Leavens Volkswagen London

Horrible Customer Service! To say that we are extremely disappointed with the VW Leavens Dealership is an understatement!!! Horrible customer service with absolutely no follow-u To say that we are extremely disappointed with the VW Leavens Dealership is an understatement!!! Horrible customer service with absolutely no follow-up. I have contacted the Service Manager on a number of occasions to address issues and there has been no reply. This is absolutely unacceptable!!!! My family has bought numerous vehicles from Leavens, and to be treated like this is an insult! Both my husband and I have made sure to share our experiences with family/friends etc. as this is not a way to do proper business. We are just so disappointed in the integrity of the service, staff and vehicle. More

Justin Robbins is the best So professional and never felt pressured. Such an enjoyable experience and I love my new car !! Great price and service. Highly recommend him and the So professional and never felt pressured. Such an enjoyable experience and I love my new car !! Great price and service. Highly recommend him and the dealership More

Nice guys at leavens Leavens has kind hearted people that obviously enjoy what they do. It shows in how nicely you are treated. Recommnend to anyone. Always had excellent Leavens has kind hearted people that obviously enjoy what they do. It shows in how nicely you are treated. Recommnend to anyone. Always had excellent service at this dealership. More

No find part yesterday I visited the dealer for a spare for my vokswagen tiguan 2010 and they surprised me by telling me that they do not have that part that I had yesterday I visited the dealer for a spare for my vokswagen tiguan 2010 and they surprised me by telling me that they do not have that part that I had to buy aftermarke then what support can I have if it was just a filter of the rear differential More

First time in for warranty work a driver picked me up at home and took to me the dealership which was nice but I expected my vehicle to be ready and it's not so I'm stuck here waitin a driver picked me up at home and took to me the dealership which was nice but I expected my vehicle to be ready and it's not so I'm stuck here waiting. Update turns out my paper work was put in the wrong spot so my vehicle was never looked at. First impression no organization or confirmation of paper work being completed More

TDI Trade In This is the fourth vehicle I have bought from Leavens VW, and as usual the experience was great. They made the whole TDI trade in process so much eas This is the fourth vehicle I have bought from Leavens VW, and as usual the experience was great. They made the whole TDI trade in process so much easier on us. Clinton was our sales rep and he was extremely knowledgeable and great to deal with. He was able to answer all of our questions and helped us every step of the way. We were really dreading the settlement process but the staff at Leavens made it so much easier. We will be returning to Leavens VW in the future when we make our next vehicle purchase. More

Leavens is a great dealership. We have purchased six vehicles from Leavens. We've always been very impressed by both the sales and the service departments. Given our past experience We have purchased six vehicles from Leavens. We've always been very impressed by both the sales and the service departments. Given our past experiences we plan to remain Leavens customers. More

Leave Leavens "You're going leave Leavens" Incompetent and not to be trusted. Sales. Ordered a 2017 Mk7 Golf R from Germany and once it finally arrived it was "You're going leave Leavens" Incompetent and not to be trusted. Sales. Ordered a 2017 Mk7 Golf R from Germany and once it finally arrived it was involved in a fire a few days before my possession. Leavens cleaned it up and tried to sell it to me even with visible damage to exterior emblems and paint from smoke damage/smell and fallout. I had an identical replacement car brought in from Guelph and now some poor probably unaware owner has the corrupted Golf R. Charged twice for tech package option. Had to have money refunded. Paid for paint protection package and when doing my first car wash discovered the dealer never applied the sealant. Had to return car for a couple days. First Service. Asked for oil change, balance and re-weight winter tires, alignment as steering wheel tilted 10 degrees right, and repair a couple paint chips under warranty. New alignment has steering wheel tilted 10 degrees left now, wheels are directional and were re-installed backwards and one wasn't even balanced. Paint chips touched up, blobbed on with wrong colour paint. Was told paint touch up was a courtesy and even when I provided my warranty documents that called out paint repair the general manager Chantelle still denied it was covered until I told her I would call the 2nd party warranty provider myself. Leavens would never admit they were wrong or at fault. Even at the hint of suggesting they were unprofessional and disengaged from their own warranty policies they get very defensive. I would be ashamed and embarrassed if I worked there. Leavens is not accommodating at all. Not once was I ever offered compensation or a truly heart felt apology for all the nightmarish inconveniences I encountered. I look forward to Leavens response to my review as I'm sure they will try to say I'm just a complainer and make excuses but the sad truth is some places just suck and Leavens service could have done so much better. More

Worth the visit to Leavens Bought a 2012 Tiguan from Clinton. He was very informed and didn't pressure me at all. He was friendly and made the process very smooth. I would defin Bought a 2012 Tiguan from Clinton. He was very informed and didn't pressure me at all. He was friendly and made the process very smooth. I would definitely deal with him again. More

Way to much attitude. I'm going to assume he was just having an off day, but we spent some time with Terry. Took a couple of cars out for test drives. Initially he just had I'm going to assume he was just having an off day, but we spent some time with Terry. Took a couple of cars out for test drives. Initially he just had an old school used car salesman type demeanor (ie. I don't really care how long you've been doing this) but when we told him we weren't prepared to make a purchase that day he started giving us major attitude. Didn't really care to do up quotes or to answer our questions. Told us he "wasn't allowed" to let us take a car out on our own (not the first time I've heard this, but the first time it was made to feel like an offensive request), but then mysteriously he decided we could. I actually liked the car I took out and thought about returning for it but would've most definitely asked for a different sales person if I were going to. I will say, their prices for used VWs are generally really good, although Terry tells us that they aren't willing to negotiate at all and that if we don't buy them someone else will as "they go through them unimaginably fast". Oh and I forgot... he just fielded a call about them as well. As a short aside, the receptionist was really nice and we had some fun joking around with her. She even offered us some gum out of her own stock. More