Absolute worst service ever! 3 years ago, I leased a pre-owned "certified" countryman and I had nothing but problems since day one. During the first year alone, the car needed to get serviced 5 times for water pump leaks, spark plugs, coils, etc. There were other problems throughout the last 2 years but the cherry on top is today, 3 years later, 3 months before my lease ends, my car needs to be serviced for a total of $650! I have been in contact with both the service and sales department for the last week to get some kind of deal worked out (the hourly labour rate is completely ridiculous). The service department has been directing me to the sales department and viceversa and basically no one can help me. Instead, they are trying to force me into a new lease!! Now finally the service department called me to offer me a 10% discount which is a complete joke. In the past I have dealt with Kia, Honda, Mercedes and Audi and I have NEVER received such unacceptable service.