Mini Mont Royal

NEVER BUY A CAR FROM THIS DEALERSHIP!! Not only when I bought the car they “forgot” to mention some details and defects the car came with but they promised me to repare some of the defects on my next service. Even though I have an email stating this, they refuse to recognize anything they said and wrote in the past. Worst customer service I’ve ever received.

I have called the dealer several times for 2 different problems, I still haven't been able to talk to anyone over multiple months. I need to change my bank info and the people in the finance department never ever answer their phones, sometimes there is not even a voicemail and when there is one they do not return your call. They also gave me a demo car with used tires that were finished after 32 000 km. I left messages everywhere, no one ever called me back and the receptionist is rude! My car is due soon and I am not taking another car at Mini Mont-Royal

This review relates to my dealings with Mini mont Royal Financial Services. (If you are buying a new car or dealing with their service - all is good). My Mini Countryman’s lease was about to end and I decided to buy back the car as it only had 39,000km and I liked the car. I phoned to talk to someone about how to proceed and left several messages, but got no return call. I then asked to speak to the Manager. Again left messages with no reply. Eventually Danica answered her phone, but told me she was not the right person to talk to. She put me through to George who said someone would call me back-ha! This all took the better part of 2 weeks! Rita finally called...my nightmare got worse. She was so incompetent and unable to answer questions without repeatedly being asked. We finally set a date and time to sign and pay. Guess what? SHE DIDN’T SHOW UP!! Kudos to Jason who knew what he was doing and finalized everything. Never had an apology from anyone for such BAD service. Be forwarned.

Nice people, give you pertinent information. We've shown different models and did a test drive with a Mini Countryman. Sylvain and John really take care of clients.

Service courtois. À l’écoute des besoins et moyens financiers du client. Excellente communication entre le vendeur et le client. Transaction rapide et très efficace.

I am certain that you cannot ask better service. This is my fourth Mini at the same car dealer - Mini Mont Royal. I came in and met with the salesman - I was extremely pleased with the whole meeting - rate 11/10 - rented my fourth Mini and it was delivered yesterday - A painless process and they took more time than previously allowed (got a course on how to use the equipment in my car, answered all questions related to the contract, etc.). I strongly recommend them. Mr. Benjamin Maître was at his best as usual. Thank you to the team and it is greatly appreciated to be treated so well.

I went to this dealership to see what compact cars they have as an option to consider. Jonathan Cote-Cyr is a great salesman, he had a great knowledge on the MiniCopper and was able to convince us how Minicooper can be an excellent option to go with, which is really the case. As it was the first time I leased a car I had a lot of questions coming day by day and he was a great point of contact to answer all my questions by being available and friendly and help me with other stuff that was new to me as a customer. I strongly recommend MinkCooper and Jonathan as a great experience.

Sylvain André, Is an excellent sales man. Knowing what I needed, he was eager to satisfy all my requests and was able to convince me in one visit to select a new Mini. I am grateful for all his efforts to meet my expectations.

I receive an excellent service! The seller answered to each questions than I had and He was really available. I’m in love with my new Mini !

Absolute worst service ever! 3 years ago, I leased a pre-owned "certified" countryman and I had nothing but problems since day one. During the first year alone, the car needed to get serviced 5 times for water pump leaks, spark plugs, coils, etc. There were other problems throughout the last 2 years but the cherry on top is today, 3 years later, 3 months before my lease ends, my car needs to be serviced for a total of $650! I have been in contact with both the service and sales department for the last week to get some kind of deal worked out (the hourly labour rate is completely ridiculous). The service department has been directing me to the sales department and viceversa and basically no one can help me. Instead, they are trying to force me into a new lease!! Now finally the service department called me to offer me a 10% discount which is a complete joke. In the past I have dealt with Kia, Honda, Mercedes and Audi and I have NEVER received such unacceptable service.