Macleod Trail Toyota formerly Heninger Toyota

I had a good experience at Heninger Toyota in the past purchasing my last vehicle so I booked a test drive of a Certified Pre-Owned vehicle at what is now Macleod Trail Toyota (MTT) for an upgrade of my w purchasing my last vehicle so I booked a test drive of a Certified Pre-Owned vehicle at what is now Macleod Trail Toyota (MTT) for an upgrade of my wife's vehicle. The salesman did not know what Certified Pre-Owned was (a Toyota staple). He had to run around searching for the keys for the vehicle i had requested to test drive 4 days prior only to find the vehicel with a dead battery and he could not answer basic questions about the vehicle. On top of this - MTT discontinued the "free oil changes for life" contracted deal I had on the vehicle i had previously purchased, without even notifying me. Overall - trash experience! Would not recommend MTT to anyone looking for a new or used vehicle. More

Josh has been handling our regular car service for a long time, and we always appreciate his excellent service. He keeps us updated while we wait and clearly explains what has been done and what needs to be time, and we always appreciate his excellent service. He keeps us updated while we wait and clearly explains what has been done and what needs to be done next. Very professional and reliable! More

BEWARE: This dealership breaks promises to fix major issues with cars that they have sold. Don't trust a word they say. This dealership sold me a car with only one fob and no metal keys in December. issues with cars that they have sold. Don't trust a word they say. This dealership sold me a car with only one fob and no metal keys in December. They promised to provide the extra fob and metal keys within a week. For over a month they ignored and deflected my requests for them to follow through. When I finally got their partner locksmith company to program me a second fob (which does not even work), the company informed me that the dealership had failed to pay. They will now only do the remaining work if I pay them directly, because of the dealership's unreliability. I will be out hundreds of dollars to get this done myself. More

The Grinch Who Stole Christmas. Firstly, if there is a response from the dealership to this review, it is for show. We have received "almost" zero response, responsibility, Firstly, if there is a response from the dealership to this review, it is for show. We have received "almost" zero response, responsibility, accountability or give a flying "F" to what happened. Two days before Christmas, I picked up my vehicle from Macleod Trail Toyota after a routine oil change and wheel alignment. The final bill was over $800 due to additional services that were added. At my previous oil change, the dealership advised there was an issue related to a gasket/cap and told us to "keep an eye on the coolant gauge." No urgency was communicated at that time, and the vehicle was returned to me as though it was safe to drive. At this December service appointment, the gasket/cap issue was raised again. This time, I was told that if the issue was not repaired, the vehicle could fail and that the repair would cost approximately $7,000. With only two days until Christmas, we were left to absorb this information, consider our options, and possibly seek another estimate. Immediately after leaving the dealership, my vehicle began experiencing serious mechanical problems and ultimately failed. Given the timing and the prior warnings, this sequence of events raises serious concern. We contacted the dealership immediately and did not get a phone call or a response to our email, I was dumbfounded. I bought this vehicle in 2010, I have never had a serious accident, its been serviced yearly. It was only when I took it to Macleod Trail was when the problems started. It seemed like it was one thing after another. Safety being my number 1 priority, to have my car smoking, electrical failure and completely die on me with my two kids in the car is absolutely disgusting and negligent. I strongly encourage others to ask direct questions, ensure all information is provided clearly and in writing, and consider whether this dealership truly prioritizes customer safety and accountability. More

Dealership added items I had no wish for on top of the sale price and wouldn’t remove them and instead discounted them somewhat. They then tried to rip me off on trade in initially offering me 30% less sale price and wouldn’t remove them and instead discounted them somewhat. They then tried to rip me off on trade in initially offering me 30% less than their final offer and dragged their heels in this process hoping I would run out of options - I didn’t and walked from the deal finding the same car (arriving sooner) from an ethical dealership where their immediate trade in offer was $1 k over McLeods 5th offer. My advice would be buy elsewhere like I did as they were awful and unethical to deal with More

My 90 minute service 1 ( an oil change and fluid check) which is a sit and wait appointment took 3hrs and 20 minutes and that is without the car wash I requested. I have to tell the service advisor to canc which is a sit and wait appointment took 3hrs and 20 minutes and that is without the car wash I requested. I have to tell the service advisor to cancel the wash because I couldn’t wait any longer. No apology and no repeat business from this guy. The only reason it’s not a 1 star review is because I think the actual oil change was completed properly. More

Terrible service from booking, through check in and completion. Curtis should not have a job working with the public. He was so rude! completion. Curtis should not have a job working with the public. He was so rude! More

Dec. 1,2025.. Service appointment 9:30AM. Tire change from owner mounted wheels and oil change. After waiting 6 hours was informed that manager was reques 1,2025.. Service appointment 9:30AM. Tire change from owner mounted wheels and oil change. After waiting 6 hours was informed that manager was requested to accelerate. This is unacceptable, really cannot recommend the service, would have at least expected updates on the progress and reason of delays. Will drive out of city for next service. More

Service Centre: My frustration with this experience knows no bounds. Booked in for an oil change and to reset tire pressure sensor. Drop off at 10 am took 1/2 an hour, 6.5 hours later the work vehicle is sti no bounds. Booked in for an oil change and to reset tire pressure sensor. Drop off at 10 am took 1/2 an hour, 6.5 hours later the work vehicle is still on a lift and I’m sitting in the lobby because I couldn’t get through to the service centre after trying to find out if the vehicle was done for 45 minutes. trying to get through to someone with at least 6 dropped calls/being sent to voicemail. The staff are pleasant but for the number of people currently wandering aimlessly around the lobby/ service centre, non of which are actually on a phone I’m extremely disappointed. This was a very expensive lesson in frustration. More

I got excellent service from Jay! Everytime I called him, he was very patient, as detail as possible, helpful, very proffessional answers. Thank you very much Jay! Thank yoy very m Everytime I called him, he was very patient, as detail as possible, helpful, very proffessional answers. Thank you very much Jay! Thank yoy very much Toyota! More