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Mark Wilson's Better Used Cars

Guelph, ON

4.7
1,837 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,837 Reviews of Mark Wilson's Better Used Cars

September 14, 2019

These people are terrible and very deceitful ,honesty No Never deal again, made deal on 2018 Ford Escape, TRADED 2007 Hyundia Tuscon excellent. Shape, 1500 they gave me. My wife and I agreed and all papers a More

by Daveandjudy
Recommend Dealer
No
Employees Worked With
Beverlee Boettger, Joeseph Fonescea
Sep 16, 2019 -

Mark Wilson's Better Used Cars responded

Hello Dave and Judy, thank you for your review, we appreciate all feedback both positive and negative. When you had first come in to purchase the Escape we made you aware of the mileage discrepancy on your trade-in that was shown on CARFAX. As part of the agreement which you signed on the Bill of Sale, you were to provide copies of the service work done on the vehicle to show this was a mistake by your mechanic. This was the only way we were able to provide the higher trade value for you. When you came to pick up your new Escape you told us you were not able to find these receipt’s and became very irate with our Manager that we “did not trust you”. We offered to take the trade-in out of the deal or to give you more time to track down the service records which you did not want to do. We had to sell the vehicle at auction with kilometres unknown which greatly affected the value. We hope the kinks have been ironed out with your new Escape and wish you all the best in the future.

August 13, 2019

Salesmanship We went there to buy the car. The salesman Johnny Vidolovics is awesome. He answered all the questions and provide the test ride all cars which we ask More

by Singh M
Recommend Dealer
Yes
Employees Worked With
Johnny Vidolovics
Aug 14, 2019 -

Mark Wilson's Better Used Cars responded

Thank you for the wonderful review of Mark Wilson's Better Used Cars. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

August 12, 2019

2 cars so far, and will go back. I've bought two late model cars from Wilsons, a Dodge Charger, and a 3 series BMW. I trust this place cause it's SO busy, and so big. They must be do More

by Cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Clarey
Aug 14, 2019 -

Mark Wilson's Better Used Cars responded

Thank you for your five-star and wonderful review!. Our team at Mark Wilson's Better Used Cars always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care and enjoy your 'new' Dodge Charger and BMW!

August 10, 2019

Good people, good service!! I had the pleasure of dealing with Alexa Zaiser when buying my car, she's professional, kind and responds quickly!! She worked with me to get the best More

by Pammie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Wilson, Alexa Welsh
Aug 12, 2019 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great car buying experience and Alexa provided you with great service. We hope to see you again!

August 08, 2019

Thanks for all the help I bought my Nissan Sentra a few weeks ago at Mark Wilson's and I want to thank everyone who helped me with my purchase. More

by Hammond Juanita
Recommend Dealer
Yes
Employees Worked With
Jason Beyers, Lauren Ackerman, Sue Geofreda
Aug 09, 2019 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear your visit went well and hope to see you again.

August 05, 2019

yes and no sales guy matt was great found cracks under my sons car. was told to go to Milburns but i didnt listen so now no cd players in either 2018 car WOW and under carriage damage th More

by no cd player
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i didnt work with 10 nor would I want to.
August 04, 2019

yes and no sales guy matt was great i got a 2018 no cd player when does a car come with no cd player in this day and age ? My crap cruz did really xx!!! They did not wash the car before More

by no cd player
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i didnt work with 10 and why should I?
Aug 12, 2019 -

Mark Wilson's Better Used Cars responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, but it seems vehicles are now gearing towards to not having a CD player as everything is done via Bluetooth or Satellite Radio. Please feel free reach out to us with any further comments, concerns, or suggestions you wish to share.

July 20, 2019

Honesty the best experience in purchasing a car!!! This is my 2nd car purchase from Mark Wilson’s! My daughter also has bought 2 cars from Marks! I was looking for an automatic as I have always drive More

by Hoodfrances
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Sider, Jaclyn Laquinto, Sue Geofreda
Jul 22, 2019 -

Mark Wilson's Better Used Cars responded

Thank you, Hoodfrances. We appreciate your kind review of Mark Wilson's Better Used Cars and for you and your family for being a loyal Mark Wilson's Better Used Cars customer. As a valued customer, we look forward to taking care of your needs in the future. Until we see you, take care!

June 18, 2019

Great dealership Had a problem with the car I bought and no longer had any confidence in it. Mark Wilson’s took it back and let me choose another car with no hesitati More

by Jutta B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark M, Beverlee Boettger
Jun 19, 2019 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! It is great to hear you are pleased with your situation and we are happy to hear you are now satisfied with your vehicle. We wish you only the best from here on out :)

June 15, 2019

Amazing service We had an amazing sales person joe fonseca he was very knowledgeable about all the cars we looked at and very patient with us we must of test drove ar More

by Grandma7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fonseca, Sarah Breese, Jeff Botter, Joeseph Fonescea, Mark Parsons
Jun 17, 2019 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear that Joe was able to provide you with an 'amazing experience' and we look forward to your return next year! Enjoy the Mustang :)

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