Do yourself a favour and stay away from this dealership, both sales and service. If you truly want a Nissan go to Chatham and buy one. Beware of their scam when they call you and offer you a good trade in value on your current Nissan, first check how low your kilometers are before committing to a trade, loyalty means nothing to them and they will scam you out of your current car if they feel that they can make a profit on it.
We purchased an extended warranty, purchased the car there and performed all our service there for years. This past Monday we went in to have our brakes changed, when we got it back we noticed a huge crack in the windshield on the passenger side that spanned almost half of the window. We didn’t notice it straight away but within 4 minutes of leaving the dealership we called them. No one answered and we left a message, (I should also mention that they do not call you when your car is ready), the next day still no call back from Gord Wilson so we called them. Gord setup a meeting the next day and promised that the service manager Dot Webster would be there and a windshield specialist. When we got there the next day Dot wouldn’t come out, there was no windshield specialist but David Mills (Parts Manager) was there. He told us that there was no way to determine who cracked the windshield and that it could have been a pebble. Trust us it was not a pebble, there is no way a pebble chip would have spread to half the window in 4 minutes. They offered to pay for half of the windshield which we agreed too just to finally be done with them forever.
If you currently service your car at Nissan of Windsor, please start inspecting your car with one of the service techs before dropping off your car and picking it up because if something happens to it they will tell you what they told us, “we park the cars in the parking lot after we are done servicing them and are not responsible for what happens to them in the lot”.
The dealership and some Nissan customers will probably try to discredit us with things like how can you not notice a huge crack right away or why didn’t you just turn around and go back, which is fine just be aware of their dishonesty.
(Didn’t notice it because of the sun but when we got on the expressway we saw it and my wife is pregnant, we picked up the car and went to an appointment, hence the call to them)
I will be posting this on their Facebook page and rating them a one there as well but don’t expect to see it there because they pick and choose the posts and ratings that they allow to be posted.