Murray Chevrolet Cadillac Lethbridge

Created more problems than they fixed My car unfortunately went into Murray Chevrolet in Lethbridge a number of different occasions. The first few times it went in service it seemed to be My car unfortunately went into Murray Chevrolet in Lethbridge a number of different occasions. The first few times it went in service it seemed to be done rather promptly, efficiently, and with very friendly representatives, not to mention most of it was covered under warranty. However, things changed the last few times I took my vehicle in as I feel majority of the work done caused more issues than it came in with. My 2011 vehicle went in during July of 2016 to get an oil leak checked out. My car always had regular oil changes, inspections, etc. so a significant leak was very questionable and wanted to get to the bottom of it. Turns out it was leaking from multiple different areas including the oilpan, camshaft covers, many different O-rings, and the list went on. Unfortunately now because my warranty had just run out, some of it was covered, some of it was not. It ended up costing me around $900-$1000 which is a crippling amount for a University student like myself. When I picked up my vehicle and started it up, I noticed a very distinct grinding noise that was not there when I dropped the vehicle off. Before I left the lot I asked for a mechanic to come out and verify that I was not in fact hearing phantom noises. He came out, sat in the car and confirmed that he also noticed the odd noise. After a quick (20 second) look under the hood he shrugged and said, "Just drive, it will fix itself". I was flabbergasted at this response and left very angry and concerned for my car's well-being. A few minutes down the road my engine light came on and I called the dealership who tried explaining to me it was most likely just "vapor lock" and nothing to worry about. Very suspect over the phone diagnostics. Not even four months later I noticed a significant oil leak under my car yet again. I did not drive the vehicle and the next day there was a large coolant leak under the car as well (different area, different colour). Unfortunately I had moved to a different town 50km away and when I called the dealership they told me to bring it in to them and not the dealership in my new town. When I responded that I did not trust driving the vehicle that far on a highway with oil AND coolant leaks they scoffed at me and said to take it in to my new town's dealership. I made arrangements at the different dealership and they were nothing but friendly and accommodating. When they inspected the vehicle the FIRST question they asked was "who did the previous work on this vehicle?" since it looked like it was very shottily done in their opinion. When i explained to them what had happened they told me to call the other dealership and verify what they did so they could try and figure out exactly what was going on. I called back Murray Chevrolet and was told there was nothing I could do unless I brought it in to them, which I replied again, I am not driving my vehicle that far in this state; it would simply cause more problems for the vehicle. When I asked what kind of service warranties they offered, they were very slow to tell me that all service should be covered for a year - so why did my care only last 4 months? I was told that I would have to speak to the service manager and get him to look over the file before the other dealership could do any work on it. When I still had not heard back from the service manager in four days I called back and was told word for word "you most likely aren't a priority since it is the end of the month". What customer wants to hear that??? After numerous days of waiting (and missing out on work/pay due to no vehicle) I finally heard back and was told that only a very very small portion of the problems would be covered even though in my opinion the leaks from the engine would cause it to overheat, thus causing the coolant problems as well. I personally found this a mediocre compromise as it ended up costing me another $600 to get my vehicle fixed from problems that were not corrected the first time. A lot of repairs for a vehicle that isn't even five years old - no reliablity in the vehicle or the service received. As a recent graduate from University this amount of repairs and financial blows in such a short of time has crippled my bank account and Christmas will not be coming to myself or my family now. I was thoroughly disappointed not only with the lack of correct repairs done but the downright lack of concern/avoidance of the issue from everyone involved. "You are not a priority" is a sentence that should never be heard by anyone and disgusted me to say the least. I will NEVER take my vehicle, or any other to Murray Chevrolet in Lethbridge ever again. My experience was extremely disappointing and in addition, if I did not have to spend so much on repairs in the last two years, I was sincerely looking at trading in and upgrading for a truck. More

She was an awesome sales rep Michelle Urano helped me pick ou a car for my wife, she was excellent. Will definitely be referring her to amity and friends. Thanks a lot Michelle fo Michelle Urano helped me pick ou a car for my wife, she was excellent. Will definitely be referring her to amity and friends. Thanks a lot Michelle for all your help. Ken More

Great Michellle did a great job and helped us out greatly. We sure do enjoy our new truck. She went through everything with us. Thank you for all your help Michellle did a great job and helped us out greatly. We sure do enjoy our new truck. She went through everything with us. Thank you for all your help More

LIES and avoidance Typical sales = lied! #1even on the key tag said awd = NOPE!! lie #2 bluetootth music compatable - NOPE!! when confronted about these 2 issues (SEV Typical sales = lied! #1even on the key tag said awd = NOPE!! lie #2 bluetootth music compatable - NOPE!! when confronted about these 2 issues (SEVERAL TIMES NOW) we were told someone would get back to us and... well after have it for almost a year trying nicely waiting patiently for "someone" to get back to us. I am now very mad, writing a review on EVERY media board i can find, looking into a bbb report (and whatever else i can find to report this to) and debating persueing legal action if this all doesn't get their attetion to make right what was done. sorry but after a year of being passed off shoved around and sidestepped, I think it's fair time to quit being nice and polite. More

Excellent Experience - Again! Our recent purchase was a confirmation of all the past purchases: Dealing on a first-name basis with people we trust to do the right thing for us; eve Our recent purchase was a confirmation of all the past purchases: Dealing on a first-name basis with people we trust to do the right thing for us; everyone from the manager to the salesman to the finance agent went out of their way to accommodate our needs; they found a way for us to meet our goals in an affordable way. What more can you ask for? More

First Class! Rick made this experience very educational , he listened to my needs, wants and helped my reach the vehicle that fit my budget. Very professional serv Rick made this experience very educational , he listened to my needs, wants and helped my reach the vehicle that fit my budget. Very professional service!!! More

Our favorite dealership! Everyone was friendly, personable, accommodating, and not pushy. I liked that there was a place for my kids to play an I felt like we were well taken Everyone was friendly, personable, accommodating, and not pushy. I liked that there was a place for my kids to play an I felt like we were well taken care of. More

One of the best dealerships I have worked with. The dealership was a little pushy, but they didn't try to push me into something I couldn't afford. When I said I couldn't afford my first option they The dealership was a little pushy, but they didn't try to push me into something I couldn't afford. When I said I couldn't afford my first option they kept pulling other options and going out of their way to find something that would work for me. They worked well as a team, the Sales Manager offering his knowledge and expertise without any reservations. More

New Traverse The staff at Murray's was extremely helpful. I would recommend this dealership to anyone looking for a new vehicle. The buying experience was most ple The staff at Murray's was extremely helpful. I would recommend this dealership to anyone looking for a new vehicle. The buying experience was most pleasant! More

Wonderful Experience Dave, the sales consultant, was extremely helpful and friendly. I know nothing about cars and he made the entire experience comfortable and worry free Dave, the sales consultant, was extremely helpful and friendly. I know nothing about cars and he made the entire experience comfortable and worry free. The warranty on my Chevy Spark was explained to me in detail and he made sure I was comfortable with how to acquire service for my car (including the 4 free oil changes) when I need it. More