March Ford

Simply put, the best car buying experience that I've ever had. Dave was knowledgable, more than accommodating, and made the experience feel like I was purchasing a car from a good friend. I chose Carleton Ford because of Dave. I came to the dealership from Ottawa. There were plenty of local dealerships and vehicles to consider, but I certainly did not have a good experience visiting them. With Dave, it was a pleasure. When I or friends and family, are in need, there is no question where I'll go. Dave, and Carleton Ford, thank you!

TERRIBLE CUSTOMER SERVICE!! I called to Monday to schedule an appointment to look at two Ford Focus's that were online. Ford adviser appointment was set for 10:30 Tuesday. Another Ford adviser called Tuesday morning at 9:15 to say the cars were sold. Visited the dealership Tuesday, and met with Anthony. Turns out, the vehicles were never in the lot, let alone sold. This could almost be called 'Bait and Switch . Anthony gave a 'song and dance' about there were different dealers rom different locations using the lot, and not all cars advertised were on the lot. The cars were sold yesterday, but there adviser(s) were not told. WOULKD YOU BY A CAR FROM THIS CONFUSED DEALER?? Tell the world. Sign me PO's and confused. Mark King

Worst costumer service we have ever experienced.Had an appointment for 2 pm to look at a vehicle.Drove over an hour to get there from Orleans,just to be told oh we’re sorry that vehicle was just sold.Did’nt even ask if he could help us find something else similar.Just said sorry that was a different member that made the appointment and if it was him,he would have checked the inventory before making the appointment and sent us on our way.

Had a great experience there getting some warranty work done, no problems went above and beyond. Great people, great service. Will be taking my truck back there!!

Brought my 2011 Crown Vic Police Interceptor for service due to coolant loss. Coolant was leaking just underneath water pump. Contacted Carleton Place Ford Service and spoke with Lisa. She offered to pre order the part and have it overnight. She also booked an appointment and reserved the loaner. I start work early at 7 am and I stopped by same evening, picked up the loaner Ford Ecosport. Next day Lisa called me just before noon and told me that car was done. I stopped by to pick it up in the evening and bill was even few dollars lower than quoted. Wonderful service with VIP touch. This is my 3rd visit to Carleton Place Ford and Service Team (Lisa, Bruce and Jason) always offer world class service you would only expect at a luxury dealer.

Service Dept not reliable. Work and parts not done but charged. Had to inspect the work and follow up. No reason was given and or and apology.

I purchased a 5 year old vehicle for $12,000. The engine seized 9 days after purchase and cannot be repaired. The dealership will not assist. I purchased a 2013 Dodge Journey from Carleton Place Ford on November 30, 2018. On December 12, 2018 I was driving home and my car died on the side of the road. I had it towed to my mechanic (thinking it was something minor)and was shocked when I was told that the engine was seized and the repairs would be very costly if even possible. Complete engine replacement was recommended. I called the dealership and spoke with a man named Blair. He arranged a courtesy car for me and had the Dodge Journey towed from my mechanics garage to the dealership. Blair assured me that I would be taken care of but that it was a large job and may take a few days. I was very surprised to receive a call yesterday (December 17, 2018 - 6 days after the dealership took possession of my car) from the dealership asking me to cover the $6000 in repairs that would be needed to get the car running again. They sold me a car for $12,771.91 that obviously had some major issues. I am not sure if it was done intentionally or not but they still have the responsibility to make it right. The vehicle was financed and this all occurred before I made my first payment. At this point the dealership is not returning my emails and has basically ghosted me.

Wish I had read some of these reviews before making the drive!! After seeing an add on line for a used vehicle we arranged to view it. When we arrived the car was not there but at another holding lot in Kingston - even though we had called just hours before to confirm that it would be there. We made a second appointment to view the vehicle but apparently, they don’t understand how appointments work because this time our sales person was too busy to show it to us or to spend even a few minutes with us to explain any of the cars many features. However, we did take the car out by ourselves and luckily, an excellent sales person at Myers Manotick had spent 30 minutes showing us a similar vehicle so we knew what to look for. Finally, when we came to pick it up the car we noticed they had tacked on an extra 1300 dollars for a "free service", they eventually waived it but I was very unimpressed with how we were treated. Two stars is VERY generous if it were not for Alan, they would get zero stars. The whole time it felt like we were inconveniencing them for having the nerve to purchase a vehicle at the price they had advertised. We won't be back, go see Hunter at Myers Manotick if you want service!

I had an oil change done. I checked the oil level after service & had to add 1 litre of oil to bring to minimum level.

25 words is not enough to describe the nightmare that is Roger... the so called service manager. I wouldn’t recommend this place to anyone!