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Nor-Lan Chrysler Dodge Jeep Ram
Grande Prairie, AB
253 Reviews
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253 Reviews of Nor-Lan Chrysler Dodge Jeep Ram
October 23, 2016
Bad experience Few days ago i purchased a vehicle from norlan grandpaire, i got a bad experience with their service ,anyways i am not gonna purchase again 😑😑😑 Few days ago i purchased a vehicle from norlan grandpaire, i got a bad experience with their service ,anyways i am not gonna purchase again 😑😑😑 More
by Joe
Employees Worked With
😑
October 22, 2016
Amazing sales staff Well Shane Whittaker and his team were extremely helpful in helping me find the perfect truck and making sure they could do everything to could to kee Well Shane Whittaker and his team were extremely helpful in helping me find the perfect truck and making sure they could do everything to could to keep it in my budget. I would recommend everyone use Norlan Chrysler for any future purchase I have already recommended them to everyone I know looking to possibly trade in their trucks Thank again to Shane and his wonderful team More
by Elto1937
Employees Worked With
Shane Whittaker
October 21, 2016
Great experience for the second time I just love hanging around at Norlan. Friendly yet Profesional workers. They do their best to satisfy my needs. I will totally go there again and I just love hanging around at Norlan. Friendly yet Profesional workers. They do their best to satisfy my needs. I will totally go there again and again . More
by Noura
Employees Worked With
Shane Whittaker
October 16, 2016
Enjoyable, friendly, good customer service Took the time to listen and found what I was looking for. They worked hard to get the price I was looking for. Thank you Took the time to listen and found what I was looking for. They worked hard to get the price I was looking for. Thank you More
by Fender62
Employees Worked With
Lucas Johnson
September 30, 2016
Service practices are abusive to customers. Norlan offers the no appointment / appointment ....which means that even though you make an appointment for vehicle service, the Service Department re Norlan offers the no appointment / appointment ....which means that even though you make an appointment for vehicle service, the Service Department requires the vehicle be dropped off in the morning and keep there for the entire day. This policy prioritizes the interests of the company and ignores the interests of the consumer. They appear to be incapable of prioritizing the workload and returning vehicles to customers in a timely fashion. Their methods are best described as disorganized confusion, customer vehicles are parked in their yard for 5 or more hours waiting for the service department to figure out who gets service next. Management is singularly responsible for these self serving procedures and complete lack of decision making leadership. No complaint about the work provided, just the frustrating impractical performance of administration in making this consumer experience enraging! Bought a new Jeep last year and have been consistently frustrated in arranging to borrow a vehicle for the day. If asked when booking appointment, response is can't predict how many will be available next day. If you ask after arriving before shop opens, they are somehow all loaned out. Know of individual who purchased second hand vehicle who rated a loaner, while I have been turned down repeatedly. A dealership with no concept of Customer Service! More
by Consumer Experence
Employees Worked With
Kim Robinson .. service advisor
September 23, 2016
Helped me when others couldn't Thanks John and Lucus I have now bought my 3rd vehicle through these 2 guys and as long as they are both there and I live in G.P. I will continue dealing through Nor-lan. J I have now bought my 3rd vehicle through these 2 guys and as long as they are both there and I live in G.P. I will continue dealing through Nor-lan. John thanks again for getting it done and welcome back More
by ed69
Employees Worked With
Lucus and John
September 20, 2016
fast efficient and friendly Came into dodge looking for a lower payment and a newer vehicle Jordan was able to find something that I wanted made it work price wise and had the ve Came into dodge looking for a lower payment and a newer vehicle Jordan was able to find something that I wanted made it work price wise and had the vehicle the next day. Highly recommended dealership service is great and Jordan went above and beyond to meet my needs awesome service and vehicle selection. More
by dodge91
Employees Worked With
jordan brausse
September 08, 2016
Amazing This dealer ship and the people in it are amazing they nice and not pushing always professional they always help with any extra questions or concerns This dealer ship and the people in it are amazing they nice and not pushing always professional they always help with any extra questions or concerns can't be beat More
by Christoffer999
Employees Worked With
Cody
September 07, 2016
great service saw a truck that interested me on the norlan web page and contacted shane about it. went to the dealership and met with shane and drove away the same saw a truck that interested me on the norlan web page and contacted shane about it. went to the dealership and met with shane and drove away the same day in my new truck. great service and shane was very helpful and knew the answers to my questions. contact shane if you are in the market for a vehicle and you will be glad you did! More
by lewis40
Employees Worked With
dave gushue, Shane Whittaker
September 01, 2016
Service was great Brought my Ram diesel in get a minor but difficult to diagnose fixed. Carol in service went above and beyond, got my truck in same day, and pushed to Brought my Ram diesel in get a minor but difficult to diagnose fixed. Carol in service went above and beyond, got my truck in same day, and pushed to find an answer. Was very impressed by her level of care and will be using her exclusively on a go forward basis! More
by LHRam
Employees Worked With
Carol
