London Airport Hyundai

Disappointing business practices within the Sales Department On Saturday, July 16th 2016 I went into the dealership to view and test drive a 2013 Hyundai Veloster. I was very interested in purchasing the car, bu On Saturday, July 16th 2016 I went into the dealership to view and test drive a 2013 Hyundai Veloster. I was very interested in purchasing the car, but I wished to have my mechanic look it over because there were a couple of marks on the body and because the brakes felt as if they would need to be done soon. At the time, the salesman I was working with, Genti Dervishi, said that taking it to my mechanic would be no problem. He told me to make an appointment for Monday and that he would drive it to the mechanic himself. I made the appointment on Monday and called the dealership to let them know. Genti wasn't in at that time, but the secretary said she would pass along the message. About an hour later, Genti called and said that taking it to my mechanic would be difficult unless I was going to commit to buying the car. After explaining that I would not to commit to buying any used car unless my mechanic has a look over it, he told me that he would try to get it over to the mechanic for the appointment that I made. An hour later, he confirmed by text message saying that it would be no problem and that he would take it over to the mechanic for the agreed upon time. The following morning (Tuesday, July 19th, 2016) I drove across the city to my mechanic. I was very surprised and upset to learn from my mechanic that Genti never showed up. He didn't call the mechanic or myself to let us know he wasn't going to show up. He didn't even call me after the fact to let me know what happened (he didn't call until the following day). I was extremely frustrated and embarrassed that my mechanic's valuable time was completely wasted. Furthermore, I was still on the hook for the $69 cost of inspection for my mechanic's lost time. Later that day, I got a voicemail from Genti, stating that he was busy with a customer at the time he was supposed to drive the car over to my mechanic, which is why he missed the appointment. He said he planned on taking it the following morning, but when he showed up for work, someone had sold the car the evening before. I don't know where to begin to describe how abysmal this customer service and business practice was through this whole ordeal. Being with another customer is not an excuse to not show up to an agreed upon appointment. His dishonesty and unreliability led to mine and my mechanic's wasted time, a $69 inspection bill that I have nothing to show for, and caused me to lose out on the car that I had my heart set on. I would expect this from a small used car lot, but was surprised to experience this from a Hyundai dealer. All-in-all, it was a very disappointing experience that has lost the trust of myself and my family/friends. More

HONEST and TRUSTWORTHY! I drive a (top of the line) 2008 Hyundai Santa Fe. I am fanatical about looking after my vehicle..., regular maintenance, fix things when they are bro I drive a (top of the line) 2008 Hyundai Santa Fe. I am fanatical about looking after my vehicle..., regular maintenance, fix things when they are broken, wash the car every day, or every other day. And my vehicle looks and performs, just like it came off the assembly line!! I needed some repair work done on May 9th, 2016. I dealt with Chris, Jill, Mark, and Damir, the Head of Service Department. Damir is exceptionally nice and very professional in his way of dealing with clients. Would I go back to this Dealership for any further repair issues...? YES..., in a heartbeat!! I used to deal with Finch Hyundai until one particular Service Advisor (Sean RICE) was less than credible on a couple of repair issues and since that time, I simply refuse to have my vehicle serviced at "Finch"! I have owned and operated a licensed Paralegal and Private Investigation Agency for 25 years now.., and in that line of work, one develops very good instincts about people. I've always lived by a truism, that "actions speak louder than words." Keep up the great service, Airport Hyundai, as you will surely be around for a long time. I'm confident in saying, customers like very much dealing with Service Technicians who are HONEST and TRUSTWORTHY and that's a good starting point! G.F. WHITE. More

Excellent Experience from start to finish! Very Happy!! Purchased a 2016 Tucson from Al Pereira and best car buying experience ever! Al was very helpful in finding us the car we wanted and was very profess Purchased a 2016 Tucson from Al Pereira and best car buying experience ever! Al was very helpful in finding us the car we wanted and was very professional at all times. When we I picked up the vehicle Al was there to personally show me all of the great features in our new Tucson. He also toured me through the dealership and introduced me to the service department and other personnel. He made me feel like a VIP,. I would also like to mention the Sales manager Ali and the Business manager Lama were very nice to me and I am so glad that we bought our new Tucson from Airport Hyundai. I would highly recommend this franchise to anyone looking to by a new vehicle,. Thanks so much Al, Ali and Lama. Oh, and did I mention what a sweet vehicle the 2016 Hyundai Tucson is? Fantastic!!! B. McClure More

Excellent service The service was excellent. I will really recomand this dealership to all my familly and friends. If you ever looking for a car or service this is the The service was excellent. I will really recomand this dealership to all my familly and friends. If you ever looking for a car or service this is the place to go. More

Sales We are very happy with their excellent cuctomer services, discounts and warranties they provided to us. The car has all the features we wanted. Thank We are very happy with their excellent cuctomer services, discounts and warranties they provided to us. The car has all the features we wanted. Thank you Al and Dean.... More

2015 Hyundai Genesis Sedan HTRAC - AWD I traded in my Acura TL with Super Handling All Wheel Drive for the newly re-designed 2015 Hyundai Genesis Sedan HTRAC - AWD. This car is incredible, I traded in my Acura TL with Super Handling All Wheel Drive for the newly re-designed 2015 Hyundai Genesis Sedan HTRAC - AWD. This car is incredible, it looks great, has a powerful motor, great fuel economy, a very roomy comfortable interior and the confidence of Hyundai's new HTRAC All Wheel Drive system. My experience with the knowledgeable sales representative Mr. Genti Dervishi and the Sales Manager Mr. Ali Syed) was excellent, both individuals will make you feel comfortable and confident with your decision, and will not pressure you with a "Hard Close" to make the deal. This relaxed approach is echoed by the dealership owner (Mr. Minaz Shamji) who took the time to introduce himself and made me feel like looking after the customer's best interest is their key objective. Today, I took my new car back to the Airport Hyundai for the initial 6000km check up and was equally impressed with the Service staff (Jill and Damir). The service department addressed my outstanding issues and the car was serviced promptly and delivered washed and cleaned!! Purchasing a new or used vehicle can be a very stressful matter, but I highly recommend the Airport Hyundai sales and service team for your new car needs. More

2016 Elantra Wonderful service from the moment I walked in until I drove out in my new car. Everyone is very helpful and pleasant to deal with. Would recommend thi Wonderful service from the moment I walked in until I drove out in my new car. Everyone is very helpful and pleasant to deal with. Would recommend this dealership to anyone. More

Just brought our new 2016 Hyundai Santa Fe 2.0T Limited home We are very pleased with the support and information received at this dealership. Our sales representative, Cara Howard, is very knowledgeable, arrang We are very pleased with the support and information received at this dealership. Our sales representative, Cara Howard, is very knowledgeable, arranged a really good trade in for our Pontiac Vibe and took the time to show and explain all of the features to us. Lama was very efficient in processing the paperwork and purchase, and the rest of the team were also very friendly and helpful. So far very good and we expect it will continue! There is a lot to learn about these new features, and two huge manuals to prove it! More

Excellent service! I have purchased two cars from this dealership and my daughter has purchased one. We have had great experiences. The staff are friendly and work hard I have purchased two cars from this dealership and my daughter has purchased one. We have had great experiences. The staff are friendly and work hard to satisfy customers. I know several others who have bought vehicles from Airport Hyundai and have never heard anyone complain ever. Over the years I have dealt with Chrysler, Buick, and Jeep dealerships in several provinces and no other dealership has been as professional and helpful as Airport Hyundai. I'm a customer for life! More