Lexus of Richmond Hill

Worst experience at a dealership We had the worst experience at this dealership. Vince, the sales manager, was extremely rude and unprofessional! I have never seen someone so offensiv We had the worst experience at this dealership. Vince, the sales manager, was extremely rude and unprofessional! I have never seen someone so offensive in customer service! My husband and I went to get a quote for a IS and they got the quote from the exact website that everyone has access to online. They lacked knowledge and needed to check the website and catalogue. Wait time was long even though we were the only customers there! Loved the IS before my visit but changed my mind completely about lexus altogether after this experience! Vince acted as if he was doing us a favour by selling us a car! I had gone to BMW and Mercedes the day before and was shocked by the service at Lexus! More

New experience! Today we (my son and I) got new car,R300. I am lexuz customer for almost 8 years but this time I had different experience. Imtiaz Cheval was so helpf Today we (my son and I) got new car,R300. I am lexuz customer for almost 8 years but this time I had different experience. Imtiaz Cheval was so helpful and nice. Thanks Imtiaz for creating a very special day for us. My son was so excited when he received his car wrapped in Red ribbon! !!!! He was with us from the beginning to the last minute. Thank youuuuu Imtiaz More

Customer service Our experience dealing with Rod was great. He was very attentive to our needs and was able to deliver the car we wanted. Great service and we recommen Our experience dealing with Rod was great. He was very attentive to our needs and was able to deliver the car we wanted. Great service and we recommend Rod to anyone. More

My personal experience with sale lady I have a great experience with Katie and Ray who helped me from beginning to the end of the purchasing my RX350. They explained different options t I have a great experience with Katie and Ray who helped me from beginning to the end of the purchasing my RX350. They explained different options that are available which makes it more affordable to own an expensive car. Their experiences and knowledge about their job made it easier for me as customer. It was a smooth transition and experience at Richmond Hill Lexus. Thank you Katie and Ray for all your help. Carolyn More

Great vehicle at a great price. I had been looking for a Toyota Rav4 with a V6 engine and low KMs for a while when I came across an auto trader ad from Lexus of Richmond Hill. These I had been looking for a Toyota Rav4 with a V6 engine and low KMs for a while when I came across an auto trader ad from Lexus of Richmond Hill. These vehicles are hard to come by as they were only made from 2006-2012 and the further we get away from 2012 the harder they are to find with under 100,000km. When I called about the 2011 Toyota Rav4 Sport with only 49000 km I was put through to Imtiaz Cheval. Being from Winnipeg, I knew I had to trust Chevy to be my eyes and ears on this one. I requested a lot of photos of the under carriage/ strut towers ect as a major concern with used cars from the East is rust. Chevy came through with quality photos that I could pass on to my mechanic and get the go ahead to proceed with the sale. We worked out the details over the phone and after flying in on a Friday morning red eye from Wpg I arrived at the dealership needing things ready to go in order to start my 24 hour drive home. Things were ready, everything worked out well and Chevy was great. The dealership wasn't quite as nice as some of the Lexus dealerships in the West (no Barista ect), but hey man, I was there to buy a 6 y/o Toyota. I've had the vehicle for almost a month and everything is tickety boo so I couldn't be happier as this vehicle was priced a lot more reasonably than comparables in the West. Thanks Chevy, take care pal! More

Top notch service I found my salesperson to be absolutely delightful. She took care of me from choosing the right car for me, to teaching me about all of it's feature I found my salesperson to be absolutely delightful. She took care of me from choosing the right car for me, to teaching me about all of it's features. She always returned my calls in a timely manner and was cheerful, courteous, friendly and knowledgeable at all times. It made me enjoy my experience in buying a car from her and the dealership. More

Second Experience This is my second RX350 purchasing from Lexus of Richmond Hill. I had an amazing and smooth experience dealing with the sales team, Specially Mr. Imti This is my second RX350 purchasing from Lexus of Richmond Hill. I had an amazing and smooth experience dealing with the sales team, Specially Mr. Imtiaz Cheval. Thank You All. More

Buying a car made easy with Imtiaz Cheval It was a pleasure to buy a car at Lexus of Richmond Hill. Imtiaz Cheval was very knowledgeable and was a pleasure to deal with. I would highly reco It was a pleasure to buy a car at Lexus of Richmond Hill. Imtiaz Cheval was very knowledgeable and was a pleasure to deal with. I would highly recommend Imtiaz. More

My experience with Lexus richmond hill Just bought a nx200 t from there. Love the dealership. Love the sales person Katie KONG. Outstanding service and price. Very happy. Will recommend to Just bought a nx200 t from there. Love the dealership. Love the sales person Katie KONG. Outstanding service and price. Very happy. Will recommend to all my friends. More

Amazing experience purchasing used 2015 RX350 Had an amazing experience with Kumar during purchasing our 2015 RX 350 a few weeks back. We've known Kumar for 6 years since he worked at Markville t Had an amazing experience with Kumar during purchasing our 2015 RX 350 a few weeks back. We've known Kumar for 6 years since he worked at Markville toyota. My father reconnected with him at the Lexus dealership and Kumar always made himself available for us. He kept in touch with us throughout (6-8 months while we looked for the perfect car). He's always been extremely dedicated, honest and transparent. The car was in excellent condition and everything he promised; he delivered. We only went back to Lexus of Richmond Hill because of Kumar and would definitely recommend him to friends and family. He genuinely cares about his client. More