Mark Wilson's Better Used Cars

Amazing experience All the staff were friendly and willing to do anything for you. They go above and beyond to make sure you get what you want. A lot of options to choos All the staff were friendly and willing to do anything for you. They go above and beyond to make sure you get what you want. A lot of options to choose from aswell. Great experience buying my first car!! More

the transmission that went twice and the keys went missing Hello there first of all let me start by saying that this is not to bash Wilson but simply to share my last experience with them. This is now my third Hello there first of all let me start by saying that this is not to bash Wilson but simply to share my last experience with them. This is now my third vehicle from Wilson and for the most part my experience with them has been a great ride but unfortunately that ride has come to an end. I would first like to name some individuals that have been amazing over the years such as Ron Harris and Jason Byers in sales... Dave Gardner and Shari Goldsworthy in finance and Tony Galluci in service. Amazing people...Wilson would be nothing without you guys. Unfortunately its the management team behind the scenes that you try to resolve issues with that has lack of communication and poor peoples skills. Now my story..short version....I have a 2013 Chrysler Town and Country with average kilometers on it. The transmission goes on it in the drive way. Its towed to Wilson to be repaired. Fortunately we still have warranty on the transmission. I drive to Guelph ...pick up rental... drive back to Kitchener..first trip. Get a phone call van is ready... drive to Guelph drop rental ...pick up van.... After two days of having it back transmission goes again this time on the highway in the fast lane. While driving the van slips into a neutral gear and I'm just coasting. Fortunately no accident. Van is towed again. I dive to Guelph pick up rental back to Kitchener ...trip two. After about another week get a phone call van is ready. Drive to Guelph to pick it up. After notifying the service desk I was there... waited for about a half an hour then I was told my keys were lost. I was then provided my third rental ...back to Kitchener I go. Went back to Guelph with my spare retuned rental... picked up van. So far so good with the van. Although I had to take time off work and the problems that I face I still highly recommend shopping at Wilson. The faces that you actually see when you are in there are fantastic..... like the people that I mentioned in the start of my story are the ones who work very hard to make people like me happy. As for the management team behind the scene, when I took this ongoing problem to them to get things resolved were not helpful at all.... talking about wanting to brush it under the carpet and lack of communication Neil and Mark.... not Mark Wilson himself, I was told from the receptionist that he does not except phone calls. Anyways at the end of the day we are all human and imperfect but at the same time why be in a customer service position if you don't know what customer service is. More

Easy and quick purchase Doesn't accept negotiations but doesn't push like dealers from other places either. You can make your decision without feeling ripped off. She is Very Doesn't accept negotiations but doesn't push like dealers from other places either. You can make your decision without feeling ripped off. She is Very helpful and efficient. More

Problem solved! I have had my 2017 Hyundai Elantra for 3 weeks now. During our first visit to Wilson's, both my husband and I were very pleasantly surprised at how I have had my 2017 Hyundai Elantra for 3 weeks now. During our first visit to Wilson's, both my husband and I were very pleasantly surprised at how low pressure the sales pitch was, while at the same time, Lisa and the other staff were very attentive and informative. When we took the car for a test drive, we liked everything about the car EXCEPT the overwhelming smell of smoke! Lisa assured us that could be taken care of, but when we picked the car up, there was still a significant smoke scent. Neil, from the service department, agreed that the car needed further treatment and the cabin air filter needed to be changed. With these things done, I am very happy with my "new" car! No smoke smell and everything works as it should. Special thanks to Neil who solved my problem! Carol jones More

Great service as always This is now my 4th car purchase through Ron. Wonderful experience. Staff are all very welcoming and really make it an easy and painless experience. This is now my 4th car purchase through Ron. Wonderful experience. Staff are all very welcoming and really make it an easy and painless experience. Would highly recommend any day! This has to be my quickest transaction to date :) More

Thanks for the help! I got my very first car here and everyone was very helpful! They have a wide range of used vehicles and may be the biggest one in Guelph. The process I got my very first car here and everyone was very helpful! They have a wide range of used vehicles and may be the biggest one in Guelph. The process was quick once I made the decision. Thank you! More

Wonderful and helpful advise My first experience at Wilson's with another rep was unpleasant but I ended up coming back meeting with Rod and he did a wonderful job informing and h My first experience at Wilson's with another rep was unpleasant but I ended up coming back meeting with Rod and he did a wonderful job informing and helping me pick my car More

Good sales, selection and prices I am impressed with Karl's no pressure tactics and his very helpful personality.  He really does want to help you and stay connected every step of the I am impressed with Karl's no pressure tactics and his very helpful personality.  He really does want to help you and stay connected every step of the way.  I didn't come with anyone for the test drive the day I actually ended up purchasing the car (before I got there I just wanted to test drive). He offered to keep me company on the test drive and took the time to explain things and get to know me. After his recommended route (a good 10 minutes) we went back to the dealership where he let me go for a spin by myself. Excellent! Karl also goes out of his way to ensure you are up to date with the car's status (inspection,  detailing,  etc.) This was great for me because I'm a little impatient and he kept me at ease. Finance Manager was okay, a little pushy on the warranties and other things but they just want to educated on what they have to offer and then turn it down. Cheryl was pleasant to deal with as well, only spoke to her for about 10m but was very nice. This was my first time buying a car and the whole process is very stressful and a huge investment but I feel like the people I dealt with were pleasant to work with and very accommodating. More

Easy and efficient purchase Thank you Beverlee for a fun experience when we purchased our Hyundai Santa Fe from you. You and the other staff were very friendly and so easy to d Thank you Beverlee for a fun experience when we purchased our Hyundai Santa Fe from you. You and the other staff were very friendly and so easy to deal with. It was a no hassle, easy experience. Thanks again! More