Lexus Of Edmonton

I need to give a shout out to Pavlo. He was very easy to deal with, very professional and not pushy at all. He is proud to be working at Lexus of Edmonton, and it shows. When I had diffi He was very easy to deal with, very professional and not pushy at all. He is proud to be working at Lexus of Edmonton, and it shows. When I had difficulty understanding certain aspects of the transaction, Pavlo was patient and courteous. This dealership went out of their way to ensure I was happy with my purchase. Thank you! More

Leadership Excellence, Operational Rigor, and Brand‑Standard Service Delivery: During a recent water‑intrusion repair on a 2020 RX 350, Rob Watson demonstrated leadership and operational execu Brand‑Standard Service Delivery: During a recent water‑intrusion repair on a 2020 RX 350, Rob Watson demonstrated leadership and operational execution that aligns directly with Lexus corporate service standards. The repair required a coordinated, multi‑stage process, and Rob managed each phase with exceptional precision, clarity, and accountability. His proactive communication, structured updates, and solutions‑driven approach ensured the guest remained fully informed and confident throughout the repair cycle. Rob’s ability to maintain calm authority while overseeing a technically complex repair reflects the leadership qualities Lexus expects from its top‑performing service professionals. His performance strengthened guest trust, reinforced the dealership’s reputation for technical excellence, and demonstrated disciplined adherence to Lexus service protocols. Ashley Thomson’s operational support further contributed to the success of this service event. Her responsiveness, coordination, and attention to detail ensured seamless continuity from intake through completion. The immediate provision of a loaner vehicle minimized guest disruption and reflected consistent alignment with Lexus’s guest‑first philosophy. Ashley’s execution underscores strong internal process discipline and reinforces the dealership’s commitment to delivering a frictionless service experience. This service interaction exceeded expectations across all core Lexus customer‑experience metrics—communication, timeliness, professionalism, and quality of work. Rob’s leadership and the team’s collective performance represent the caliber of excellence that merits recognition at the corporate field level. Their work exemplifies the operational standards Lexus retailers strive to uphold and demonstrates the value of strong, brand‑aligned leadership within the service department. More

Good Morning Lexus of Edmonton, Subsequent to my two previous reviews/complaints, I received a call from one of the owners [Kyle]. The end result was that they sold me a new vehicle [Lexus NX 350] at previous reviews/complaints, I received a call from one of the owners [Kyle]. The end result was that they sold me a new vehicle [Lexus NX 350] at a great price, and also gave my wife and I a good deal on the trade-in of the used Audi we had previously bought from them. Now, everybody is happy! Like the saying goes, "ALL'S WELL, that ENDS WELL". THANK YOU LEXUS of EDMONTON!!!! More

The staff at Lexus on 170 street Edmonton are truly amazing! Helpful, courteous and always friendly. They consistently go the extra mile to find answers and make sure you are taken care of. A special amazing! Helpful, courteous and always friendly. They consistently go the extra mile to find answers and make sure you are taken care of. A special shout out to Robert Watson, the Service Manager. It's rare to come across someone as knowledgeable as he is, and even rarer to find someone so willing to share that knowledge, and help trouble shoot even my "out there" questions. Especially appreciated his help a few months ago with reprogramming my remote car starter, which had turn out to be a bigger job than expected, but he got the job done! Thank you Robert and keep it up, you are the best! More

It was my first visit to this dealership. Went in for a block heater and of course fell into the other services that they suggested. I know they upsell already at every dealership, but they t Went in for a block heater and of course fell into the other services that they suggested. I know they upsell already at every dealership, but they told me my toe bolts were seized and they were not at all. It’s not the $209 they were going to charge me, it’s the principal. I went to Kal Tire and they told me my toe bolts rolled like butter and they did my alignment in 20 min. Won’t be going back to this dealership. Having a loaner car is nice, but you have to be able to trust that they won’t lie and say things are broken when they are not. More

Amazing experience at Lexus of Edmonton! Ian Fernandez was professional, knowledgeable, and incredibly easy to work with. He made the entire car-buying process smooth, transparent, and stres Ian Fernandez was professional, knowledgeable, and incredibly easy to work with. He made the entire car-buying process smooth, transparent, and stress-free. We felt well taken care of from start to finish. Highly recommend Ian if you’re looking for a top-notch experience. Also, thanks to Alex on finance for making the whole process fast and easy. More

I had a great experience with this car dealership. Ian Fernandez was super helpful! I would recommend this place as they were very transparent and it was a pleasure to buy a vehicle from them. Ian Fernandez was super helpful! I would recommend this place as they were very transparent and it was a pleasure to buy a vehicle from them. More

I had a great experience purchasing my vehicle at Lexus of Edmonton. I was drawn in by the concierge-style service that was described, including loaner vehicles and transportation support—especially given of Edmonton. I was drawn in by the concierge-style service that was described, including loaner vehicles and transportation support—especially given the significant distance between my home and the dealership. That level of service eliminated my initial hesitation about buying from a dealership so far away. Unfortunately, my actual service experiences have not aligned with what was promised. Scheduled service visit – I was declined a loaner or any transportation support and was told the service would only take 1.5 hours and therefore did not qualify. In reality, the service took 3.5 hours, and I was required to wait at the dealership the entire time. Rattle/noise from the front of the vehicle – On this visit, the service experience matched what was originally described, but only after I had to push for it. Breakdown and tow (Saturday, Dec 13) – My UX Hybrid died at a gas station and had to be towed in. I was not offered a courtesy vehicle at all and was told the dealership was very busy with weekend tows. No Uber voucher was offered so I could attend my appointments, despite this being part of the concierge service that was sold to me. Additionally, there were no staff available to return my vehicle, so it remained at the dealership an extra day. I was later informed on Dec 16 that staff were then available to return it. This leads me to ask: was I oversold on Lexus service and therefore developed unrealistic expectations, or is this dealership falling short of the service standards that were presented at the time of purchase? I chose Lexus in large part because of the premium service promise. At this point, the consistency of that service has been disappointing. More

Thanks to all of the people we dealt with at Lexus of Edmonton on the purchase of our NX 250 Signature. Our sales person Haroon (Hank) Khatri was very prompt setting up a test drive for us, and finalizin Edmonton on the purchase of our NX 250 Signature. Our sales person Haroon (Hank) Khatri was very prompt setting up a test drive for us, and finalizing the purchase agreement. Very personable gentleman! I would recommend him on your next Lexus purchase. Thanks to Cory in finance and Laura for walking us through setup. Michelle also made our first service appointment seamless! Thanks! More