Lexus of Richmond Hill

HORRIBLE Customer Service I visited this dealership twice and found the staff to be obnoxious and contrary to Lexus Customer Service, their Customer Service was extremely poor. I visited this dealership twice and found the staff to be obnoxious and contrary to Lexus Customer Service, their Customer Service was extremely poor. Definitely need to work on it. I also visited Don Valley North Lexus, and their customer service was excellent. More

THE ONLY CAR DEALERSHIP TO EVER DEAL WITH Just picked up our fourth RX350 in 12yrs. Everything about this dealership is 5 star +... sales, service, and customer attention. The Best !! Th Just picked up our fourth RX350 in 12yrs. Everything about this dealership is 5 star +... sales, service, and customer attention. The Best !! Thanks.... Paul G More

take a car second time.Exelent My family took the car from Lexus of Richmond Hill second time Thank you so much. My family really appreciate to everybody who works there. Very My family took the car from Lexus of Richmond Hill second time Thank you so much. My family really appreciate to everybody who works there. Very important -Greg Ashkenazy He always help to us ,and we trust the company Lexus ,because he works there. We recommend for costumer of Lexus to meet person like -Greg Ashkenazy. He give to people smile and his very good service. Thank you Greg. Thank you again . More

Five stars service Very professional and Helpful staff. Vahid (sale specialist)is a professional and very easy to deal with. Really great customer service ,I give them Very professional and Helpful staff. Vahid (sale specialist)is a professional and very easy to deal with. Really great customer service ,I give them five stars because I got five star service. More

Purchase of our new vehicle I would recommend this dealership to all my family and friends, the experience here was great! From the moment we walked in to the moment we left eve I would recommend this dealership to all my family and friends, the experience here was great! From the moment we walked in to the moment we left everyone was great. Our sales man was Ray Tsang he was very knowledgeable and very accomodating. Vince Benincasa was the sales manager real great guy and finally the financial manager Mike Lopez again funny just great staff. This dealership is very lucky to have these individuals on their payroll. More

The best experience ever!!!! The best experience ever!!! Rohan did an excellent job!!! I got a great car, good deal and on top of it all really great customer service!!! Also when The best experience ever!!! Rohan did an excellent job!!! I got a great car, good deal and on top of it all really great customer service!!! Also when I picked up the car I was in the dealership under an hour. Rohan closed the deal within an hour??. Love my new car!!! I'm definitely coming back soon. More

Are you interested in new customers? I was so upset about the treatment I received that I decided not to write this review for two months. I figured if I was mad it would not be a helpfu I was so upset about the treatment I received that I decided not to write this review for two months. I figured if I was mad it would not be a helpful review. I am still bothered by the treatment so I decided to write the review. I have been a Lexus customer for almost 15 years and I have purchased 4 cars. I contacted this dealership to book a service appointment. It was my first time contacting them. The first time I left a message and no one got back to me. The second time I spoke with a person who was polite and professional yet firmly insisted that I had to provide my VIN number prior to booking an appointment. I indicated that the VIN number is prominently displayed on the car and someone could acquire it when I arrived( I was calling from my office and did not have the VIN handy). After some back and forth this was not acceptable so I declined to book the appointment. I was frankly mystified at this treatment. I have attended Erin Park Lexus for the past 15 years and always received top notch service from virtually any staff member. I was surprised by this treatment and thought Lexus management should know how a good customer was turned off by the approach. I left a message for the General Manager and never received a call back or any follow up. The good news is I still love Lexus. I now drive 50 KM to go to my old dealership where I am treated like a King by sales and service -- Erin Park Lexus! More

Horrible service!! Horrible attitude!! I wanted to get pre-owned Lexus RX 350 and went to Richmond Hill to check on prices. My salesperson was Brian Lee. Right at the beginning, he asked wh I wanted to get pre-owned Lexus RX 350 and went to Richmond Hill to check on prices. My salesperson was Brian Lee. Right at the beginning, he asked whether we were ACTUALLY GOING TO BUY A CAR OR JUST BROWSING! I found that a bit rude but still decided to deal with him. Throughout our conversation, he was very pushy without giving specific details about the make, kms and final price. When I asked him per month, he would always come up with a different amount as he would be giving me an extra 'discount'. I then told him I wanted to trade in my car so I would bring it the next day. After I brought it, the manager offered $1000 for the car (which another dealership evaluated for 4K) so I obviously said 'no'. I then told Brian that I was going to agree to take RX 350 if he offers me an X discount. He called his manager who again tried coming up with numbers and at the end said he cannot match with the price I am asking to get by adding that I SHOULD NOT BE BUYING A CAR AT LEXUS IF I AM ECONOMICALLY UNSTABLE AND HAVE A BUDGET!... I simply turned around and left. Very unprofessional, extremely rude and disrespectful personnel! More

Used Car Sales Tactics This dealer plays games to make you chase after them and drive up their profits. Once you reach out to them, they will ignore your calls, take hours o This dealer plays games to make you chase after them and drive up their profits. Once you reach out to them, they will ignore your calls, take hours or days to reply, talk to their "manager", and try to lure you into the dealership for a test drive. Once you are on their turf you'll be on the receiving end of all the classic tricks of the "used car" sales game. Search online and you'll find similar horrible experiences. Buyer beware of this dealer. More

My wife and I were interested initially in buying a luxury used car and found a year old Lexus LS460 on the Internet. We drove down from our home near Sudbury to Richmond Hill to meet the salesman, Rod luxury used car and found a year old Lexus LS460 on the Internet. We drove down from our home near Sudbury to Richmond Hill to meet the salesman, Rod Roozbehani, who had advertised the vehicle for sale. The car was amazing - had been maintained to the Lexus standards - and our negotiating with Rod was professional, friendly, open and honest. Since that time, which was in December 2009, we have purchased three more vehicles - all from Rod. We bought a brand new RX350 in July 2010, a year old LX570 in December 2010 and a brand new GX460 in December 2012. All these purchases were made at Lexus of Richmond Hill even though it takes us approximately three and a half hours to get there from our home. In each and every transaction, we dealt with Rod and were treated courteously and ethically throughout. We believe that the price we paid for each of our vehicles was the best we could've obtained anywhere and the trade-in values were excellent as well. Rod is very knowledgeable and trustworthy. He learns what his customers need and is respectful of their budgets and any other requirements they might have. He can be reached almost 24/7 and returns calls promptly. A true professional! In addition, Rod makes sure to introduce you to the staff at the dealership who also may be able to assist you - we were introduced to the Finance Manager, Service Manager and General Manager, all of whom expressed interest in us as clients of a warm and efficient dealership. If you are looking for good value and a salesman you can trust, go see Rod Roozbehani at Lexus at Richmond Hill!! More