Merlin Ford

After buying many vehicles from them I will never be back. My truck had a known issue from before I bought it that wasn’t previously stated and I fought with them and Ford for months. Nothing ever came back. My truck had a known issue from before I bought it that wasn’t previously stated and I fought with them and Ford for months. Nothing ever came from it they told me to “just buy another one since this one doesn’t work” needless to say they will never see me or my money again. Only good thing about this place was who I dealt with in service. He was awesome and very helpful. So just stay away they will hose you!! More

****AVOID THIS DEALER*** I bought a truck from Merlin Ford Saskatoon in December 2022 and only put on 2000kms and backup camera was messed up they said it had a wheel alignment and messed that up and cou Ford Saskatoon in December 2022 and only put on 2000kms and backup camera was messed up they said it had a wheel alignment and messed that up and could only drive 95 on the highway and took mech for drive and couldn't believe they gave it to me that way have been a repeat customer tried to charge me $505 for something the screwed up More

Terrible Service department. They cannot get things fixed right the first time and it is always your fault. Apparently all new Ford vehicle have the brakes squeak and they cann They cannot get things fixed right the first time and it is always your fault. Apparently all new Ford vehicle have the brakes squeak and they cannot fix them. More

Last week had to tow my son's 2011 ford fusion into Merlin ford. It quit at a light when he was heading to work. I booked it in and the service guy was more interested in getting me a rental while it w Merlin ford. It quit at a light when he was heading to work. I booked it in and the service guy was more interested in getting me a rental while it was at the dealership. He didn't know when it would get into the shop. The next morning he called me at 8:00 am to tell me they had spent an hour on it already and couldn't find the problem. He wanted me to approve another hour of diagnosis time before they would go ahead. Well after this they found the problem. A sensor on fuel pump had failed. A $49.00 part. When we went to pick it up they charged us 2 hours time but charged us twice for the part. Most people just pay their bills and don't look at the bill. I have dealt with them several times but will never again. More

Worst service ever, they are not even replying on call or text don’t buy from them text don’t buy from them More

Went in to buy a used car this weekend. They wouldn't even let take it for a test drive! They were more interested in my trade. 3 guys jumped in my van to "appraise" it and took for ever! No one came and even let take it for a test drive! They were more interested in my trade. 3 guys jumped in my van to "appraise" it and took for ever! No one came and told me what they were doing they just took off in my van. Later than day I went to a different dealer and bought a brand new SUV. They missed out on a sale because of their smugness and rude attitudes. I'll never step foot there again. Do not let them waste your time like I did. More

A joke. Enquired about used vehicle, was polite and professional, asked the used car sales manager to call me when he was free to talk about the vehicle and never received a response. professional, asked the used car sales manager to call me when he was free to talk about the vehicle and never received a response. More

great service shuttle driver was super friendly and nice; went out of their way to wait and pick me up when I was running late went out of their way to wait and pick me up when I was running late More

I wish I could give zero star.2 managers were supposed I wish I could give zero star. 2 managers were supposed to call me regarding my concern but never called me. Sales team lair finance people lair and I wish I could give zero star. 2 managers were supposed to call me regarding my concern but never called me. Sales team lair finance people lair and steal your paperwork and service team just wanna take your money and do jobs you never ask. More

I really like my used Ford Truck. I feel that I got a great truck for a great deal. Tom Geenen was very helpful and was a pleasure to deal with. great truck for a great deal. Tom Geenen was very helpful and was a pleasure to deal with. More