Lexus On The Park

During the December 2013 ice storm we had a tree branch damage the front end of our 350. I contacted the Lexus Inn on the Park Service Department. They immediately offered same day towing of our vehicle damage the front end of our 350. I contacted the Lexus Inn on the Park Service Department. They immediately offered same day towing of our vehicle or shuttle service to/from the dealership. Upon arrival at the dealership, there was a spotless rental car available with documents available for signature. They interacted with the insurance policy and kept me regularly update on the progress of our repair. The repair was completed on schedule and when I picked up our 350, it was immaculate – inside and out. Later that week I received two follow-up calls to ensure everything was running well. The staff I interacted with at the Inn on the Park are very friendly and extremely efficient. I would not hesitate in recommending this dealership to anyone! More

I called LOTP regarding service on my Lexus 350 which was 3 weeks out of warranty and in need of a major engine repair.I was immediately put through to service manager Abid Shivji who patiently listened to m 3 weeks out of warranty and in need of a major engine repair.I was immediately put through to service manager Abid Shivji who patiently listened to me about my problem.Upon bringing my car into the dealership for my problem I was met by the both Abid and service advisor Brian Mitchell who talked to me about my problem and sent my vehicle to the service dept. to verify my problem.After confirming that there was a problem with my car Abid said he would call Lexus on my behalf and see what he could do to get my repair done in a manner satisfactory to me even though the vehicle was out of warranty and had not been serviced by them.I left proof of service (oil changes etc. from another repair center) with Abid and he assured me he would be back in touch with me after hearing from Lexus.About a week later I received a call from Abid and he had worked out a solution to my problem that was completely satisfactory to me.I took my car in and was met by the service advisor Brian Mitchell and Abid and there was a rental car waiting for me and I was given an approximate time line for the repair.The repair was completed a day early and I was kept apprised of the situation during the time my car was in by Brian the service advisor.Picking up my car was seamless,Brian took care of the rental car details and I met with Abid who went over the work done on my car with me and made sure that I was satisfied with everything that had transpired.I would not hesitate to recommend LOTP for service. More

This is my first owning a Lexus. I used to drive a Mercedes. Having been my first service call with Lexus I found the service to be very impressive. I look forward to continue dealing with John and Gr Mercedes. Having been my first service call with Lexus I found the service to be very impressive. I look forward to continue dealing with John and Greg as they have both provided service that so far has been beyond expectations. Both Greg and John are very friendly and warm. I would and have recommended John and now Greg to friends. I look forward to being looked after by John and Greg in the future. You have a great team. I am very glad that I have switched from Mercedes to Lexus. So far I have not been disappointed. Thank you More

I went to LOTP to buy a new car. The transition was easy and simple and I love my Lexus (especially in all this snow!). Since I bought my car I've been back many times for service. The service is always th and simple and I love my Lexus (especially in all this snow!). Since I bought my car I've been back many times for service. The service is always thorough, promote and easy. My time is respected, I never have to wait or follow up on the status. And I never feel like they are recommending service that I don't need. I highly recommend LOTP! More

In my opinion, Lexus On the Park epitomizes personalized service. My salesperson was Mark Easton. Mark has a high level of confidence in the Lexus brand. In addition, Mark is very knowledgable of the indust service. My salesperson was Mark Easton. Mark has a high level of confidence in the Lexus brand. In addition, Mark is very knowledgable of the industry as a whole. Mark answered my product to product comparisons fairly and honestly. Mark let the quality of product and high level of service do the talking and never pushed the hard sell. I also spent some time with the General Manager, Alistair Baxter, before I purchased the vehicle. Alistair is very Customer focused and has a "let's get it done" attitude that was very reassuring. As a Client, Lexus On The Park continues to exceed my expectations. There are many dealerships that offer quality cars but none can offer the personalized service and attention that Lexus On The Park provides. More

2008 Lexus RX400h is my 1st luxury vehicle purchase. I choose dealership & brand of car based on reputation; location & perceived ease of dealer service access. Lexus is an aspirational brand for myself choose dealership & brand of car based on reputation; location & perceived ease of dealer service access. Lexus is an aspirational brand for myself & dealership has been very good. I got tired of dealing with car dealership service departments that despite customer loyalty seemed to be only interested in pushing service work either too early or unnecessary More

It was a pleasure to deal with Sam, we were so pleased with the service he provided. He anticipated all of our needs and made sure we were happy with our lease. We would highly rev comes Sam & Lexus on th with the service he provided. He anticipated all of our needs and made sure we were happy with our lease. We would highly rev comes Sam & Lexus on the Park. More

i have always been treated as a valuable customer not because i am driving an expensive model, but because these guys treat everyone this way. They are friendly, interactive and the most important, they because i am driving an expensive model, but because these guys treat everyone this way. They are friendly, interactive and the most important, they think ahead. i am very glad that they always ready to go extra mile in order to solve the issue. They are highly motivated to provide an exceptional service to people and their cars. Thank you very much! More

Abid took care of my needs personally, set me up with my winter wheels, he listened to my concerns and previous experiences, remembered me from our december conversation and ensured I will be taken care of winter wheels, he listened to my concerns and previous experiences, remembered me from our december conversation and ensured I will be taken care of the way I was happy with. He asked Warren to look after my isf and that was an excellent experience for me. Warren knows his stuff and I was very happy that he looked personally into setup of my wheels and steering and tested the vehicle himself. Can't wait for Warren to look after my car again. More