Mark Wilson's Better Used Cars

The car my daughter bought is an absolute lemon. If anyone wants to get the details in full, I am so disappointed that I will allow contact via William_vance@hotmail.com. I will tell you exactly how th anyone wants to get the details in full, I am so disappointed that I will allow contact via William_vance@hotmail.com. I will tell you exactly how this dealership "resolved" the issues. Oh... the car needed a new engine. More

bought car from them from out of town and picked up on long weekend my car wasn't ready untill 5 min after they closed, paid 1200 dollars extra for undercoating and leather and paint protect..car hadnt ev long weekend my car wasn't ready untill 5 min after they closed, paid 1200 dollars extra for undercoating and leather and paint protect..car hadnt even been cleaned let alone any proct on my leather, had ketchup on my seats.half of what was stated done on receipt hadnt been done..called and complained so dealership drove all the way to my city to pick up car and promised to fix everything ..two days later i get it back with just scratches fixed leather not done car still hadnt been cleaned and clear protection never put on..one week after driving oil light went on took to local dealership and told me hadnt had an oilchange in a yr according to my computer chip and was down a qt of oil....all i have to say is thank god its still got manufacturers warranty ..they refused to let me speak to the owner and the salesman only returns calls untill u pay...then nothing i called and spoke to sonny a month ago still waiting for his call back...a very unorganized place and disappointed the money i spent, my experience was awful...never again..like i said thank god my car was only 1 yr old.... More

Not sure who wrote all these great reviews, must have come from friends, family of this shady establishment. Lots of cars to choose from. Prices were good. That's all that's good about Wilson's. They are come from friends, family of this shady establishment. Lots of cars to choose from. Prices were good. That's all that's good about Wilson's. They are a high volume, discount, used-car, do-anything-to-sell. Once you make a deposit, it's game over. Good luck on trying to get them to answer emails, phone calls, voicemails, or after sales service. We spent over $27K, without negotiating on the price, made the sale quickly and easily for their sales folks, and the service was still horrible. Items outlined on the contract were not fixed upon pickup, and since they have promised 134 point inspection we felt safe - we were wrong. Should have had our own mechanic check the car out. But since we lived out of town, it was more inconvenient to keep coming back to this place. Michael Fonz - he was your typical, sales guy, say anything to reassure you that they will stand behind their cars 100%. Never to be heard from after we signed the papers. Mellissa (with two L's and two S's), same deal, no word from her after we signed the cheques over and had some questions. Even went straight to the top with Scott and Mark Wilson. Got nowhere. What should have been a simple purchased has become a regrettable experience. Prices are deceiving, what you save in sticker price you pay back in aggravation, lost time and potential fixes. We would not buy or recommend Wilson's to anyone looking to buy used - pay a little more and go to more reputable dealer. More

I needed a used van after losing my brand new car in a bad accident, I have heard good things about Mark Wilson's and decided to try them out. I showed up with my cheque book and test drove a couple Vans, bad accident, I have heard good things about Mark Wilson's and decided to try them out. I showed up with my cheque book and test drove a couple Vans, Found one I liked but it was just a bit out of budget. Mike said he would see what he could do and call me back. He never did call back so I went looking at other places and in the end I went back to Mark Wilson's to buy the van I looked at before. They do not haggle at all even though they have prices higher then book value, I ended up buying the van, They wanted 5 days turn around I gave them 7 and on the 7th day I phoned to make sure and it was not ready... And again I was told they would call by the end of the day which they did not do. I had to phone the office on a Saturday to find it was ready. So to sum it up GOOD selection of cars Prices are on the high side with no haggling Cars are clean and in good shape Not good for returning calls They lose track of cars on the lot all the time In the end I'm happy with my new van, But they need to work on the customer relations even if they move 300 cars a month and do not seem to care if you come back or not. I would recommend them to anyone, Just be warned they are crazy busy and will be running around and forgetting call backs etc. More