brantford. The technicians have given me my car back without properly fixing the problem, yet they said the problem is fixed. I will take my car to another dealership going forward as it seems Northway has issues doing the job right. Northway sold me a car that should not have passed safety inspection. Ford of Canada agreed! I like Ford vehicles and the company itself but I would not be fooled by the fancy looking dealership atmosphere at Northway. When it comes to how the work gets done and how the customer is treated there are serious problems here. I have noticed a lot of staff turnover in the last 4 years. Almost every person has been replaced yet the problems are still there. I overheard the new service manager Al Banks calling a customer insulting names over his phone. He must not have realized I could hear his side of the conversation. I could hear the person on the other end of the call and they were not yelling, yet Al was yelling at them. This seems to be a very poor way to treat a customer. It is very rude in the least. If I were that customer I would make a formal complaint. There is one other Ford dealership in town. I went there to fix the problems that Northway either was "unable to diagnose" or were not able to fix properly, and the problems were fixed to my satisfaction within a reasonable timeframe. As well the people at the service desk seemed much more helpful and reasonable and willing to listen. Bottom line, don't be fooled by appearances, flashy advertising, and glowing reviews that may or may not be written by friends of the dealership. There are serious problems at Northway. I would not recommend them to anyone. There is no excuse for not properly completing repair work, and for talking to customers in a rude manner. More

Satisfaction, the way it should be. Northway Ford The experience of buying my 2014 Ford Escape at Northway Ford was the most satisfying purchase I have ever made. From my first interaction with John B The experience of buying my 2014 Ford Escape at Northway Ford was the most satisfying purchase I have ever made. From my first interaction with John Bolt to the no nonsense of my offer being accepted as I chose or to the purchase of my extended warranty with Elsie Bradford which was a painless, and seamless process, all with a very focused welcoming atmosphere. Even rescuing my left behind Stones CD. There is no doubt in my mind that Northway Ford is place where the customer is treated as guest and every effort is going to be made to go that extra mile to ensure you are wowed. Thanks Ray M p.s.my 13 yr old grandson was also impressed with the positive friendly attitude of all emploees More

2014 f 150 etr 4x4 purchased a new f 150 4x4 first new truck i've owned since 1979, which by the way is a ford f100, which i still have, have nothing but good things to purchased a new f 150 4x4 first new truck i've owned since 1979, which by the way is a ford f100, which i still have, have nothing but good things to say about everyone at north way ford. stacey cooke was a true gentleman, and lori wilson was a pleasure to deal with, would strongly recommend anyone looking for a new or used vehicle to visit them More

bought truck Andrew and Lori were really good to deal with, the issue i found was the person in charge of dealing with prices wasn't really wanting to move on pric Andrew and Lori were really good to deal with, the issue i found was the person in charge of dealing with prices wasn't really wanting to move on price for me, which made it difficult and longer than expected for purchase date. More

This is the second time going to Northway and its always an amazing experience!! Lori worked so hard and got me into an amazing car that me and my family love. THANK YOU!! I really appreciate all the work t an amazing experience!! Lori worked so hard and got me into an amazing car that me and my family love. THANK YOU!! I really appreciate all the work that you did! Andrew gave us an awesome deal for our trade-in and an awesome deal for our new Ford Escape. I couldn't be happier. I will be back when it comes time for another car. I would recommend this dealership to anybody looking for new or used. Thank you again Lori and Andrew I couldn't be happier with my experience. More

I've been to a lot of car dealer and all of them are not giving me a chance but ford credit are great I was visited in northwayfordlincoln in brantford and they gave me a chance ,they help for people wh not giving me a chance but ford credit are great I was visited in northwayfordlincoln in brantford and they gave me a chance ,they help for people who are in need most if I can rate them 100% that's I want to rate them..thank you very much for your help and I'll be sure that your not wrong for trusting people like me..May you have more blessing ford credit. More

The staff I dealt with at Northway Ford were extremely helpful, knowledgeable, and friendly. I appreciated the patience both Andrew and Elsie as they took the time to answer all of my questions (and there helpful, knowledgeable, and friendly. I appreciated the patience both Andrew and Elsie as they took the time to answer all of my questions (and there were a lot). They made what has been a complicated and painful process in the past easy and pleasant. Thanks! More

This is my fourth purchase from Northway and I have dealt with Paul and Lori everytime. I always feel like Paul treats me fairly and is making sure that I get the experience I am looking for. He offers very with Paul and Lori everytime. I always feel like Paul treats me fairly and is making sure that I get the experience I am looking for. He offers very competitive trade in value and purchase pricing. He goes out of his way to keep long standing customers coming back. He really gets that if you treat somebody well they will be back. No surprise he sets the example as the General Manager. Lori is always professional and extremly efficient, paperwork is always the boring and overwhelming part of a new car purchase and she makes it easy and quick. Thanks again Lori and Paul. More

I went in with the intention of test diving and purchasing the 2013 Ford Edge SEL my wife and I wished to have and that wish came true with the excellent hard work and determination of Andrew Nogue purchasing the 2013 Ford Edge SEL my wife and I wished to have and that wish came true with the excellent hard work and determination of Andrew Nogueira. He made it happen and being it was my birthday (March 17) and wedding anniversary (March 18) it resulted in a memorable moment for our family. From the initial sit down meeting to handing me the keys, Andrew and all those involved made this possible and stress free and Andrew's excitement just uplifted the excitement when i got home and surprised my wife with this car. Very informative, patient and a great listener on what I needed and was looking for. Thank you Andrew and a special thanks to John Hughes for bringing me into the Ford family. More