Macleod Trail Toyota

A couple of years ago a buddy told me his troubles with henninger toyota and warned me not to do business with them. This spring of 2021 I put deposit on a truck at henninger I thought maybe his experienc henninger toyota and warned me not to do business with them. This spring of 2021 I put deposit on a truck at henninger I thought maybe his experience was one of. I took a chance and now I regret it. My advice is DO NOT BUY a car from this place. Just bought new truck and ordered custom tonneau cover for $2500 + tax. week later I asked them to confirm the order, model and ETA. For two weeks with many phone calls, text, emails and visit to the dealership, no one can find any information on my tonneau cover, not the sales guy, the finance guy nor parts guys. After three weeks was told I they had ordered $1200 model for me. This was how they tried to scam me. I cancelled the order right away and took me three weeks of hounding them to get my refund. Also, The finance guy convinced me to buy the total protection package for $1600 which included paint protection, Scotch guard interior, rust protection and undercoating protection. Yesterday my buddy was installing stereo system for me and he showed me the protection package he got for his new lexus from after market business. He wanted to compare dealer applications vs outside protection business. When he looked at the inside bottom of the doors and said there was no sign of any rust protection spay because the door drain would show a little residue from the spay. he looked at the bottom of the truck and was all bare metal, no undercoating was done, he tested the carpet with a little water and the water was absorbed likea sponge towel. there was no way to test the paint protection but we can assume they didn't do anything for that either. I had always been educated about these things but this time I caved because my existing toyota started to show some rust. they charged me $1600 for protection package and didn't do a xxxx thing. I'm in process of filing complaint with Alberta Motor Vehicle Industry council (AMVIC) to try to get my money back. Another scam is that they charged me $570 for paperwork. These guys are xxxx bags so don't take a chance like I did. More

Gave our vehicle to someone else. We placed a deposit to order 2021 Sienna Hybrid. After 4 months, sales person notified us vehicle has arrived and ready to pick up. Asked us to add accessories that we did order 2021 Sienna Hybrid. After 4 months, sales person notified us vehicle has arrived and ready to pick up. Asked us to add accessories that we did not want to the final price. Very insistent we had to add all their suggested optional accessories. We refused. Next day the General Sales Manager called and said our vehicle belong to someone else on the wait list and he had no documents showing we ordered the vehicle even though we have copies of email with the sales agent and deposit receipt. More

I took our car to the service center. Darice, at the information desk, provided me with an exceptional customer service. I was very impressed and thankful. information desk, provided me with an exceptional customer service. I was very impressed and thankful. More

Great experience! Samuel Sosa is very helpful from my out of province inspection to all of my car maintenance that I need! Thumbs up! of province inspection to all of my car maintenance that I need! Thumbs up! More

I want to buy a RV4, but take Venza instead. The dealer is nice and kind. Introduce the car clear and profession. is nice and kind. Introduce the car clear and profession. More

Bought a new 4Runner from Heninger in September 2021 and was very happy with the experience and the purchase. The 4Runner has been excellent thus far! Thanks to Genc, Cynthia, and Izz especially who were was very happy with the experience and the purchase. The 4Runner has been excellent thus far! Thanks to Genc, Cynthia, and Izz especially who were very helpful, cheerful, and knowledgeable about the vehicle and the process. More

This dealer is the best in Calgary. The always treat the customers like royalty. Been going here since 1999. customers like royalty. Been going here since 1999. More

The Quick VersionSales: 9/10Finance: 10/10Service The Quick Version Sales: 9/10 Finance: 10/10 Service Department : 10/10 Impressed and happy on all fronts. Finance Ken Huang made the experi The Quick Version Sales: 9/10 Finance: 10/10 Service Department : 10/10 Impressed and happy on all fronts. Finance Ken Huang made the experience fun and enjoyable. Of the 30 minutes I spent in his office, 25 of that were the two of us just laughing like old college buddies catching up. Ken exuded confidence and calmness not normally seen from most finance managers in the industry. At no point did I feel uncomfortable nor exploited. I was treated with the utmost respect and care. Service Department Jason runs a tight ship and got me what I needed within a day. Service went above and beyond in ensuring I was extremely happy with the vehicle. I am left speechless by Jason, Kevin and his team. Give Jason a Lexus! Sales Everything went well here except that the WOW factor was more evident in Finance and Service. A suggestion would be the importance of improving communication with the customers. So long as the key individuals above keep delivering, I plan on going nowhere else but Heninger for all my Toyota needs. Good customer service is always what keeps the clients flowing. I am now convinced that out of all the Toyota dealerships in Calgary, yours is a cut above the rest. More