Norm showed me all the features of the Explorer and didn't rush me in my purchase. He gave me plenty of time to ask questions and made me feel comfortable. We exchanged several text messages as I had questions after thinking about the various options to purchase or lease. He had a classy Explorer brought in from the Flin Flon dealership just for my viewing. I feel the dealership went out of their way to serve me well. Thanks for coming into the dealership on your Saturday off to meet my schedule.