I purchased a 2014 Escape 3 weeks ago. I love the car, but promises made before signing have not been met. When I call the dealership, I am asked for my name and then everyone becomes "UNAVAILABLE". I will continue to bad mouth this business until they make good on everything they promised to close this deal.
Update: All promises have been fulfilled and I am happy. Nice young people working there, just feel they could use a few lessons on how important "happy customers" are.