Mini Mont Royal

Excellent service. Anthony Zeffino, my salesrep is fantastic. Super patient and always available, phone or text. He is very patient and a great listener. He knows his product, explanations are very clear and i recommend him any day! Stephanie Laporte was also super helpfull and gave great advice for the window tinting:) Violette Kwok was great in explaining car features again before i left. The dealership is close and people are friendly. I love my mini!! Thank you Anthony, Stephanie and Violette! Great service!

Thank you for the perfect experience! John, Benjamin, Anthony, Stephanie and Violette, you are the best! Merci beaucoup pour votre gentillesse, vos précieux conseils et votre accueil chaleureux. J’ai beaucoup apprécié votre accompagnement dans l’acquisition de ma nouvelle Mini.

Excellent service Friendly stuff they Listen to your needs and make sur you get the maximum of it I’ll recommande them with no hesitation

I had the pleasure of dealing with the nicest sales people at Mini car dealer, they were very helpful, informative and pleasant to work with even after my purchase. Thank you for a very pleasant experience.

Bad customer service!!! I will never ever go back there again!!!! Arrogant employee! I rather travel longer distance to service my car than deal with ignorant people!!!

NEVER BUY A CAR FROM THIS DEALERSHIP!! Not only when I bought the car they “forgot” to mention some details and defects the car came with but they promised me to repare some of the defects on my next service. Even though I have an email stating this, they refuse to recognize anything they said and wrote in the past. Worst customer service I’ve ever received.

I have called the dealer several times for 2 different problems, I still haven't been able to talk to anyone over multiple months. I need to change my bank info and the people in the finance department never ever answer their phones, sometimes there is not even a voicemail and when there is one they do not return your call. They also gave me a demo car with used tires that were finished after 32 000 km. I left messages everywhere, no one ever called me back and the receptionist is rude! My car is due soon and I am not taking another car at Mini Mont-Royal

This review relates to my dealings with Mini mont Royal Financial Services. (If you are buying a new car or dealing with their service - all is good). My Mini Countryman’s lease was about to end and I decided to buy back the car as it only had 39,000km and I liked the car. I phoned to talk to someone about how to proceed and left several messages, but got no return call. I then asked to speak to the Manager. Again left messages with no reply. Eventually Danica answered her phone, but told me she was not the right person to talk to. She put me through to George who said someone would call me back-ha! This all took the better part of 2 weeks! Rita finally called...my nightmare got worse. She was so incompetent and unable to answer questions without repeatedly being asked. We finally set a date and time to sign and pay. Guess what? SHE DIDN’T SHOW UP!! Kudos to Jason who knew what he was doing and finalized everything. Never had an apology from anyone for such BAD service. Be forwarned.

Nice people, give you pertinent information. We've shown different models and did a test drive with a Mini Countryman. Sylvain and John really take care of clients.

Service courtois. À l’écoute des besoins et moyens financiers du client. Excellente communication entre le vendeur et le client. Transaction rapide et très efficace.