Kitchener Hyundai

Broken promises I purchased a 2019 Hyundai Ioniq Hybrid on July 31, 2019. In the agreement, I purchased a remote starter for $700 which was to include a Compustar 2- I purchased a 2019 Hyundai Ioniq Hybrid on July 31, 2019. In the agreement, I purchased a remote starter for $700 which was to include a Compustar 2-Way Remote Starter Prime T10 with the MyStart App. I sent these exact specifications to Scott Dobbin (salesperson) in an email. I asked that he confirm these were the exact items that would be installed in the car upon delivery. He did confirm it in an email dated July 14 th. When I picked up the car, there was no remote. They said it was not possible on my hybrid and when it was available, they would 'make things right'. I believed them and took possession of the car. I returned on two different occasions for oil changes and on each occasion, I followed up with the Parts manager about the remote. On both occasions, I was told they would look into it. After 7 months, I figured I had to take things into my own hands. I called Mass Electronics. Andrew, the customer service representative was exceptional. He looked up my installation and explained to me that when the original installation was made, the Compustar 2-Way Remote was available and could have been installed. I then called Kitchener Hyundai to have the remote only to find-out they would not honour their written agreement and would provide a lesser remote. They had my money and nothing to lose at this point. I have to point out that Mass Electronics stepped up and provided and installed the remote at no additional cost. To this day, Kitchener Hyundai accepts no responsibility for not clarifying the installation with Mass Electronics nor not 'making things right'. I will never step foot into their dealership for any oil changes or services again. I am a firm believer of 'if you give your word, you should own up to it'. More

Oil change OK. Gave advice for other maintenance. Did job on time. Advised to change air filter which I was not aware of. Will keep visiting them. OK. Gave advice for other maintenance. Did job on time. Advised to change air filter which I was not aware of. Will keep visiting them. More

Didn’t like that it took numerous phone calls to set-up a service appointment especially since messages were not returned even when a phone call was dropped. The policy of not performing recalls on Saturdays service appointment especially since messages were not returned even when a phone call was dropped. The policy of not performing recalls on Saturdays was also surprising. However, the servicing itself was done quickly. Would be nice if the vehicle was washed afterwards like some dealerships. More

Great service price was right and I loved how the vacuum up my floor mats. Would strongly recommend to go here to get your Hyundai fixed / repair up my floor mats. Would strongly recommend to go here to get your Hyundai fixed / repair More

6 month service call Very pleased with service. I mentioned I had to be on road by 9:30am and I was, Another satisfactory appointment, never been disappointed there. Very pleased with service. I mentioned I had to be on road by 9:30am and I was, Another satisfactory appointment, never been disappointed there. More

Excellent service The service at this visit was the same as the service at every visit-excellent. I was greeted by Jason as I walked in the door and within a few minute The service at this visit was the same as the service at every visit-excellent. I was greeted by Jason as I walked in the door and within a few minutes I was sitting in the waiting area. I was at the dealership less than half an hour for an oil change and a few other minor details. The service that I received when I purchased the car was what convinced me to stay with their service department. I have recommended this dealership to friends and family and our eldest daughter and her husband recently purchased a new vehicle here. More

Some,time the service for oil change is less than 20 min,however today it took little bit more than o e hour,for oil change. Also,service is greate,they vacuum front seats as well. Great service, always min,however today it took little bit more than o e hour,for oil change. Also,service is greate,they vacuum front seats as well. Great service, always a pleasure to go there. Thank you, More

Great experience! It was a great experience to get my new tires on my vehicle. I also really appreciated that they vacuumed the front mat. Thank you! It was a great experience to get my new tires on my vehicle. I also really appreciated that they vacuumed the front mat. Thank you! More

I went in for a service call (software update) walked out with New car! Everyone one on this team was great! Had a great experience with New car! Everyone one on this team was great! Had a great experience More

Had booked appointment to have winter tires installed. They seemed to have overbooked because never they never in took car in garage until an hour after my appointment. I was there 1.5 hr for a 1/2 hr at They seemed to have overbooked because never they never in took car in garage until an hour after my appointment. I was there 1.5 hr for a 1/2 hr at most service work. Why book appointment if they don’t schedule accurately. Other than long delay service was friendly and proffered. More