I'm new to the area, my first experience at Northern Honda was extremely professional and pleasant.
I have a over 20yrs experience as a Honda employee from Halton Honda in Burlington which is a family owned dealership with excellent customer satisfaction, so my level of expectations were pretty high.
I walked into the service area was greeted by Shane, told him my problem - my hood latch / cable was stuck - he told me to pull in the service bay, assessed the problem showed me how to fix it it happens again.
During this time Sales Manger Todd Ryan was walking through, acknowledged me as a customer pleasantly saying hello - very friendly.
I asked Shane for his card so I complete a survey, since there was no work order, because they never charged anything for this service, no survey would be sent, so I'm writing this review instead.
Upon leaving Shane asked if I was ok to back out of the service area, nice touch as some people are not comfortable backing up between doors.
I explained to Shane I would still compete my large services at my old dealership as I still receive a good retiree discount, but would use Northern for all other services, he had no problem with that and said just ask for him when I book my next service and he will look after me, I will definitely ask for him.
Highly recommend!!! Job well done, Shane, another happy customer