Murray Chevrolet Cadillac Medicine Hat

We kind of have a mixed review. When we bought our Equinox, Michelle was our salesperson and she's the best hands down. Where do I start, first itt wasn't detailed as I pulled cheer When we bought our Equinox, Michelle was our salesperson and she's the best hands down. Where do I start, first itt wasn't detailed as I pulled cheerios from under back seat, then b4 we even left with vehicle it read 2 tire sensors not working. Guys told Michelle, yes fixed. But nope not true as we had to have them replaced when we had to have. 4 new tires put on as I guess the ones on were wrong size. Then worst part the paint began to peel in sporadic spots on front of vehicle and one strange spot on driver's door. Well when we were in shop today , we found out car had been painted b4 and to have fixed WE would have to pay !! The n we asked for trade in value and were quoted over 8000 less then cost with new tires. It was a 2018 equinox and I mean even if we were offered a trade for another 2018 would have made us some happier. We have bought. 6 vehicles here, but not again. BUT I DO MOST DEFINITELY RECOMMEND MICHELLE AS YOUR SALES LADY TO DEAL WITH. Very unfortunate as it felt like they were trying to hold us responsible for the wrong doings. More

Zack, a new and young mechanic, who described himself as a kind of specialist in this old stuff is simply fantastic. I needed something done for my 1991 Chevy 350 van on which my Four Winds motor home had a kind of specialist in this old stuff is simply fantastic. I needed something done for my 1991 Chevy 350 van on which my Four Winds motor home had been built. The engine was so sluggish, so without any power and was burning gas like crazy. Zack kept me informed of his thoughts. Oil had gas in it. That scared me. He told me how that could happen if the cylinders were getting too much gas. Anyway, he finally found that one of the two fuel injectors was not functioning properly. It was squirting almost pure gas rather than a mist which the other injector was doing. I could go on with the detail of how great he did like leaving me with left over parts from the throttle body he was able to get. But suffice to say I could not have been more happy with what Zack did to my machine, which now runs fantastic and with three times the distance per gallon it was getting. Thank you so much Zack. I just wish I was able to call on you with all my RV future troubles. AND, you would not believe how well I was taken care of by Aby in the service dept. She learned of my follie in having left the water pump on when somehow the kitchen faucet opened and...yes...water everywhere. I had carpets and bedding to dry. She thought the carpets would be best hung in the area they had for detailing. And they could put a blower on them. Since the throttle body parts would not make it in that day I haed to stay over. Aby arranged for a land line connection for my RV. Then she arranged for a shuttle to take me to the nearest laundromat so I could dry my bedding which was wet in a corner. I was simply awed speecheless by her care. At the laundromat when I was done becuase it was after hours I called for a cab. Then I received a call from Zack saying he could come pick me up. How can I say anything but simply thank you, thank you, Zack, Aby, the other friendly and helpful staff and to Murray Chev Cadillac. Just great! More

I've dealt here for many years and have always had exemplary service! Love the staff in the service department.. the help I received when my car wouldn't start during the recent polar vortex was abov exemplary service! Love the staff in the service department.. the help I received when my car wouldn't start during the recent polar vortex was above and beyond what I expected. I'd give them ten stars if I could! More

This dealership sold me a 2008 Honda Accord 2 years ago knowing it had a very bad VTC actuator. In retrospect I even realized that they even went out of their way to make sure they brought the car around knowing it had a very bad VTC actuator. In retrospect I even realized that they even went out of their way to make sure they brought the car around for me to look at and test drive already running so I wouldnt hear the bad rattle on start up. It also now has multiple issues because of that problem. Now it has a bad transmission shift out of 3rd gear. A real lemon. No faith in this dealership. Caveat Emptor however. Just a heads up everyone. More

Nothing but positive! I was in today for a minor issue...the gentleman I bought my car from recognized immediately and addressed me by name! A month later! wow...unbelievable!!! Helped me retriev issue...the gentleman I bought my car from recognized immediately and addressed me by name! A month later! wow...unbelievable!!! Helped me retrieve a CD that my husband gave me from my car that I traded in. Forever thankful for their service. More

My keyless entry wasn't working. After a mechanic inspected the remote and the car, he determined I needed a new antenna. Quoted me approximately $1700. I went for a second opinion to A1 auto and the inspected the remote and the car, he determined I needed a new antenna. Quoted me approximately $1700. I went for a second opinion to A1 auto and the were able to fix my remote for $50. That was a year ago and it's still working fine. I'm appalled at the 1700 quote from Murray Chev. Medicine Hat. I was a customer and even bought my Cadillac through them. They lost what might have been a lifelong customer. More

They fixed my hvc with out my aproval and got charged $122 Very disapointed I went in there for them to check my power steering (hose leak) and my aircondition because it wasn't working. They fixed my ac with Very disapointed I went in there for them to check my power steering (hose leak) and my aircondition because it wasn't working. They fixed my ac with out consulting me and charged me. It was still under warranty I wanted them to call me first not fix something with out my consent, then extort money that I shouldn't have to pay. Worst experience ever. More

Road trip from Mb. This past July while on a road trip through Alberta, our family had truck problems. We had taken it to Murray Chev, where the service was over and abo This past July while on a road trip through Alberta, our family had truck problems. We had taken it to Murray Chev, where the service was over and above the expectations we ever thought possible. They got us back on the road with no worries, took care of our vehicle and had it fixed and ready to go for our return home!! Thank you for making our trip through Alberta worry free!! We would highly recommend this dealership to anybody that has a problem... Special Thank you to Jody Wittke & Todd Schofield( service centre) for their excellent service. Thank you again Dumas family (Wpg) More

"Awesome Employee Culture" We made the trip from west of Calgary to look at a well priced used truck and were blown away with the friendliness displayed by all whom we dealt wit We made the trip from west of Calgary to look at a well priced used truck and were blown away with the friendliness displayed by all whom we dealt with. Alan, Ryan and Chris were extremely professional and looked after our needs. Every employee at this dealership is friendly and courteous; without making you feel like your about to be attacked by a vulture when you walk in the door. Our sales person Alan was very professional and eager to ensure we were happy campers. Hats off to the employees of Murray Chevrolet Cadillac Medicine Hat for a job well done! We would highly recommend this dealership to anyone in the market for GM product. The drive to Medicine Hat was well worth the time and effort. We will definitely be back again. Thank you again Alan, Ryan and Chris. Betty-Ann Jerry More

Great staff now We love this dealership and they have great staff especially in the service department. They take care of all our needs and are friendly and professio We love this dealership and they have great staff especially in the service department. They take care of all our needs and are friendly and professional! The guy we dealt with when we purchased our vehicle wasn't the best and we won't ever deal with him again. It wasn't the greatest experience. Which made the transaction not the best and left a bad feeling. But the dealership is one of the best we have been too! Minus the dealings we had with him! More