Lethbridge Volkswagen

Worn out Brakes! (at 40% pad life) In the beginning of November I took my car in to the dealership for a routine oil change and there were a couple things that were suggested to be done In the beginning of November I took my car in to the dealership for a routine oil change and there were a couple things that were suggested to be done Number 1 was the timing belt was due for a service. No big deal That is an important repair, Number 2 was that my rear brakes were measuring at 2mm and needed to be changed ASAP. The quote i got was for $451.29. Now because of the timing belt and brakes i wasn't able to do them all at once, or even at the dealership. I took the timing belt repair elsewhere and saved money and i did the rear brakes myself with the assistance of a journeymen automotive mechanic. My problem lies in the fact that when we removed the rear tires to start the brake repair, the journeyman did a quick inspection and noted that the pads were still at 40% life. Keep in mind i did the brakes 2 days ago. So 7000 km after the initial 2mm inspection my brakes still have 40% I ended up changing them anyways as i had the parts, but what if i would have paid the $450 and got new brake when my pads were still at 40% I do not appreciate being lied to in order to drum up more work for your shop. I will not be bringing my car back for anything other than oil changes More

Respected, patient and knowledgeable We found both service dept. in repairing a very difficult problem with our existing car and sales in patiently working with us and the car we chose ne We found both service dept. in repairing a very difficult problem with our existing car and sales in patiently working with us and the car we chose needing repair before sale. More

Purchased used CC Todd and his staff at Lethbridge VW ooze professionalism and each interaction I had with staff members was nothing but positive. I felt I was treated Todd and his staff at Lethbridge VW ooze professionalism and each interaction I had with staff members was nothing but positive. I felt I was treated very fairly and was not pressured into making decisions. I want to thank Jordan and Jenn in particular for their fantastic service. I am thrilled with my new (to me) CC. More

Amazing Just bought our new Tiguan in November we love it, we had great service and would go back!! I had the vehicle for a week and had a nail in my front ti Just bought our new Tiguan in November we love it, we had great service and would go back!! I had the vehicle for a week and had a nail in my front tire! It was an easy fix and good customer service ! More

Great Experience Just bought a used car. Had a great service! Team did everything to keep me satisfied. Would recommend to everyone. Make sure you stop there! Just bought a used car. Had a great service! Team did everything to keep me satisfied. Would recommend to everyone. Make sure you stop there! More

Out with Old Blue In with New Blue I had a great time picking out my 2016 Golf (New Blue). The whole VW team was a hoot to work with. Not the first nor the last time we will be dealing I had a great time picking out my 2016 Golf (New Blue). The whole VW team was a hoot to work with. Not the first nor the last time we will be dealing with VW! More

Great experience recently bought a Jetta, and the service was great! Employees went above and beyond to help get my new car, and the car was the perfect fit with what recently bought a Jetta, and the service was great! Employees went above and beyond to help get my new car, and the car was the perfect fit with what I was looking for. More

Excellent service We purchased a new Golf Sport wagon ,we went to many dealers as make and model did not matter to much just a fuel efficient vehicle.We ended up in VW We purchased a new Golf Sport wagon ,we went to many dealers as make and model did not matter to much just a fuel efficient vehicle.We ended up in VW .I have had many VW over the years and do like their quality ,obviously recently they have had issues in the press,all car manufacturers are no different .VW got caught thats all.Make aside we where made very comfortable and the additions to the vehicle with winter tires was a bargain .Mark Sereda was our salesman he was extremely helpful and polite and took us in many test drives as to establish what vehicle we like so he answered many questions on Jetta ,Golf ,Sport wagon etc .I would highly recommend Mark ,in my opinion one of the best car salesman I have known,a credit to VW.I do not like pushy dealers and they were certainly not.Plenty of coffee was made available and a very good offer on our old vehicle was made available.Thanks once again and we will certainly buy VW from them again. More

Honest, fair, and transparent customer service These are challenging times for Volkswagen but even more so for Volkswagen dealers. Despite this, Lethbridge Volkswagen manages to surprise with thei These are challenging times for Volkswagen but even more so for Volkswagen dealers. Despite this, Lethbridge Volkswagen manages to surprise with their level of service and commitment to the customer. Their customer service is low-key but personable and efficient. Above all, it is honest and fair. We have bought two cars from this dealership over the years and just recently dealt with them over the third. Each time, we have been very impressed. There was never pressure to buy or to get extras we didn’t need. Instead, we have been presented with the information we needed to make the best decision for us in a friendly and collaborative atmosphere. Our last experience has been no different. We decided to trade-in our Passat TDI and get our dream car (ok, this is my dream car to be honest) - a Touareg TDI. Once again, Lethbridge VW went above and beyond to make a deal that we could afford and also be very happy with. Todd Brown, the general manager even made a house call in Calgary to let us demo a vehicle! Unfortunately, on the very day we were supposed to do the deal, the stop-sale was put on the Touareg! Obviously, this was for reasons that were beyond their control. VW Lethbridge has managed this frustrating situation with aplomb. Todd has worked hard to give us the most up-to-date information in an honest and transparent way. This level of commitment to customer service, combined with the fact that they sell great cars, has certainly convinced us to stay with Volkswagen despite the current emissions issue. More

Above and Beyond Lethbridge Volkswagen went above and beyond to get me into my new Jetta. I bought my vehicle on a rainy Saturday, when I found out my current vehicle Lethbridge Volkswagen went above and beyond to get me into my new Jetta. I bought my vehicle on a rainy Saturday, when I found out my current vehicle was no longer safe to drive. I lived 100 kms away, and they made it so I could drive my new car home that day. Thank you Jordan, Ian and Charla! More