Motor City Chrysler

All I got was the run-around!! I bought a pre-owned Certified Town & Country from them in the middle of winter. Gary Seeger was our sales rep. Great guy!!! Answered so many questio I bought a pre-owned Certified Town & Country from them in the middle of winter. Gary Seeger was our sales rep. Great guy!!! Answered so many questions, and provided all the documentation I asked for. Everything as far as that process was good, they even fixed a few items I found were not working within the weeks after purchase -- window switch, door lock button. However, when summer came, I found the A/C did not work at all, something you cannot test in the winter. It blew HOT air. My sales person Gary Seeger was great about it, but said he cannot do anything, and I need to talk to the pre-owned manager, Tim Kereliuk. Well, Tim has done nothing but avoided me for months and months -- no emails, phone calls, and he was "unavailable" when I stopped by to talk to him. Brought it in for other service items, hoping they would look at it then. Service manager Adrian Lavictoire said he would follow-up with Tim, and still nothing weeks later. Very disappointed! My family has been going to this dealership since the 80's. My grandfather was a customer service rep and a salesperson there for years and years as well. More

Persistant avoidant behaviour My previous review explained of a preowned Town & Country we purchased in Dec. 2015. Several months later when the warm weather came, we found the A/C My previous review explained of a preowned Town & Country we purchased in Dec. 2015. Several months later when the warm weather came, we found the A/C did not work, and blew nothing but HOT air. Multiple emails and phone calls were attempted to contact the preowned sales manager Tim Kereliuk, with no return email or call. This passed over the course of months and months. Our van required some service in the fall of 2016, so I contacted the service manager Adrian Lavictoire, after again no answer from Tim Kereliuk. I outlined the problem to Adrian, told of my frustrations with no response from Tim, and Adrian stated to bring the van in and he would work it out with Tim. I brought the van in, spoke with Adrian in person, and he said he would talk to Tim, though in a very dismissive manner. I had the van serviced, but heard nothing further from either Adrian or Tim regarding the A/C. I followed up with Adrian and he said he wasn't able to get a hold of Tim. I have yet to follow up as it is now again Winter! I plan to, and will continue to write reviews on this. We are VERY disappointed, as we specifically bought this van for SUMMER road trips. For managers, the two mentioned have been very dismissive. More

Super fast transaction and friendly staffs! This year was the second time we bought a vehicle from Motor City Chrysler. And like the first one, we dealt with Jarrod. All I can say is, Jarrod, yo This year was the second time we bought a vehicle from Motor City Chrysler. And like the first one, we dealt with Jarrod. All I can say is, Jarrod, your're the man! As always he gave us the best service. Our transaction with him went incredibly fast. We brought home the car in 2 days! Jarrod always makes us feel very welcomed and well taken cared of every visit. We also met with Ruby in the finance office. She is very accommodating and easy to talk to. She understands what your needs are and would suggest option that will work best for you. Thumbs up to both of you! More

Karen and Ruby at Motor City Chrysler If you haven't had a chance, pop into Motor City Chrysler. Staff right when you walk in is friendly and greets you with a hello. Specifically to my sa If you haven't had a chance, pop into Motor City Chrysler. Staff right when you walk in is friendly and greets you with a hello. Specifically to my salesperson, Karen, she was awesome. From the second I contacted her she was welcoming, and listened to what I was really looking for. Ruby in the finance office is very knowledgeable and polite, and a hoot to deal with. Will be back for another! More

Great service and customer care Jack was extremely helpful to the purchase of my vehicle originally went in for one type of vehicle, couldn't make the deal work. However Jack knew Jack was extremely helpful to the purchase of my vehicle originally went in for one type of vehicle, couldn't make the deal work. However Jack knew what I was looking for, what type of features, what was important for me in the purchase of a new vehicle and through his assistance and attention for or a deal that took a week and a half to complete I walked away with very satisfied and once that I feel like just a potential sale. Through my whole experience I felt like a customer client and as if my business was appreciated with the dealership and look at other dealers ships where you feel that you are simply just "another sale". More

Thank you Mitch and Motor City -Aleisha I'd like to thank Mitch for his outstanding help in getting me into my 2016 Jeep Cherokee. He was great in every way and was helpful throughout the ex I'd like to thank Mitch for his outstanding help in getting me into my 2016 Jeep Cherokee. He was great in every way and was helpful throughout the experience. I love my new jeep!!! More

Good, except they are making me write a review a a q a a as We are very happy with our new Dodge Grand Caravan 2017, fully loaded and very comfortable to drive. Thank you to Wayne Rogers for excellent service We are very happy with our new Dodge Grand Caravan 2017, fully loaded and very comfortable to drive. Thank you to Wayne Rogers for excellent service always. God bless! More

New Happy jeep owner If you are looking to buy a new Dodge, Chrysler,jeep or Ram vehicle make sure you visit Motor City Chrysler. Once inside I'm sure any of the sales per If you are looking to buy a new Dodge, Chrysler,jeep or Ram vehicle make sure you visit Motor City Chrysler. Once inside I'm sure any of the sales personnel would be great. But if you truly want fantastic service and a friendly open salesman ask for Jack Bryan. Once you are happy with your decision Ruby Hupalo will make the financing part a breeze. A+ service More

Excellent Jarrod went above and beyond for me. He had my trade in at the front of the dealership, so I could make sure I didn't leave anything! When I left my G Jarrod went above and beyond for me. He had my trade in at the front of the dealership, so I could make sure I didn't leave anything! When I left my GPS charger, he texted me and had it waiting when I came back. Amazing staff! More

The first of many! Rick took the time to understand the type of car I wished to drive and truly cared that I was ultimately driving away satisfied with my purchase. Grea Rick took the time to understand the type of car I wished to drive and truly cared that I was ultimately driving away satisfied with my purchase. Great experience dealing with all the staff at Motor City. More