Lallier Kia de Laval

Worst dealership expérience...Made a car purchase Worst dealership expérience... Made a car purchase contract in June with estimated delivery in 3 weeks max but delivery never made each time... Sale Worst dealership expérience... Made a car purchase contract in June with estimated delivery in 3 weeks max but delivery never made each time... Sale rep.never called to provide any update.. he tells me that he did not have time to call me after all 9 weeks passed... I canceller the contract and got my deposit back. Never to visit Lallier Kia in Laval quebec! More

La pire expérience d’achat de ma vie. Premier contact, on me demande des pieces d’identité. Permis de conduire, carte de crédit. Discution à n’en plus finir, finalement je dis que je vais réfléchir, on on me demande des pieces d’identité. Permis de conduire, carte de crédit. Discution à n’en plus finir, finalement je dis que je vais réfléchir, on refuse de me re dre mes pièces d identité. Je hausse le ton, mine de rien, je me suis fait entourer du personnel de l’atelier avant de récupérer mes pièces d identité. Méfiez-vous de ces gens. More

Méfiez-vous, ce concessionnaire ne respecte pas leurs contrats!!! J’ai acheté un Sorento avec ALBI et j'ai obtenu des changements d'huile gratuits à vie de KIA. Je devais faire mon changement d’huile po contrats!!! J’ai acheté un Sorento avec ALBI et j'ai obtenu des changements d'huile gratuits à vie de KIA. Je devais faire mon changement d’huile pour la première fois chez Lallier depuis le changement d’administration. J’ai pris un rendez-vous avec eux il y a deux semaines et j’ai bien vérifié qu’ils allaient respecter l’entente. Malheureusement je me suis fait appeler une heure avant la rencontre pour m’avisez que je devrai payer!!! Quel manque de professionnalisme!! On m’a dit que je devais payer un entretien complet pour faire respecter le contrat!! J’avais pourtant vérifié cela eux lors de mon premier appel!!!! Ils m’ont fait perdre une journée de travail, mais je sais maintenant que je ne peux pas leur faire confiance! Lallier KIA!! Vous avez perdu des clients pour le prix d'un changement d'huile!!! Je dis bravo ALBI pour votre bon service, je vais continuer de faire affaire avec eux! More

Même moins que une étoile .Menterie , aucun respect de Même moins que une étoile . Menterie , aucun respect de la loi du consommateur Trafique les chiffre du prix du véhicule Oufff si tu veux te fai Même moins que une étoile . Menterie , aucun respect de la loi du consommateur Trafique les chiffre du prix du véhicule Oufff si tu veux te faire arnaquer C’est la place ... Lallier Kia Pourquoi Kia Canada tolère ce comportement. C’est le rôle de Kia Canada de superviser leurs concessionaire More

This is the worst car dealer ever! Worst employees! You can't talk to anyone. Its been almost 3weeks now and we dont have any answers regarding to the car that we want to get. Everytime we call, they're tr can't talk to anyone. Its been almost 3weeks now and we dont have any answers regarding to the car that we want to get. Everytime we call, they're trying to pass us to different people. We want to get our deposit for the car but nobody can help us! We emailed the agent, we emailed the finance guy but no answer! How unprofessional! Don't come here in Kia Lallier Laval! Worst service, worst employees ! More

The worst service ever. I bought à used car, they told me when i picked it up that the entire check up had been done but they couldn’t give me the report yet. It came out it had never been done. Yesterday wa when i picked it up that the entire check up had been done but they couldn’t give me the report yet. It came out it had never been done. Yesterday was my 3rd visit for thé same problem and it still not repaired. It’s true what they say: once the car s sold they don’t care anymore. More

Worst. I bought a used car here that only had ~45000 Km on it. The brakes were super worn out, yet they wouldn't fix them. Also, they tried to only give me o I bought a used car here that only had ~45000 Km on it. The brakes were super worn out, yet they wouldn't fix them. Also, they tried to only give me one set of keys, that were broken. One of the DRLs were out, but I only noticed it after I brought it home, but since it was still on original manufacturer warranty for another two years I was only going to bring it up when I brought it in for maintenance. It's been a year now and they still haven't fixed it... I've asked multiple times for them to change it and make sure it's on warranty, yet nothing has been done. This dealer is the absolute best at avoiding helping you for free. If I had known it was this bad, I don't think I would have even bought the car from them. I have huge regrets. More

