We tried to be nice and to be polite, but they pretty much brushed us under the rug after we wouldn't over pay. Not a trust worthy business.
They tried to sell us a 2017 with around 70,000km that stunk like smoke and extremely dirty and had a hole in the back bumper from traveling on gravel roads for 32,000$. They said the would give us free oil changes for life, 3 details and a detail that we could not tell that it was smoked in or hardly used also 90 days with no payments, and a 2 year warranty that covers everything.
We took it home to try it out then did some research and found out that a used 2017 with less Km is around 25,000$. I sent them the info that night. They didn't get back to me till later saying "we will be happy to know the price drastically changed". So we went in and they did drop the price but now we do not get the oil changes for life or 90 days of no payments. I said we will not take the vehicle if there is not 90 days for free payments, the oil changes, and detail. We originally went in for a used Van but they pushed the new on us. I asked to see there used ones but they kept saying this was our best option. So they said they would give us 6 oil changes, 3 details, and 1000$ cash back. But, no extra warranty either. So we decided to go with it.
We left it there for the night cause they wanted to detail it which we were totally fine with. I received a call the next day saying it was ready to be pick up or delivered. We were super excited so we went to go pick it up and had to wait around 2 hours once we got there. We get inside the van and there is still smoke residue and dust all over the windows and rear view mirror and the stow and go seat compartments still had all the dirt and toys in it from the previous owner. As soon as you walked up to it you could see dirt on the outside rockers and bottom of the doors. We arranged to drop it off the next day to have it detailed again. Which it looked great the next day. But, now we signed papers on the Saturday and we were told we would get our cash back within 48 hours. It is now the Friday after so almost a full week and we have not received our cash back. My husband keeps calling and they keep saying we are sorry we will send it shortly but nothing. I only hope it is true that they put on file that we get 6 free oil changes and 3 free details.