Lexus of Royal Oak

Shameful Sales Strategy Went into this dealership because a friend referral and it is well known for its amazing service. While I didn't have the opportunity to experience t Went into this dealership because a friend referral and it is well known for its amazing service. While I didn't have the opportunity to experience their service centre, I had the miss fortune of dealing with their sales team. The strategy to provide a "good deal" was to offer less than what the worst comparable vehicle in Canada was listed at! Let me give you even more background: 4 months ago I was interested in buying a new Lexus and worked with this sales team. Initially they offered me a low trade in, when I walked away from that because they had no justification to provide me with that low assessment. 1 day later they called said they did more research and came back $7k higher as an offer. (thats a big difference in day). At that time I decided to keep my vehicle so no deal was made. Yesterday I approached them on a vehicle I saw on their website and asked to revisit the trade in offer from 4 months ago. There is only 2000km difference since then. First off, when approaching them about a vehicle I saw on their website, during our engagement the price mysteriously increased on their website by $2500 now making it seem the vehicle was priced higher. When approached about the cost difference since engaging them, they said it was a price adjustment based on market. Interesting timing! Also, they have now said they will offer me $10k less for my trade offer from 4 months ago. At this point, it is clear the only deal here is for them - this experience has made all those stories we tell ourselves about dealing with car salesmen true. Next time someone comes into this dealership, where they specifically tell you "they will take care of you", they should wear a mask and hold a gun while they ROB YOU! Terrible sales strategy. My advice - never trade in, cause there is NO DEAL at all to be made and DON'T trust they are there for a win/win deal. They are quite happy to put you in a very losing position. You may have a great vehicle - thank you Lexus - but you will have not paid fair market value - I can guarantee that. More

Always fantastic service. Had my first service since purchasing my new vehicle recently. The service is excellent on ALL levels. Everyone is super friendly. The spa is a fun Had my first service since purchasing my new vehicle recently. The service is excellent on ALL levels. Everyone is super friendly. The spa is a fun addition, what a treat. Thanks See ya again! Kathy More

Friendly, courteous staff The sales people, tech person, reception, barista, finance all were very friendly and welcoming. All were informative. You feel welcome when you wa The sales people, tech person, reception, barista, finance all were very friendly and welcoming. All were informative. You feel welcome when you walk in the door. More

Excellent service, great hospitality. We were traveling through Canada from California when a check engine light came on. We called Lexus of Royal Oak Service Center and spoke with Margre We were traveling through Canada from California when a check engine light came on. We called Lexus of Royal Oak Service Center and spoke with Margret. She was extremely helpful and responsive walking us through possible fixes. She also emailed written instructions. When that didn't work she arranged for a service call the next morning. When we arrived the next day, everyone was immediately responsive to us. Sam Lee quickly diagnosed the problem and immediately arranged for service. They provided a shuttle to a local mall while the problem was fixed and we were on our way in a couple of hours. We were extremely happy with the service. We have always found great service from Lexus and Lexus of Royal Oaks did not disappoint. Five stars. More

The best place to take your vehicle to ,,, EVER! This is the best dealership EVER. I am always greater politely and with smiles. They always explain everything that will be done with my car. Then This is the best dealership EVER. I am always greater politely and with smiles. They always explain everything that will be done with my car. Then, my car is returned to me spic and span clean! More

Like lexus I really like Royal Oak Lexus dealership. They take good care of their customers, vehicles and the staff are always friendly. Coffee and pastries are I really like Royal Oak Lexus dealership. They take good care of their customers, vehicles and the staff are always friendly. Coffee and pastries are very welcome treat. More

excellent and professional customer service from Adrian Love Lexus cars! But after I visited Lexus of Royal Oak Calgary, I love their excellent service and strongly recommend to my friends. Adrian is alway Love Lexus cars! But after I visited Lexus of Royal Oak Calgary, I love their excellent service and strongly recommend to my friends. Adrian is always friendly and fast. Satisfied with his excellent professional service. Everyone I met here is helpful and happy! More

Very professional John Lussier, our sales person, was professional, courteous and accommodating. He was a pleasure to deal with. Austin Masse explained the technical John Lussier, our sales person, was professional, courteous and accommodating. He was a pleasure to deal with. Austin Masse explained the technical aspects of the vehicle in a simple concise manner and was also a pleasure to deal with. More

Great It was a great experience buying my new car from the Lexus of royal oak, they were very helpful and good on negotiating the price. Very friendly envir It was a great experience buying my new car from the Lexus of royal oak, they were very helpful and good on negotiating the price. Very friendly environment all the stuff were great special thanks to Kevin and mike. More

Very efficient and reliable As above Candice and v George very professional , delivery on time and Andy spent a lot of time explaining all the functions. Car was sparkling clean As above Candice and v George very professional , delivery on time and Andy spent a lot of time explaining all the functions. Car was sparkling clean More