Kitchener Ford

being a professional salesman i contacted Kitchener Ford regarding a used truck they had. Contacting the Used car manager i told him i am interested but wanted to speak to him as he could give me a "Best Pr regarding a used truck they had. Contacting the Used car manager i told him i am interested but wanted to speak to him as he could give me a "Best Price", without wasting time. He directed me to Luke in sales. we spoke and i was direct with him and said i am interested in this truck but it is all about price nothing more. after several phones calls Luke requested i come in to see the truck and discuss pricing. I informed him that unless he was willing to drop the price significantly lets not waste time, i, live 90 mins away. He said we could work something out. I arranged to meet with him, arriving at the dealership i see him with dealer plates doing something. Entering the dealership i am told he had a family emergency and had to leave. NO CALL FROM HIM AT ALL TO INFORM ME OF THIS. I was introduced to a Mr. Ilka Ilunga and informed him of the situation and promises of a great deal from the no show salesman. he was totally professional as we discussed the situation and asked what i would like to do. We went out to the truck i had arranged to see thur Luke. It did not start. Back in the office we discussed matters further and he would represent my situation to his management and get back to me. He returned and informed me management had offered a 5% discount, not the thousands i had requested from Luke. Again being pout in this terrible position as a sale man he was totally professional, knowledgeable and apologized he could not do more to win my business. Mr. Ilka Ilunga did not get the sale but as a professional salesman i will recommend my family and friends to him if they need a vehicle. This all happened several weeks ago. Yesterday out of the blue Luke called me to inform me he was not at the dealership that day. when i told him i saw him there, he said a family emergency forced him to leave. He was informed i bought a GM. had he called at anytime to apologize for not showing up, i would have believed the situation. He did not call to apologize but to try and make a sale. thank you Ilka for your time, patience and understanding of my situation. It was a pleasure to meet a true professional. More

All the staff is very friendly super nice to work with and very quick and easy was a great experience and very quick and easy was a great experience More

I want to put out a sincere thank you and appreciation to Kitchener Ford for their excellent service, professionalism, care, and customer satisfaction. In particular, Amy Gallant, Derek Steele, and a technic Kitchener Ford for their excellent service, professionalism, care, and customer satisfaction. In particular, Amy Gallant, Derek Steele, and a technician (never got his name). These folks go above and beyond to meet your needs and customer satisfaction is #1. Please take your vehicles to them for your service needs and purchase your next vehicle from this stellar dealership. I had a very complicated and stressful issue with my vehicle, and the way it was handled and addressed was top notch. Hats off to these folks. More

I bought a pre-owned certified vehicle. 6 weeks later the motor went. My warranty would only cover $3000 so I was on the hook for $6000. I had only drove 4000km. THAT IS NOT THE WORST PART! 6 weeks later the motor went. My warranty would only cover $3000 so I was on the hook for $6000. I had only drove 4000km. THAT IS NOT THE WORST PART!. The gm dealership I took it to for the motor called me when they started to work on changing it to tell me the frame of the truck is not good. They had a body shop come in for a 2nd opinion and they agreed the vehicle frame is unsafe. The licensed mechanics will not put the motor in because of it being bad enough and unsafe. Kitchener Ford was supposed to call me back with some kind of solution. The date they said they would call me was months ago and now will not answer any of my messages or respond to me at all. I now have years of payments on something I can't drive or fix because it was unsafe and should not have been sold to me with the frame. Bair had received photos the garage took and his words to me was that the holes looked like they had poked them with their finger and were not already I there. I'm pretty sure to pass a safety you should not be able to poke holes with your finger into the frame. I have been brushed off like I don't matter. My children being in a vehicle I trusted was safe and certified to find out it is not MATTERS! I was willing to buy another truck from them if they were willing to work with me in rectifying the problem. But have been ignored. I tried as long as I could to not get anyone else involved but now I have no choice More

Bought my car new from these guys. .. nothing special about it. Maybe it was because I wasn't signing up for all that extra warranty crap! Got a letter from Ford of Canada (Customer Sat .. nothing special about it. Maybe it was because I wasn't signing up for all that extra warranty crap! Got a letter from Ford of Canada (Customer Satisfaction Program) saying that the PCM needed reprogramming to help prevent coolant intrusion into the cylinder bore. To test whether this is already happening requires a pressure test, but do you think the "Ford trained experts" at Kitchener Ford did this, while it was still under regular power train warranty? NO! Guess who paid the price... literally! :-( UPDATE: So, I get an update on my Ford app... Campaign #21N12 (One time repair for vehicles included in 19B37). But I've already paid!!! I contact the dealer to inquire about a refund for my out-of-pocket expense of almost $4k and, after a month of back-and-forth, I get informed that since I've already received a small amount of after warranty assistance on the original repair, I am not entitled for a full refund. More

Excellent service, stayed in touch with us the entire top, friendly service, willing to offer help and solutions top, friendly service, willing to offer help and solutions More

Service was excellent Personnel were friendly, courteous and knowledgeable They communicated well , answering all my questions and concerns in a professional manner courteous and knowledgeable They communicated well , answering all my questions and concerns in a professional manner More

I posted a bad review for the service I received on my Ford F150 truck. I was not until I sent the review did I get any response from the GM Scott Metcalfe. Again I have called several times to discuss Ford F150 truck. I was not until I sent the review did I get any response from the GM Scott Metcalfe. Again I have called several times to discuss my issue and each time they put me directly to his voice mail and not a response back. More

I have had nothing but good things to say about the service that I have recieved from Kitchener Ford. Very friendly staff and they repaired my vehicle in a timely fashion . Very professional from the p service that I have recieved from Kitchener Ford. Very friendly staff and they repaired my vehicle in a timely fashion . Very professional from the person who set up my appointment to the service attendants and you can't forget about the mechanics who did the repair . More