Macleod Trail Toyota formerly Heninger Toyota

Service centre disorganized waited for 25 mi utes to get car in even with pre-booked appt. Heninger was never THIS bad. Shuttles slow had to pay for my own uber after being told at least 2 hour wait. car in even with pre-booked appt. Heninger was never THIS bad. Shuttles slow had to pay for my own uber after being told at least 2 hour wait. More

I had an excellent experience with Mars Castillo handling an urgent request. They were professional, communicative, and made sure to check all of my wheels, even sending me a video update. My vehicle was ret an urgent request. They were professional, communicative, and made sure to check all of my wheels, even sending me a video update. My vehicle was returned on time, and I truly appreciated the great service. More

Josh has been handling our regular car service for a long time, and we always appreciate his excellent service. He keeps us updated while we wait and clearly explains what has been done and what needs to be time, and we always appreciate his excellent service. He keeps us updated while we wait and clearly explains what has been done and what needs to be done next. Very professional and reliable! More

The Grinch Who Stole Christmas. Firstly, if there is a response from the dealership to this review, it is for show. We have received "almost" zero response, responsibility, Firstly, if there is a response from the dealership to this review, it is for show. We have received "almost" zero response, responsibility, accountability or give a flying "F" to what happened. Two days before Christmas, I picked up my vehicle from Macleod Trail Toyota after a routine oil change and wheel alignment. The final bill was over $800 due to additional services that were added. At my previous oil change, the dealership advised there was an issue related to a gasket/cap and told us to "keep an eye on the coolant gauge." No urgency was communicated at that time, and the vehicle was returned to me as though it was safe to drive. At this December service appointment, the gasket/cap issue was raised again. This time, I was told that if the issue was not repaired, the vehicle could fail and that the repair would cost approximately $7,000. With only two days until Christmas, we were left to absorb this information, consider our options, and possibly seek another estimate. Immediately after leaving the dealership, my vehicle began experiencing serious mechanical problems and ultimately failed. Given the timing and the prior warnings, this sequence of events raises serious concern. We contacted the dealership immediately and did not get a phone call or a response to our email, I was dumbfounded. I bought this vehicle in 2010, I have never had a serious accident, its been serviced yearly. It was only when I took it to Macleod Trail was when the problems started. It seemed like it was one thing after another. Safety being my number 1 priority, to have my car smoking, electrical failure and completely die on me with my two kids in the car is absolutely disgusting and negligent. I strongly encourage others to ask direct questions, ensure all information is provided clearly and in writing, and consider whether this dealership truly prioritizes customer safety and accountability. More

My 90 minute service 1 ( an oil change and fluid check) which is a sit and wait appointment took 3hrs and 20 minutes and that is without the car wash I requested. I have to tell the service advisor to canc which is a sit and wait appointment took 3hrs and 20 minutes and that is without the car wash I requested. I have to tell the service advisor to cancel the wash because I couldn’t wait any longer. No apology and no repeat business from this guy. The only reason it’s not a 1 star review is because I think the actual oil change was completed properly. More

Terrible service from booking, through check in and completion. Curtis should not have a job working with the public. He was so rude! completion. Curtis should not have a job working with the public. He was so rude! More

Dec. 1,2025.. Service appointment 9:30AM. Tire change from owner mounted wheels and oil change. After waiting 6 hours was informed that manager was reques 1,2025.. Service appointment 9:30AM. Tire change from owner mounted wheels and oil change. After waiting 6 hours was informed that manager was requested to accelerate. This is unacceptable, really cannot recommend the service, would have at least expected updates on the progress and reason of delays. Will drive out of city for next service. More

Service Centre: My frustration with this experience knows no bounds. Booked in for an oil change and to reset tire pressure sensor. Drop off at 10 am took 1/2 an hour, 6.5 hours later the work vehicle is sti no bounds. Booked in for an oil change and to reset tire pressure sensor. Drop off at 10 am took 1/2 an hour, 6.5 hours later the work vehicle is still on a lift and I’m sitting in the lobby because I couldn’t get through to the service centre after trying to find out if the vehicle was done for 45 minutes. trying to get through to someone with at least 6 dropped calls/being sent to voicemail. The staff are pleasant but for the number of people currently wandering aimlessly around the lobby/ service centre, non of which are actually on a phone I’m extremely disappointed. This was a very expensive lesson in frustration. More

I got excellent service from Jay! Everytime I called him, he was very patient, as detail as possible, helpful, very proffessional answers. Thank you very much Jay! Thank yoy very m Everytime I called him, he was very patient, as detail as possible, helpful, very proffessional answers. Thank you very much Jay! Thank yoy very much Toyota! More

I would like to express my sincere appreciation for the exceptional customer service provided by Devon Power during our car service on January 7, 2025, at Heninger Toyota. Despite the cold weather, Devon m exceptional customer service provided by Devon Power during our car service on January 7, 2025, at Heninger Toyota. Despite the cold weather, Devon maintained a positive attitude, a friendly smile, and was incredibly patient while sharing his extensive knowledge. His dedication and professionalism truly made the experience outstanding. Thank you, Devon, for going above and beyond to ensure we felt valued and well taken care of! More