Worst customer experience of my entire life I bought a used car from Lallier Kia Laval last month. During the test drive, I could tell the brakes were worn out. So when I bought it, I also accep I bought a used car from Lallier Kia Laval last month. During the test drive, I could tell the brakes were worn out. So when I bought it, I also accepted their offer for a "reconditionning". They are supposed to inspect everything, like the brakes, the wipers, etc., and replace the parts that are faulty or show too much wear and tear. The car didn't have a safety kit either (to fill up a flat tire), so I was also assured that I would get one with the "reconditionning" (reconditionnement, in french). When I came to pick the car up, I needed it the next morning, and it was late (18:30). There was a cap missing on the car battery. They hadn't given me a safety kit, as they had promised. The brakes hadn't been changed. I asked for the inspection report, but I was told they "couldn't print it" at the moment. I was promised it would be sent to me the very next day, which - you guessed it - never happened. It's obvious the brakes hadden't even been inspected: when I had them checked, the pads were barely 1mm thick. It was dangerous to use that car. I was furious, but had to leave with the car and try to get everything I was owed later. Plus, the sales rep couldn't do anything about any of this anyway. It took one month of calling everyone I could over there to get what I was owed. I would tell the sales rep, and my complaint would go nowhere. I would ask the service department, and the same thing would happen. Everytime, the same "director" of used cars (Guyaume Dubreuil) seemed to receive my complaint, and do absolutely nothing about it, probably hoping I'd just give up. I felt like a Kafka novel. That seems to be their M.O. : when you talk to someone, they can never do anything about your problem themselves, so they promise they'll talk to whoever's in charge. But the person in charge seems to have as a sole purpose to make it as COMPLICATED as possible, in order (probably) to lower their costs. I'm still angry just typing this. For the last month, I have felt insulted, frustrated, discouraged... I truly wish I never have to deal with anyone there, and I definitely wouldn't recommend anyone buy from them. More

Worst sales service From beginning to end a sales train wreck. They seem very sincere but I see they employ bait and switch tactics . They took forever to get approval From beginning to end a sales train wreck. They seem very sincere but I see they employ bait and switch tactics . They took forever to get approval for my lease Again took forever to get the car And all told it took 13 days to pick up my car... The day of pick up no Kia folder to hold my recEipts and important lease papers, no dealer key chains which I found ultra cheap ... Car was only washed out side ... no sign of wax or rain repellent like other dealers no one gave me the walk around Car wasn’t set up I asked for tag tracking ... not installed Block heater.... in the car... but not installed instead it was in center console ... I got mats but they don’t fit ... Lastly got into the car ... no full tank of gas... This is why one star ... if Kia Lailler Laval can not even do the bare minimum... and be decent the least I can do is this ... Zero for new and used avoid at all costs ... More

142 km pour rien du tout je prend un rendez-vous pour un véhicule en particulier, je me présente même 20 min d’avance ,car je viens de loin et tout ça pour me dire qu’ils ont je prend un rendez-vous pour un véhicule en particulier, je me présente même 20 min d’avance ,car je viens de loin et tout ça pour me dire qu’ils ont vendue le véhicule en question le matin même.Je me dis bon pas grave en avez vous un autre de même équipement même si plus chère pas très grave ,non monsieur ils me répondent il y en aura un qui rentre demain. Pourquoi ne pas m’avoir appelé dans ce cas pour m’aviser de la vente j’au pas fait 142 km dans le vide ,je me fais répondre que c’est pas leur que c’est leur téléphoniste qui aurait du le faire bin câline j’ai parlé avec la téléphoniste et elle n’avait même pas eu l’information que le véhicule a été vendu,car elle me dit qu’elle m’au mis au courant, je crois elle semblait vraiment sincère et désolée comparativement de la personne X en charge des ventes et service client je n’y retournerai j’amais . More