Lexus Of Oakville

Terrible dealership. The only positive thing I will say is during the process of buying the car, everything is super smooth. Then we ran into hiccups with the service dep The only positive thing I will say is during the process of buying the car, everything is super smooth. Then we ran into hiccups with the service department, nickel and diming us. Everything there is overpriced and on top of it, THEY MAKE YOU PAY FOR YOUR RENTAL WHEN THEY CANT GET THE CAR BACK TO YOU IN THE TIMELINE THEY INITIALLY SAID! Now let’s go to the end of lease. Everyone acts like your best friend because there’s equity in the vehicle, and you act in good faith, be honest with them and the minute they know you’re not buying out the car and/or going to another brand, that’s when the knives go in your back. You would think their owner would at least want you to go to another one of their dealerships even if it’s not another Lexus. I waited 2 weeks to hear from someone from another brand, but same owner, and nothing. I tried trading in the lease to another brand and the GM blocked it. Made up a new clause that only another Lexus dealership can buy the vehicle now. This was no where in the lease agreement and they made it up on the spot to block us trading the car in. Then they offered us 1500 to bring the car back yet the other dealerships were giving us minimum 4K. Luckily we found another dealership that owns a Lexus dealership and they took the car no questions asked. Avoid Lexus of Oakville at all costs. More

Yesterday I picked up my new Lexus NX 350h Hybrid. I am absolutely delighted with it. I would like you to know that all of your team at Lexus of Oakville provided me with exceptional service durin I am absolutely delighted with it. I would like you to know that all of your team at Lexus of Oakville provided me with exceptional service during the process of choosing, buying and taking delivery of my new (fourth) Lexus. In particular you will want to know that Marcus Stefani is an absolute credit to your team and always a pleasure to deal with, plus Rahib Choudhury who provided an excellent explanation and demonstration of all the electronic bells and whistles Your service team, who I have dealt with over many years, is also a pleasure to deal with So very many thanks to you and all your team at Lexus of Oakville. You truly have an exceptional dealership More

Very Good! Excellent service....! Honestly...no exaggeration...very good from all aspects...repeat 'all'....this dealership is as good as the Lexus vehicle is.. Excellent service....! Honestly...no exaggeration...very good from all aspects...repeat 'all'....this dealership is as good as the Lexus vehicle is... More

An Extremely Professional Dealership! What a pleasure it was to work with Fiona Song on the search for, and eventual purchase of my new vehicle. Fiona is knowledgeable, so pleasant, ve What a pleasure it was to work with Fiona Song on the search for, and eventual purchase of my new vehicle. Fiona is knowledgeable, so pleasant, very courteous, and provides the utmost in customer service. She has that rare quality to actually listen to what a customer wants in a vehicle, and then do the research to serve-up my dream vehicle on a silver platter. Not all Sales Consultants at other dealerships do this. Additionally, everyone at Lexus of Oakville treated me like royalty. By far, this was the best experience I have ever had with a car dealership, over all my decades of car-purchases. More

Had a major car problem, coming to Oakville from Montreal. Cannot believe how good the service was for someone they knew was from out of town. Kevin Neilson in service, so helpful and professional, Montreal. Cannot believe how good the service was for someone they knew was from out of town. Kevin Neilson in service, so helpful and professional, what a great ambassador for Lexus, Thank you More

Marina and Fred were excellent. We came from out of town and everything went smooth and friendly and professional. Thanks Marina We came from out of town and everything went smooth and friendly and professional. Thanks Marina More

My late husband and I have been existing customers at this dealership over the last few years and today when I went in to buy one of their high end vehicles they refused to take my busy because I didn’t this dealership over the last few years and today when I went in to buy one of their high end vehicles they refused to take my busy because I didn’t live within their jurisdiction. I spoke with Mike, one of the managers, and was very disappointed in the way he dealt with me. They have lost my business! More

I have given this dealership two opportunities to work with me. The first time I went looking for a car, the sales agent Sandra didn’t seem to care and didn’t even respond to my emails. I complained to th with me. The first time I went looking for a car, the sales agent Sandra didn’t seem to care and didn’t even respond to my emails. I complained to the manager Michael and he chose another agent to work with us Nikki. She was very arrogant, cold and unfriendly. She didn’t even try to provide satisfactory customer care. She also left zero room for any negotiation and was clearly keen to use pressure tactics. I do not recommend this dealership and will never approach them again. More

Recently purchased an IS 350 series3 sports package 311hp sports package. i am overwhelming with my sales person Michael Chin this is my 3rd Lexus i love it! My impression of the facility was 10 out of 10 v sports package. i am overwhelming with my sales person Michael Chin this is my 3rd Lexus i love it! My impression of the facility was 10 out of 10 very convenient parking & supper accommodating staff. Best experience purchasing a vehicle so far. i would to recommend Michael Chen he's very knowledgeable & very polite no pressure. in behalf of my family i would to say thank u & the entire team of Lexus Oakville keep up the good work everyone. More

Absolutely the best car buying experience I have ever had . Recently purchased an RX350 executive package and couldn’t be any happier with the entire team at Lexus of Oakville. . Recently purchased an RX350 executive package and couldn’t be any happier with the entire team at Lexus of Oakville. More