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Medicine Hat Toyota
Medicine Hat , AB
46 Reviews
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46 Reviews of Medicine Hat Toyota
February 18, 2021
Not recommended. Lack of basic professionalism and expertise. 8000km: complained about the battery being dead once. Had to jump it myself. ~16000km: battery was dead again. 3rd time now. They expertise. 8000km: complained about the battery being dead once. Had to jump it myself. ~16000km: battery was dead again. 3rd time now. They didn't have one in stock. They changed the battery at a later date. Mileage was too close to the 16k mark so they also did the regular servicing under an extended warranty. Had to take the car into the dealership many times since then for the same battery drain issue. So much so that the servicing staff know me by now. Not my objective, regardless of how nice they are. Told them that other 2020 RAV4 Hybrid XSE owners were having the same issue (google 2020 RAV4 Hybrid XSE battery issues) and that Toyota issued a firmware update for it. Was like talking to a brick wall. ~25000km: the battery is dead again. They blamed my dashcam this time and charged me for "troubleshooting". They disconnected the dashcam and I removed it from the car completely. Mileage was too close to the 25k mark so they also did the regular servicing. Less than 25200km: the battery is dead again. They don't have one in stock. Why are these batteries flying off their shelves like hotcakes if everything is so perfect? Now they finally want to put a firmware update, except they are saying it's for a 2019 RAV4. Mine is 2020. I've decided to cut ties with this dealership and this automaker. My patience and agreeableness were taken advantage of. I left feeling defrauded because all I got was a flea circus when I paid for the Cirque du Soleil. This seems to be a theme across the dealership because they tried to sell me scammy extras like windshield "diamond" coating and cathodic protection on top of the extended warranty that I was already paying for. I'll be telling everyone in my professional and personal circle to stay away from this Toyota dealership. PS: If the folks downstairs are not getting it done for you, talk to the top boss upstairs. I didn’t even know it was an option until I did. From the sound of it, she didn’t even know that there was a whole flea circus going on right under her nose. More
by shfqrkhn
Employees Worked With
Erin Bailey
Helpful November 03, 2020
Service manager leaves a lot to be desired. Poor customer relations. I think service rep was Jim or James. Brought vehicle in for oil change at11:15 am and it was not done until 3:30 pm. I live out of town s relations. I think service rep was Jim or James. Brought vehicle in for oil change at11:15 am and it was not done until 3:30 pm. I live out of town so feel I was treated badly. More
by corybaksa
Employees Worked With
Kim Hubert
September 24, 2020
I have been to this dealership a number of times, great service and nice people. Very accommodating staff. Work completed when promised and done well. service and nice people. Very accommodating staff. Work completed when promised and done well. More
by reiffern
Employees Worked With
Service manager
November 09, 2019
Very disappointed with the service at Toyota. This is the second time we asked for work to to be done and Toyota did not do the work that was requested. They try to do all kinds of other work but not the wor second time we asked for work to to be done and Toyota did not do the work that was requested. They try to do all kinds of other work but not the work that was requested. Would not recommend Parkcity Toyota for any work. More
by Raymond
Employees Worked With
Service department
March 18, 2019
Toyota Loyalty I walked in after convincing my wife that we should test drive a Tacoma, I have been wanting one for years now, and now we are in a place where we cou I walked in after convincing my wife that we should test drive a Tacoma, I have been wanting one for years now, and now we are in a place where we could responsibly afford one. We drove around, looked at a couple and parked, and then stood in the front entry way for 15 minutes without anyone approaching us, asking if we needed anything or even if we were ready to buy. After playing around in the blue Tacoma in the dealership, I had finally had enough, and said let’s go. If I buy a Tacoma, it sure as xxxx won’t be from the park city dealership. More
by Nopenotthisguy
Employees Worked With
Not a single one
August 30, 2018
Traded in lease From start to finish everyone was helpful and saw to all the details. Very professional and easy to deal with. Will be back again in the future. From start to finish everyone was helpful and saw to all the details. Very professional and easy to deal with. Will be back again in the future. More
by Gn1000
Employees Worked With
Gayle Gagley, Cindy Chapman, Erin Bailey
August 30, 2018
Second purchase/lease We have now purchased/ leased two vehicles from this dealer, plus we have a third one serviced at this dealer which was imported. Sales and service st We have now purchased/ leased two vehicles from this dealer, plus we have a third one serviced at this dealer which was imported. Sales and service staff are friendly, helpful and knowledgeable and we trust the service department. More
by Bets
Employees Worked With
Cindy Chapman, Erin Bailey
August 25, 2018
Great experience buying a used car here We bought a 2017 Hyundai Sante Fe from Craig Duclos over the phone. We are from RedDeer and found the listing on auto trader. Craig was fantastic to We bought a 2017 Hyundai Sante Fe from Craig Duclos over the phone. We are from RedDeer and found the listing on auto trader. Craig was fantastic to help me see the condition of the car. He took pictures and videos for me and answered all the questions I needed answered, it couldn’t have been easier or less stressful!! Then we worked with Erin in finance to iron out the details. We drove to Medicene hat a couple days later to pick up the car and it was cleaned spotless! Services, fueled and ready to go! I would recommend this dealership to anyone. It was well worth the 800km round trip! 5 star experience for sure Larry Schalk More
by Larry schalk
Employees Worked With
Craig Duclos, Erin Bailey
August 25, 2018
We just bought a 2018 C-HR The experience was fantastic, Cindy and Erin were both very informative and helpful in the purchase of our new Toyota. I would highly recommend purcha The experience was fantastic, Cindy and Erin were both very informative and helpful in the purchase of our new Toyota. I would highly recommend purchasing a Toyota vehicle. More
by imaleo
Employees Worked With
Cindy Chapman, Erin Bailey
August 04, 2018
Shopping at Toyota They were friendly and asked us what wanted in a vehicle. Then they came up with options that we were happy with. The sales person did a great job tel They were friendly and asked us what wanted in a vehicle. Then they came up with options that we were happy with. The sales person did a great job telling and showing us all about the RAV4 we decided to lease. More
by Jane
Employees Worked With
Cindy Chapman, Kimberly Hulbert, Erin Bailey, Kerri Gagley
