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Mark Wilson's Better Used Cars
Guelph, ON
1,865 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,865 Reviews of Mark Wilson's Better Used Cars
October 31, 2017
Not Your Typical Used Car Dealership I googled the vehicle I was looking for and came up with this "great deal" through this dealership. I had looked around for a while and Mark Wilson's, I googled the vehicle I was looking for and came up with this "great deal" through this dealership. I had looked around for a while and Mark Wilson's, by far, had the best deal on just the make, model, kms, and colour I was looking for. It was worth the two 2+ hour trips (purchase and pick up) to get this vehicle there. I dealt with several staff, because they always made sure someone could accommodate my schedule since I was from out of town, and everyone was extremely friendly - and for me it's all about the customer service and how you're left feeling and these guys did a great job. The reception staff were also friendly, which has not always been my experience elsewhere. My one piece of constructive criticism is just to respond to an e-mail or text, even if it's just to say "thanks, got it", so the customer is sure the message was received, even if it's all good. But every in-person encounter has been professional, fun, friendly - and never pushy. The building also looks professional, like a new car dealership, which also make you feel reassured when you walk in and make a deal! More
by North of 7
Employees Worked With
Sam, but not sure which Sam - can't identify via pics as only met over text. Worked with some people during pick up visit but cannot remember names and faces not found on the list above., David Miller, Gus Carayannis
October 30, 2017
Hyundai Tucson Ramsey helped us with our purchase. He was helpful and friendly. Explained the features on the car. He’s went above and beyond on helping us. I’d reco Ramsey helped us with our purchase. He was helpful and friendly. Explained the features on the car. He’s went above and beyond on helping us. I’d recommend him to anyone. I’d definitely go back and purchase another car at Mark Wilson’s. I am one happy customer More
by Nicole80
Employees Worked With
Ramsey Ghandour
October 30, 2017
Friendly and efficient service Gus in sales was so very helpful a d made the experience of purchasing a vehicle effortless. David in the business department was able to inform me Gus in sales was so very helpful a d made the experience of purchasing a vehicle effortless. David in the business department was able to inform me of my options for financing. The whole experience at Wilson's was enjoyable a d stress free. More
by chantalracine
Verified CustomerEmployees Worked With
David Miller, Gus Carayannis
October 30, 2017
Customer Service Friendly My husband found Ron and Shari to be very helpful in the purchase of our vehicle. Sales Manager Scott is also customer service oriented. Wilson's d My husband found Ron and Shari to be very helpful in the purchase of our vehicle. Sales Manager Scott is also customer service oriented. Wilson's delivered what was promised. More
by J Barry
Employees Worked With
Ron Harris, Shari Macquarrie
October 29, 2017
Fantastic! We came in for just a look. We were definitely looking to buy but wanted to see many brands in one place. Definitely delivered! Every manufacturer eve We came in for just a look. We were definitely looking to buy but wanted to see many brands in one place. Definitely delivered! Every manufacturer every trim level. Wow! Everything was there. My wife picked her dream car out of all the selection and we were in and out in no time with the suv of her dreams! Ramsey was straight up and honest and the follow up service has been fantastic! We are loving our Tucson! I feel terrible as I can’t recall the name of the nicest lady we dealt with when we picked up the car. So professional and answered all questions with ease. Thanks to everyone who made our car buying experience a joy! More
by Ringerking
Employees Worked With
Shari Macquarrie, Ramsey Ghandour
October 28, 2017
Great experience my Audi Q7 Ramsey helped me with the purchase of my new vehicle. He was very helpful and took the time to go over all of the vehicle features in detail and helpe Ramsey helped me with the purchase of my new vehicle. He was very helpful and took the time to go over all of the vehicle features in detail and helped with the whole purchasing process. He was very professional and kind. I will definitely be recommending him to friends in need of a new car. More
by JWylde1
Employees Worked With
Ramsey Ghandour
October 27, 2017
Love my car I had a good experience with Wilson's and the employees. Miguel and Marco were friendly and helpful. I didn't trade in my car as I was offered much I had a good experience with Wilson's and the employees. Miguel and Marco were friendly and helpful. I didn't trade in my car as I was offered much less than I was able to sell it for privately. I also didn't get an owners manual with my car which I inquired about and am still waiting for 7 mths later.... I will probably return when I'm looking for another car. More
by mamashark71
Employees Worked With
Marko Velkovski, miguel juan
October 27, 2017
The Best Customer Service!! Our experience at Wilson’s was amazing Rick was very helpful and friendly and helped us find the perfect vehicle. Jeff was very nice and helped us sho Our experience at Wilson’s was amazing Rick was very helpful and friendly and helped us find the perfect vehicle. Jeff was very nice and helped us showing the various options we could take to make everything easier Overall very nice people and Amazing customer service!!! More
by BK
Employees Worked With
Rick Knight, Jeff Botter
October 26, 2017
Incredible Always a great experience!! From the minute you enter the door you are treated like family and listened to - to ensure your vehicle needs are meant. W Always a great experience!! From the minute you enter the door you are treated like family and listened to - to ensure your vehicle needs are meant. We have purchased many vehicles both for business and personal and would never go any place else. Ron Harris has worked with us for each purchase and provides support and knowledge without pushing us into a decision!! I would recommend Wilson's to anyone More
by slloyd35
Employees Worked With
Ron Harris, Sarah Breese
October 26, 2017
Oct 2017 2017 Nissan Sentra This is my third purchase with this dealership. I am always checking your inventory when we get close to update our vehicle. Your website is excellent This is my third purchase with this dealership. I am always checking your inventory when we get close to update our vehicle. Your website is excellent and very user friendly. To be honest we had some highs and lows during our experience this time. Jocelyn could not have been more knowledgeable and helpful. She was excellent!!! I was not aware my trade in value could be negotiated. I was visibly not happy with the value received but was not engaged to discuss it. I think we got off on the wrong foot with Jeff when we were told he was doubling our licensing fee as my ownership was not complete. With my past purchases, I have never purchased extended warranty and rust proofing and it was going to be the same this time. I discovered two lines on the bill of sale that were populated with values but were not mandatory. When I questioned them I was told I had purchased these on my previous two sales and that was why they were populated. If I did include them previously,I was never made aware they were optional. I asked Jeff to remove them. I understand Jeff makes his money selling the additional services but it seemed when we were not, his attitude towards us changed. He was never rude but not the same as when we entered his office. We had requested some spots to be touched up and buffed as well as two marks on the back seat removed. I feel very little detailing was done prior to pick up and all the issues were not addressed. The Saturday we came it was pouring rain and I didn't take the time I should have to check it over. With us living in Orangeville, its not convenient for us to be coming back often. I still feel Mark Wilsons provides good value and will be back. I just learned a couple of things this experience that I will watch for next time. cheers, Rick Mantle More
by rick_mantle
Employees Worked With
Jeff Botter, Jocelyn Stephan
