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Mark Wilson's Better Used Cars

Guelph, ON

4.7
1,836 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,836 Reviews of Mark Wilson's Better Used Cars

January 18, 2018

Frustrated but satisfied. I had an overall good experience with the staff at Wilson's they were helpful, timely, and polite. I had some trouble with my financing and Dave the s More

by dwyer-17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Botter, David Miller, Nicole Hoover, Alyssa Weller Holiday
Jan 24, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for the review! The team here at Mark Wilson's are pleased to know that you will be returning. We are glad to know that Dave and Nicole were able to provide you with the service needed, and also apologize that about the incident. We would like to thank you for being understanding. We look forward to seeing you again, and enjoy the new ride.

January 16, 2018

Horrible place to buy a vehicle! Horrible place to buy a vehicle ! They should have come clean to tell us that our vehicle which we had made a down payment on only had one key ! Didn’ More

by Upset with Wilsons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Breese, Beverlee Boettger, Hailey Herman
Jan 12, 2018 -

Mark Wilson's Better Used Cars responded

Dear Mr Customer, We are sorry to hear that you are unsatisfied with your experience, it is a shame since you picked up such a beautiful vehicle. We do advertise our one key policy on our website - it's in the picture section of each vehicle. We give the customer all the keys we receive, but sometimes we only receive one key. The price of keys have skyrocketed over the past few years which is why we went to a one key policy to keep our prices and quality among the best in the industry. We hope you are enjoying your beautiful vehicle anyway. Please reach out to our sales managers at salesmanagers@shopwilsons.com and hopefully we can come up with a solution for you. Have a great day Sincerely The Wilson's management team.

January 15, 2018

Friendly & Fast Service My experience with Mark Wilson's was exemplary!! Sales staff was super helpful and friendly. The response time from their staff was always quick and t More

by KDH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Headley, Sarah Teles, Karlee McDonald
Jan 24, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for this review! it is wonderful to hear that your car buying experience here at Mark Wilson's positive, we are glad the team were able to cover all aspects of the process! Enjoy your new car and we look forward to seeing you again!

January 15, 2018

Quick & Efficient With so many cars on the lot it was easy for us to decide on the right vehicle. We had a small list of mid sized SUV's that we were considering and Wi More

by mwebster1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Botter, Sam Belanger, Hailey Herman
Jan 24, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for this review! it is wonderful to hear that your car buying experience here at Mark Wilson's was so great! Enjoy your new car and we look forward to seeing you again!

January 15, 2018

Excellent experience High quality of service and really good vehicles. Ron is a fantastic person and sales rep! He is very professional, knowledgeable, and patient. We b More

by Tatiana B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Harris
Jan 24, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for the kind review Tatiana! We will definitely pass on the message to Ron and would have to agree with you there. Ron is great! Thank you for the recommendation and look forward to seeing you again!

January 12, 2018

Bad experience I was given misinformation about my car, I was told it was not a daily rental and then looking into it, it was owned by a rental company and used as d More

by Usedcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shari Macquarrie, Ryan Mercer, Hailey Herman
Jan 15, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for reaching out to us. We would like to investigate further but do require your name and the VIN of the car that you purchased from us. We provide the latest CarProof, that we are able to attain at the time of the vehicles purchase by a customer, and that is the information we pass on to our customers. Doing our best to disclose all information so that customers can make informed decisions is what we strive for. Please reach out to one of the Sales Managers Neil, Scott or Mark Parsons or myself and we would be happy to review the information. My email is daveg@shopwilsons.com and my number at the dealership is 519-836-2900 ext. 230. With thanks Dave Gardiner

January 11, 2018

Mother & Daughter Our two car purchase went very smoothly. Both my daughter and I were very happy with the entire purchase from start to finish. Friendly staff and ve More

by rhor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Beyers, Jeff Botter
Jan 12, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for this wonderful review! We are happy to hear that you and your daughter had such a great car buying experience here at Mark Wilson's Better Used Cars! Enjoy the new car and please come visit us when you are ready to service your vehicle!

January 10, 2018

What a great first time experience From the moment we arrived at Mark Wilson's everyone was pleasant and helpful. We had a great salesman Ron who answered all our questions and was a ge More

by cnndavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Harris, Shari Macquarrie
Jan 10, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for sharing your experience! We are please to hear that Ron and Shari were able to give you the car shopping experience you hoped for! Enjoy the new car and please come back again soon!

January 10, 2018

Lots of Variety. They have just the thing you're looking for I knew that I wanted an cheap and fun car so I looked on their website and immediately chose the Chevy cruze and Honda civic for a test run I went the More

by Jamie Innemee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Sider, Sarah Breese
Jan 10, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for this review! it is wonderful to hear that your car buying experience here at Mark Wilson's was so great! Enjoy your new car and we look forward to seeing you again!

January 10, 2018

Absolutely amazing My husband and I originally went to see Mike to just get a feel out of what we can afford and what was available ( with no intention of buying just ye More

by Laurahannah89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fonseca, Kim Culling, Hailey Herman, Jonathan Gardiner
Jan 12, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for this review Laura! Mike is one of the best we have at Mark Wilson's Better Used Cars and we are thrilled to hear that your experience with him was so great! We thrive to make sure every customer that visits us gets a 5 star experience like yours. Enjoy your new car and please come back to visit us !

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