Merlin Ford

Service is Excellent I bought a truck here 11 years ago and to this day I service it with Merlin. Darren is awesome. I feel that he listens and will talk with me about the I bought a truck here 11 years ago and to this day I service it with Merlin. Darren is awesome. I feel that he listens and will talk with me about the issues (I just drive the truck -know nothing!!). I don't feel taken advantage of . I am a women and being fairly treated is big deal in this space. When asked were I service my car I always recommend Darren. Pleasant timely SERVICE! Could only be better if it was free! More

Great experience beginning to end I bought a 2016 Escape and have had an amazing experience. Our sales person Kelly Bueckert was awesome, guiding us through the entire process from beg I bought a 2016 Escape and have had an amazing experience. Our sales person Kelly Bueckert was awesome, guiding us through the entire process from beginning to the end. I ordered a car from factory and Kelly kept me apprised of how it was doing and updated the delivery date as necessary. Once I got the car I have had a few minor issues, which happens from time to time with new vehicles, that we have been working through. Kelly has helped me through that process as well. Rene has been my service advisor and she has been amazing to work with. She keeps me apprised as to what has been going on and I can contact her easily to update her on the issue. The service I have received from Merlin has been top notch. I would recommend this dealership to anyone looking for great vehicles and top notch service. More

Choose Merlin Ford Lincoln!!! My experience was great!! I bought my very first vehicle from this dealership, and the sales person that helped me out was Joél Jeanneau. He was very My experience was great!! I bought my very first vehicle from this dealership, and the sales person that helped me out was Joél Jeanneau. He was very good in helping me narrow down the exact vehicle for me, and was very thorough in his explainations. He made my first experience buying a vehicle a great one. I would defiantly recommend this dealship to anyone because they won't be disappointed. More

Excellent service all around A+++ Bought my first vehicle at Merlin Ford. Sales consultant that helped me with this special purchase was Monica Neufeld, who really went the extra mile. Bought my first vehicle at Merlin Ford. Sales consultant that helped me with this special purchase was Monica Neufeld, who really went the extra mile. She has always been available to take my phone calls or answer my texts. In fact I purchased this truck via text messages. Monica made sure that I was satisfied with my purchase before sealing the deal! I must add that Monica was very personable and very easy to talk and deal with. Very excellent service from both Monica and Ron. They both know me when I walk in the door! Very happy customer! More

Recall Make an appointment for a recall. Get it done pick up my car , go home my husband says what happened to yr drivers door I look it's a dent i call s Make an appointment for a recall. Get it done pick up my car , go home my husband says what happened to yr drivers door I look it's a dent i call service station tell me to come back next day I do .there shop looks at it says 1300.00 damage I make appointment to get it fixed will give me a car to drive. I get a rental Chrysler 300 in winter time that slides all over the place I don't drive it sits on my driveway lol. I go back next day they say to me I hope u topped up the gas like are u kidding me I have to pay for yr mistakes. It's too bad I bought a Ford it's my second one and I have nothing but problems either both cars and the service department would not recommend taking any work there More

Best car buying experience ever! Yesterday I purchased a used Ford Adrenalin from Merlin Ford. My Sales Consultant was John McKenna. John was fantastic. Honest and up front with me a Yesterday I purchased a used Ford Adrenalin from Merlin Ford. My Sales Consultant was John McKenna. John was fantastic. Honest and up front with me and no BS. I had arranged this sale over the internet and was driving for 5 hours to complete the sale. Everything worked out well and I am very satisfied. Grant Mills Merlin's Financial Consultant finalized the transaction and I was set to go. John bought my wife and I lunch before our trip back to Medicine Hat, AB. and all in all in was a good day. More

