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Milburn's Auto Sales and Service

3.7

6 Lifetime Reviews

398 Crawley Road, Guelph, Ontario N1L 1G5 Directions
Call (519) 822-9949

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6 Reviews of Milburn's Auto Sales and Service

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August 01, 2019

"Avoid Milburn Auto Sales at all costs"

- aliciawright10

Sold me a car in need of an expensive repair without telling me. Upon purchase, I was told the air conditioning system was in perfect condition. Months later, I tried to use the A/C and it only produced hot air. I contacted them about it and they said they couldn't help me. I contacted the owner of the dealership and he never responded. I resent the email and then called him on the phone, he said I was lying about the air conditioning not working and it's not their problem. This company does NOT stand behind their vehicles and should not be trusted.

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Recommend Dealer
No
Employees Worked With
Robert Milburn
September 01, 2018

"Two Big Thumbs Up!! Top class experience all around."

- Scion iM

Was almost ready to give up on my search for a “new” used car until I discovered Milburn Auto. Three other dealerships that I tried to do business with either never returned emails or had a take it or leave attitude. Found a car that I was interested in at Milburn and emailed them to setup a test drive the same day. I didn’t expect a reply but within 15 minutes of my email Andrew did reply that the car would be ready for a test drive at my specified time. When I arrived the car was waiting and ready for me to test drive. Andrew showed me around the car and handed me the keys and said to give it a good drive. Returned the car and told them I needed to think about it overnight. There was no pressure at all to buy it that night. Emailed that I would like another test drive and returned the next day for the test drive and again the car was ready and waiting at the time I specified. Agreed on a price and bought it that day. Andrew then handed me over to Gary who quickly prepared and finalized the paperwork. My only condition was that they let me take it to my mechanic to have it checked out and they had no problem with that. My mechanic suggested a couple of minor items that should be looked at. When I came back from the mechanic told Gary about the items and he made a note of them and told me that they would be taken care of before they delivered the car to me. When I went to pick up the car the items were indeed done and the detailing that was performed on the car made it look like a brand new car. A mix-up on some winter floor mats was quickly and amicably taken care of by Andrew. One week in and I am very happy with my Scion iM. Also, received a Thank You card in the mail from Andrew. Milburn's really appreciates your business. I have never been treated this well by any dealer (new or used). Really appreciated the fact that they didn't try to squeeze every last cent from me. Unlike most dealerships they never tried to push a warranty, rust proofing, paint protection, fabric protection, security etching etc. Just a great positive purchase experience all around. Highly recommend this dealership if you are looking for a used car. You won't be disappointed. When I am looking for my next car there is no reason for me to go anywhere else other than Milburn. Thanks Andrew, Gary and staff.

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Recommend Dealer
Yes
Employees Worked With
Andrew, Gary
May 31, 2018

"10 out of 10 would purchase again!"

- jseddon004

My wife and I have been looking for a van for a while to be able to accommodate our entire family (the two of us, two large dogs and now an infant). We had been to may of the dealerships who were more interested in squeezing every last penny out of us they possibly could. Milburn's was fantastic!. On the initial visit we told them what our budget would allow, and Andrew brought Gary in immediately to have him make a few calls to the various banks to see if they could find who was offering the best rate at a term we could afford. They spent quite some time working to find something that would work for us, whereas at a number of other dealerships we got a low ball offer on our trade in and an over-priced tag on what we wanted to get with a take it or leave it attitude. I highly recommend going to Milburn's over any of the dealerships in the future, we will be back when we need to replace our other vehicle.

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Recommend Dealer
Yes
Employees Worked With
Andrew McBurnie, Gary Steel, Mike Sharpe
June 09, 2017

"Only dealer and service shop I'll ever go to again."

- LucianJV

Milburn's sales and service teams are both top notch. I've bought two cars there and looking to buy two more. After having been to half a dozen or more mechanics and dealers in my life, none can compare. The staff, the quality of the work, and the willingness to go the extra mile is unparalleled. As the title says, only dealer and service shop I'll ever go to again.

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Recommend Dealer
Yes
Employees Worked With
Bryan, Lori, Gary, Rob, Todd.
January 30, 2017

"Best service"

- Phil Christie

I wouldn't go anywhere else after after getting the great service from Gary , Dom and Robert. The vehicle was ready before they said and gave me more than I asked for. The thing that sealed the deal for me was friendly ,pressure free atmosphere. Thanks to all the staff.

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Recommend Dealer
Yes
Employees Worked With
Dom, Gary, Robert
April 25, 2012

"WOW - Great service and extremely helpful. Milburn Auto..."

- shalgo_review

WOW - Great service and extremely helpful. Milburn Auto Sales listened to what I was looking for and delivered the exact car I wanted. Everyone was friendly and accommodating. Trading value was fair and never once felt like I was dealing with a "Used Car Sales" person. The new location is amazing.

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Recommend Dealer
Yes
Employees Worked With
Robert and Gary
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