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Luciani Acura

1.0

6 Lifetime Reviews

4040 rue Jean-Talon , Montréal, Quebec H4P 1V5 Directions
Sales: (514) 340-1344

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6 Reviews of Luciani Acura

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April 03, 2018

"very poor experience"

- JeanC

Sales department is great but servicing is awful. Wheels were not fixed correctly. lot of hidden costs. avoid if you don't want to be disappointed.

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Recommend Dealer
No
Employees Worked With
n/a
May 05, 2017

"worst dealership "

- nature boy

Went Acura Luciani Jean talon for oil change very fancy but there all image terrible service waited 90 minute then I realize they forgot 8 staff roaming around not professional total waist of time and money

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Recommend Dealer
No
Employees Worked With
service
April 26, 2017

"poor purchase experience"

- testing patience

Bought Acura TLX tech 4 cyln. Good price on lease despite waiting a lot. Then came delivery. A mess. Luciani does not respect an appointment. Said the car would be ready at 11am, not ready, said that financing had not cleared, but finally, their mistake. Then appointment at 2pm. Car not ready ("it is just not ready", ~their words). They said they would deliver my car to my house. That would make it a slightly used car for the price of a new one (superb solution Luciani, bravo). This place should be under hospital, not business, as you wait like if you were in in a hospital. I cannot recommend this not very serious place of business. Hope you get a better experience if you go.

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Recommend Dealer
No
Employees Worked With
the whole building
February 03, 2017

"Horrible"

- Iceman

Bought a car from them Went to get it served not willing to do anything All excuses that do not make sense had to call Acura Canada Never will I go to this place again worst service i have ever gotten Talked to Gerard Guilbault...Rude and all excuses Had to make a complaint about him at Acura Canada

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Recommend Dealer
No
Employees Worked With
Gerard Guilbault
November 30, 2016

"Unbelievably awful!!"

- Aziz

Less than a year ago, I bought the car which was great in terms of price and features. I went to do the service and I got the car back scratched! Not that big deal! I changed the dealer for a while. But I had to go back because the remote starter is draining my battery!! I went there four times now. Every time they say it will be great and everything is fixed!! Last visit was last Friday. since then, I called the roadside assistance 3 times!! Now I badly need the car but I have to wait for the jump starter!! Unbelievably awful service!!!

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Recommend Dealer
No
Employees Worked With
Multiple
February 04, 2015

"Service Center review"

- newCarSmell

To be fair, I did not buy my car here, but I did, or rather used to, take my car here for service. After a disagreement over serviced rendered and paid for that did not fix my issue (Which I found out by testing the car myself) I was asked to pay for more service and parts which I argued against. I took my car to an Acura Dealer because I thought they know what they are doing, not guessing and replacing parts until the issue is resolved. Mistakes are made everyday, but if the repairs leave the car as it was before, then perhaps they were not necessary. So refund that before asking me to pay more. The service manager was very rude when I kept arguing the point. I did end up with a refund, but the customer service experience left a black mark. Their customer relations was not any better. If they don't value the customer, then a bad review is the least they should expect. Proceed at your own risk.

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Recommend Dealer
No
Employees Worked With
Renato Gallo, Chloe Soucy
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