Service on warranty work Was in to dealership in early April. Tech diagnosed issue to be a part and labor totalling $1200 dollars. Repair done, three weeks later, same issue, Was in to dealership in early April. Tech diagnosed issue to be a part and labor totalling $1200 dollars. Repair done, three weeks later, same issue, less than 1,000 KM driven. Called service, appointment made. Tech advised that the problem now was two other issues totalling $500 dollars. Dealer would not stand before their warranty on the service work done and repair the vehicle. Gave us some bogus line that codes come up all the time. Very poor customer service and no attempt made to work with the customer to solve the problem. Would not recommend this dealership, I would have a real tough time trusting them. Buyer beware. More

Did not want my business in buying a new truck 1st expeirence: Was there around 3:30 on a monday. Not another customer around only me. Looked at a few 2013/2014 fx4 f150s. For about 15 minutes and 1st expeirence: Was there around 3:30 on a monday. Not another customer around only me. Looked at a few 2013/2014 fx4 f150s. For about 15 minutes and no one came out to help me. I figured maybe i was to far out in the yard, no one could see me, fair enough. So i went inside to the showroom. Looked at the f150 they had in there for about ten minutes. Salesman were standing around talking to one another, made eye contact with me once. But not a single person said "hi" to me even. Was pretty dissapointed. While walking out i passed 2 saleman tslking to eachother infront of the receptionist and then the receptionist asked if i needed any help or anything. I told her "no its okay if you guys dont have any interest in selling me a truck i can go to a different dealer" and i walked out, having 2 salesman follow me out asking to help me. I said no and drove away. So i gave them the benefiet of the doubt. They did have one 2013 f150 fx4 i did really like. Figured maybe i went on a bad day and something was going on and who knows. So i went back 2nd expeirence: about a week after my first visit i went back. Still had the truck i liked and i was looking at it. An older salessman came out within 5 minutes of me looking at this truck. I thought great im off to a better start. He asked "how can i help you" i explained how i have a 2009 dodge sport i want to get rid of into the nice fx4 he had. He asked why i wanted this one, and i told him my reasons on why i liked it and was interested in it over my dodge. He did not once offer to grab the keys, take it for a drive, open the truck up for me or anything. Was being rude and very unhelpful. The price listed on the truck was about 4000$ higher then a identicle truck at a dealer in regina i showed him on my phone. (was within 5000kms on the odometers even) complete identicle twin trucks. He told me just "thats what merlin ford values their trucks at and the regina dealer must not think that the trucks are valued at a high as dollar as merlin ford does, but hes not willing to budge a cent on the price its firm." i never once asked for a deal or the price to be reduced. So i told him it seems like the best bang for my buck is at regina for the same truck and a saleman that is actually willing to help me out, and he then agreed and walked away. He never gave me his name. Never asked for mine as well. Very, very dissapointed. Espicially after being recomended to them by a friend who bought a truck from them. Will never recommend them to anybody. Will never go back. More

2016 Ford Explorer Limited We purchased our new vehicle in August 2015 and were very pleased with our salesperson who went into detail explaining the features of our Explorer. W We purchased our new vehicle in August 2015 and were very pleased with our salesperson who went into detail explaining the features of our Explorer. We have been back twice for service and were very satisfied. We love our Explorer and all its comforts. More

Damage vehicle and told nothing could be done Ok well I took my truck in for an oil change and it wentirely all good I thought until I saw the bill it just gets more and more anyways I was happy t Ok well I took my truck in for an oil change and it wentirely all good I thought until I saw the bill it just gets more and more anyways I was happy to pay it knowing that it was done and done well. Next day I back up out of my driveway and I have two xxxxxxof oil so I'm worrying if it drained my truck something wasn't tightened. I get under my truck realize they didn't clean the residual oil at all so I spend time brake cleaning and wiping it ok fine then I get up I noticed where the tech was reaching for the oil dipstick he scratched my fender I'm upset. I called couple of days later because I am very busy and cant complain during work hours. I basically get a very cold response. No sorry no empathy just defensive and care free attitude on the phone. When I said the quality keeps going down and price keeps going up he just shrugged it off. Merlin Ford Lincoln has to start caring about their customers that's priority. More