Kitchener Ford

Kept me constantly updated on my repair status and let me know as soon as it was completed know as soon as it was completed More

Dapinder is the worst salesman I’ve dealt with didn’t show up to make final sale after we traveled 200 km to get to the dealership show up to make final sale after we traveled 200 km to get to the dealership More

The Service Dept at Kitchener Ford is fantastic. It is easy to book an appointment. They are quick,, efficient and knowledgeable.. Always a pleasure coming here. Sales dept.. not so much. I have It is easy to book an appointment. They are quick,, efficient and knowledgeable.. Always a pleasure coming here. Sales dept.. not so much. I have tried to buy a car there, but on 3 occasions I could not find a salesperson to help me. The one occasion that I did sit down with a saleman, he did not know his product as he kept telling me about the new features on the upcoming model and I had to tell him, these features were already on my 5 year old suv. This time when I brought my car in for service, I mentioned that my husband was taking over my car and that I had bought a new car.. then I got an invitation to talk with a saleperson.. sorry too late! More

I was bringing in my car to get the sensors replaced. Mice or squirrels decided to eat my wiring that very same day. I managed to get my car to the garage Samantha was so understanding and went above and Mice or squirrels decided to eat my wiring that very same day. I managed to get my car to the garage Samantha was so understanding and went above and beyond to get it covered under my extended warranty which she did. My car got fixed but the next morning the rodents ate my wiring again. So back to the garage I went and again Samantha was there and got me a rental right away and again went above and beyond to get it covered under my extended warranty. What would have cost me $3666.00 cost me $500 and It was because of Samantha I will not go anywhere else .Also I have to give credit to the guys that repaired my car and did extra steps to help me stop the rodents from doing this again . I have so much trust in Kitchener ford service department they care about the customer when I tell people about the service I have received from the service department at Kitchener ford they say it’s very unusual for a car dealership to be more worried about the customer than making money off the customer. If I could give Samantha a 11 star I would!!! More

Purchase experience was quick and easy. Sales and delivery were seamless. Sales person was knowledgeable and friendly. Sales and delivery were seamless. Sales person was knowledgeable and friendly. More

Excellent,Friendly & Knowledgeable and On time. Charita Morrison was awesome.She explained thoroughly and make sure I was comfortable.Dealership provided an Uber service to and from my home Charita Morrison was awesome.She explained thoroughly and make sure I was comfortable.Dealership provided an Uber service to and from my home More

Best experience. No pressure sales. Had been negotiating with them pleasantly for a while on my mustang, when I was happy with the deal, it was seamless and pressu No pressure sales. Had been negotiating with them pleasantly for a while on my mustang, when I was happy with the deal, it was seamless and pressure free. I live an hour away near dozens of other dealerships, but when I buy my next Ford it will be from this group of peoples. More

I took my truck in for a recall service, entered through the service door. Every person I spoke with demonstrated excellent personal service, helpful, friendly, took time. I was extremely impressed. Prior t the service door. Every person I spoke with demonstrated excellent personal service, helpful, friendly, took time. I was extremely impressed. Prior to the appointment I had phoned to see how a recall was handled and the person who took the call , Sarah, was friendly, helpful, and just made me feel confident in what they would do. Sarah was the technician who welcomed and served me on arrival, and even remembered my phone call. It is rare to find this kind of service and I would recommend Kitchener Ford to everyone. Thank yo "SERVICE" department - you live and breathe what you do. More

They're helpful , flexible I can chose the date and time so I don't waste my time . so I don't waste my time . More

The staff are always friendly, knowledgeable and courteous. The service work is done quickly and always as requested and is very cost competitive. courteous. The service work is done quickly and always as requested and is very cost competitive. More