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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,595 Reviews
Call Service Center (936) 206-7500

1,595 Reviews of Mercedes-Benz of the Woodlands - Service Center

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May 11, 2024

I made appointment drove up and met Mark the service advisor and picked up loaner and mark kept me informed and picked it up, easy as can be. More

by Fstang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Fstang, thank you for sharing your positive experience with us! We're glad Mark was able to provide you with excellent service and keep you informed throughout your appointment. We appreciate your feedback and look forward to serving you again in the future.

Helpful
May 11, 2024

I have owned MB vehicles from 4 different dealerships in Houston and this is hands down the best! Clean, personable, efficient and expert communicators. No need to go anywhere else!! More

by Herb W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Watkins
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May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Herb, we are thrilled to hear about your positive experience with us! Thank you for sharing your feedback and for choosing us as your go-to dealership. We strive to provide top-notch service to all our customers, and we are delighted to have exceeded your expectations. We look forward to serving you again!

Helpful
May 10, 2024

Had a great experience with Isaiah Martinez. We used Mike Lange since the store opened but since his illness we went with Isaiah. He got me scheduled and out very promptly. Very pleased with his More

by 87yellowtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Martinez
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May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Hi 87yellowtr, thank you for taking the time to share your experience with us. We're thrilled to hear that Isaiah Martinez was able to assist you promptly and effectively. We truly appreciate your support and look forward to welcoming you back in the future.

Helpful
May 10, 2024

Excellent service and customer service as always! ! I highly recommend Mercedes Benz of the Woodlands for sales and service!! More

by Bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Bea, thank you so much for your kind words and recommendation! We are thrilled to hear that you had an excellent experience with our team at Mercedes Benz of the Woodlands. We appreciate your support and look forward to serving you again in the future!

Helpful
May 10, 2024

Excellent Service very professional and great customer care there was no long wait clear environment 👏 👍 More

by Debtfree2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Debtfree2, thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with us. Providing professional service and great customer care is our top priority, and we are glad that you noticed our efforts. We look forward to serving you again soon!

Helpful
May 09, 2024

Iam extremely pleased with the service Department. In the past I would take my vehicles to get service to an independent service center after the warranty period. Richard has been my go-to guy and I h More

by akurus@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Mercedes-Benz of the Woodlands responded

We are thrilled to hear about your positive experience with our service department, Akurus! It's fantastic to know that Richard consistently provides you with honest and great service. We appreciate your loyalty and trust in us to take care of all your MB vehicles, even after the warranty period. Thank you for choosing us!

Helpful
May 09, 2024

timely updates from the maintenance team let me know the status of the repairs to my GLE350 and when it would be ready. when i picked up my SUV I also visited with the sales rep to get another tutorial on More

by charles. luther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fezan Uddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Charles, thank you for your kind words and 5-star review! We are thrilled to hear that you had a great experience with our maintenance team and sales rep. It's our goal to keep you informed and provide excellent service. We look forward to serving you again in the future.

Helpful
May 08, 2024

Great customer service! Liz Rincon is very knowledgeable and a pleasure to work with. MB of the Woodlands service department is the best. More

by kathleen.lacrosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Kathleen, thank you so much for your kind words! We are thrilled to hear that Liz Rincon provided you with great customer service. We will be sure to pass along your compliments to the service department. We appreciate your feedback and look forward to working with you again soon!

Helpful
May 05, 2024

A wonderful experience and a business that shines brightly just like the star on my grille and great employees More

by snoopyvolunteer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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May 06, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Snoopy, thank you so much for your kind words and for recognizing our team's hard work. We're thrilled to hear that you had a wonderful experience with us! Your support means the world to us and we look forward to serving you again in the future.

Helpful
May 04, 2024

Second time in for service items and extremely pleased with the level of service I received. More

by Jpfalcone3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
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May 06, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Jpfalcone3, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you were pleased with the service you received during your visit. We appreciate your continued trust in our services and look forward to serving you again in the future.

Helpful
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