Kitchener Ford

Service department Above and beyond always the best service Matt Chan is one of the best service people I’ve ever worked with will be back again Above and beyond always the best service Matt Chan is one of the best service people I’ve ever worked with will be back again More

quick and easy, no hassles The staff is very friendly, professional and easy going, but experienced. They are also happy to help, with patience i might add. I definetly recomme The staff is very friendly, professional and easy going, but experienced. They are also happy to help, with patience i might add. I definetly recommend this dealership if your looking for a comfortable place to shop. I have dealt with every Dept. including the Collision Centre, and i have not yet met anyone who doesn't want to help. I even had a different Salesman, who didn't make a dime off of me, go on a short drive with me to answer my questions about some of the features of the car. Impressive in my book! More

Excellent service and very helpful and friendly people There always there for me when I need something. No hassle. Never ever experience this any where else.most dealers are only there for the sale .Kitche There always there for me when I need something. No hassle. Never ever experience this any where else.most dealers are only there for the sale .Kitchener ford is with you all time that’s why I will always be there customer More

Kitchener Ford I found the sales associates very friendly and very eager to help. Every question was answered with very much detail. Very happy and satisfied with my I found the sales associates very friendly and very eager to help. Every question was answered with very much detail. Very happy and satisfied with my experience. More

Oil change Just went in for an oil change and what ever is involved in looking the car over when doing a oil change. ( tier rotation fluids ) I feel it was done Just went in for an oil change and what ever is involved in looking the car over when doing a oil change. ( tier rotation fluids ) I feel it was done in a timely manor. More

Customer service My family recently met with Victor Priya over a change in loan paperwork. He was very helpful and extremely courteous. I thank him for making this e My family recently met with Victor Priya over a change in loan paperwork. He was very helpful and extremely courteous. I thank him for making this experience such a positive one. More

Best Ford Dealership Over the years, I have dealt with many Ford dealerships across Ontario and Kitchener Ford is by far the best dealership yet in terms of going above an Over the years, I have dealt with many Ford dealerships across Ontario and Kitchener Ford is by far the best dealership yet in terms of going above and beyond in customer service excellence. As each customer's situation is different I have found that Kitchener Ford staff are friendly, honest and genuinely interested in their customers and ensuring that it is handled to the upmost satisfaction of the customer. Kitchener Ford management and staff went out of their way to help me with my car lease, they are truly caring and go the extra mile. Kudos to Kitchener Ford!!!!!!!! More

Service department was great! I live near Chicago and was coming up to Kitchener to visit family when my F150 encountered an issue. Was able to limp all the way to Kitchener and dr I live near Chicago and was coming up to Kitchener to visit family when my F150 encountered an issue. Was able to limp all the way to Kitchener and drop it off at your dealership. Not only was the staff EXTREMELY friendly they understood the urgency of getting my truck back on the road so I could get to work by Monday. It ended up being a throttle body and the nearest one was in Toronto. Not only did your staff get the part, but it was ready by Saturday morning! I just could not be happier with the service that was given. If I lived in Kitchener or Canada for that matter, you would get all my business! I want to give credit to the following in turning this around for me. Ron and Michelle in Service, and techs Adam and Andrew. As well as all other staff not named. THANK YOU!!! More

Bad experience with Repairs This all started with a whine coming from my front end. It was found that my AC compressor clutch was gone... this was confirmed by a shadetree mechan This all started with a whine coming from my front end. It was found that my AC compressor clutch was gone... this was confirmed by a shadetree mechanic friend. Had the repair made ($1300)... whine still persisted.. Hmmm... lets chew on this for a bit I thought... few mornings later... sitting in my truck... getting ready to go to Oshawa... the truck did not build oil pressure!!!....back in it went!!!... they said it was the water pump... this was not confirmed by a 3rd party.... Knowing the water pump and oil pressure are not directly linked. I asked what was found in respect to the oil pressure... they couldnt find anything. I pushed the matter because i drive across Southern Ontario for work ....so an oil pressure test was performed with no fault found. An oil pressure switch was replaced as a precaution ($10) and the water pump aswell. I Drove away $800 lighter... the noise still persisted. shame on me for not asking for the old part....Frustrated... what is the issue? Is my motor gonna blow? So i book an appointment first thing ....Monday...By chance over the weekend a family friend... whose a licensed mechanic went for a spin with me and with a few slight turns of the steering wheel on a straight away...dagnosed it as a wheel bearing. Which made sense to me when explained and all my other shade tree mechanic friends do not doubt it. Im a technician by trade aswell... so I'm empathetic to the Service department. I've expressed that my truck is a business tool and to take their time with it if needed... if it stays another day... so be it. My confidence has been rocked with this place... i can't imagine if I was an individual who did not have experience with vexhicle repair and have a big network of friends to draw on for advice and help. More

Sue was awesome I spoke to sue regarding a trade. She was very honest and helped me make the best decision for me. I appreciated that very much. I spoke to sue regarding a trade. She was very honest and helped me make the best decision for me. I appreciated that very much. More