Lexus of Royal Oak

exceptional service team The entire service team at Lexus of Royal Oak is friendly, welcoming and they complete our routine service in a timely manner as promised and any work The entire service team at Lexus of Royal Oak is friendly, welcoming and they complete our routine service in a timely manner as promised and any work is professionally done. They explain the nature of the service required when we check in and they review the results of the service upon checkout. Our vehicle is in pristine condition when we pick it up. More

Service is top Quality Back in May I bought my Lexus used from Royal Oak after having a terrible experience with my Subaru Outback with Centaur Subaru. After my wife had s Back in May I bought my Lexus used from Royal Oak after having a terrible experience with my Subaru Outback with Centaur Subaru. After my wife had scratched my tire rim i brought it in to Lexus Royal Oak. I have never felt so welcomed at a business before and the customer service is outstanding. Yes the costs might be high at times but the service makes up for it and then sum. Great Job Edwin Prasad and the Royal Oak Lexus Staff. More

Simple oil change and winter tire installment. The team was professional and prompt. Straightforward service discussion. Absolutely love the "extras" that come with service at Lexus of Royal Oak (p The team was professional and prompt. Straightforward service discussion. Absolutely love the "extras" that come with service at Lexus of Royal Oak (pedicure, latte, car wash). Feel like a million dollars when you leave...it's a pleasure doing business with you! More

Service at the highest level From the moment you walk in to purchase or to service your vehicle, there is a level of service that you just do not experience at other dealerships. From the moment you walk in to purchase or to service your vehicle, there is a level of service that you just do not experience at other dealerships. Thank you for a fabulous experience! More

Thorough service, job done very timely courteously Comfortable wait for my vehicle, although was offered shuttle service. Enjoyed the beautiful customer waiting are and barista service. David was extr Comfortable wait for my vehicle, although was offered shuttle service. Enjoyed the beautiful customer waiting are and barista service. David was extremely knowledgeable and service oriented Even though it is not the closest Lexus dealership to me, I will definitely return based on this experience. More

Brought my 350 in for oil change and tire rotation Overtime I bring my vehicle into this dealership I am treated very well. If I need a courtesy car, a ride or if I decide to wait my needs are met. My Overtime I bring my vehicle into this dealership I am treated very well. If I need a courtesy car, a ride or if I decide to wait my needs are met. My car is always ready when promised. More

Winter tire swap Brought my vehicle in to put on winter tires and put summer tires in storage. David brought my attention to upfront costs and potential variable char Brought my vehicle in to put on winter tires and put summer tires in storage. David brought my attention to upfront costs and potential variable charges, and made the entire process as painless as possible. I deal with David the most at the dealership for my servicing, very pleasant guy, keeps you informed with timely information and best of all: no surprises. Servicing at the dealership is a little pricey but I always walk away with peace of mind and a full understanding of the cost structure. More

Semi-annual service Once again my semi-annual trip to Lexus of Royal Oak which included drop-off, shuttle, service and pickup was excellent. David's explanation and reco Once again my semi-annual trip to Lexus of Royal Oak which included drop-off, shuttle, service and pickup was excellent. David's explanation and recommendations were very professional and easy to understand and discuss. More

Used Lexus purchase was great start to finish. Michael was not only knowledgeable about the car we purchased but he was very easy to deal with and talk to which is almost more important. Thanks Mi Michael was not only knowledgeable about the car we purchased but he was very easy to deal with and talk to which is almost more important. Thanks Michael! More

Yearly service My wife owns a 2002 Lexus SC convertible which she allows me to drive on occasion.. I have the pleasure of taking the car for a service check on an a My wife owns a 2002 Lexus SC convertible which she allows me to drive on occasion.. I have the pleasure of taking the car for a service check on an annual basis to Lexus of Royal Oak. I have dealt with David Skillen on a number of occasions, as recently as today. David has an extremely positive attitude towards the customer. He anticipates what the customer needs and expects. He is prompt to respond to any concerns or questions and follows up promptly with a phone call to resolve any unanswered queries. He demonstrates a confident ,friendly ,yet professional approach to his dealings. Peter Wallis More