Kitchener Ford

Very professional with the customer needs always in mind! Will visit once again if the need arises! mind! Will visit once again if the need arises! More

They have very helpful and friendly staff, work done quickly, dealership very clean and orderly quickly, dealership very clean and orderly More

samantha ,andy were very friendly and helpful. took 2 visits to fiquire out rear wheel sensor ,hopefully all is well. took 2 visits to fiquire out rear wheel sensor ,hopefully all is well. More

Great Sales team, good atmosphere and professional service. I am going to recommend Kitchener Ford to all my friends and Colleagues service. I am going to recommend Kitchener Ford to all my friends and Colleagues More

Once again, the customer experience was excellent from the service dept. I bring my 2021 Escape to Kitch Ford for service and nowhere else. Samantha is extremely friendly & professional. I cant wait to br the service dept. I bring my 2021 Escape to Kitch Ford for service and nowhere else. Samantha is extremely friendly & professional. I cant wait to bring my 2008 Roush in for service and show it to the Team. More

Disorganized and unknowledgeable. I booked a service appointment for 1pm. I showed up at 1pm and they told me to drive it right in to the Garage. I was told it may take a few hours I booked a service appointment for 1pm. I showed up at 1pm and they told me to drive it right in to the Garage. I was told it may take a few hours! I was not impressed but made arrangements and came back in two hours. Once back I saw my Truck was outside, so thought I'll go in and pay and be on my way, only to be told "It says 4". When I enquired what on earth is he talking about, he repeated "the paper says 4 pm". I said, I just spoke to the fellow in desk number 2 and he told me that my 1pm appointment would be about 2 hours, and it's now 2 hours. He repeated, "well the paper says 4". I was frusterated and said this is ridiculous and called my husband to see what to do. He said take the truck and leave - WHAT IS THE POINT OF MAKING AN APPOINTMENT??? Their customer service was pathetic. They don't care about you at all. I was easily allowed to walk away without anyone trying to get to the bottom of it *I had asked to see who made the mistake and they just repeated "it says 4"....I pointed to the fellow that told me to drive it in and I had a 1pm appt only to receive a SHRUG of his shoulders. I believe a 10 year old could have handled this better. This is the second time we've had issues with this dealership. Unless I get a call from a manager that will rectify the situation as MY TIME is also valuable, they will lose a valuable customer----now waiting to see if they care enough to make a correction call. More

Very nice employee's and know their stuff, one thing I not happy about is my paint peeled around d my windshield and ford doesn't stand behind it very disappointed in this matter not happy about is my paint peeled around d my windshield and ford doesn't stand behind it very disappointed in this matter More

Very polite helpful they did everything they could to get parts and get everything fixed get parts and get everything fixed More

No call to find out what was wrong with my vehicle so I stopped by and spoke with someone in service. Was told it was a wheel speed sensor and they could have the part the next day . It was $288 installed stopped by and spoke with someone in service. Was told it was a wheel speed sensor and they could have the part the next day . It was $288 installed he told me . Great , let's do it . Arrive the next day to a bill for $491 . Cant trust Ford. It is who they are More

Highly recommend Kitchener Ford in your next purchase! I bought my truck from Andrew and my experience with him and Kitchener Ford was awesome they helped me in picking out the right vehicle. Thanks again I bought my truck from Andrew and my experience with him and Kitchener Ford was awesome they helped me in picking out the right vehicle. Thanks again to everyone I dealt with Andrew and Moe from financing😀 More