Kitchener Ford

Price is right Although I was given a great deal on the vehicle, I found the service to be awkward and what I would expect of the “used car dealership”. For example Although I was given a great deal on the vehicle, I found the service to be awkward and what I would expect of the “used car dealership”. For example when I have been handed my keys and I am sitting in the vehicle ready to drive home, that’s not the time to ask if I want a full tank of gas. When I come in to finalize a deal, don’t tell me that the deal has expired when I went gone to discuss with my bank and insurer. Had it not been for price, I wouldn’t be a customer. More

Frustrating No one ever has explained my card problem When I take it in and explain the problem I feel it is not addressed. I feel when I bring a problem to the No one ever has explained my card problem When I take it in and explain the problem I feel it is not addressed. I feel when I bring a problem to the techs attention it should be explained More

Block heater leak Brought my truck in again for a block heater leak that i thought was fixed before however service advisor said it was a problem Ford has with this pet Brought my truck in again for a block heater leak that i thought was fixed before however service advisor said it was a problem Ford has with this peticular block heater..thankfully i didnt need my truck so left it overnight waiting for parts. Dealership was very supportive with me and gave me options for a rental if i needed my truck. More

Excellent all round dupport Happy with everything but price but then never happy paying fir car maintenance Great customer service by Mike Dahmer and like getting the text me Happy with everything but price but then never happy paying fir car maintenance Great customer service by Mike Dahmer and like getting the text messages when updates required More

A-1 Service Kitchener Ford is top notch for service and repair. Customer service is above reproach. Fast friendly service. Shuttle service is A-1. Overall excelle Kitchener Ford is top notch for service and repair. Customer service is above reproach. Fast friendly service. Shuttle service is A-1. Overall excellent service. More

Thank you Adam Lewis and service department After haviving the rear left tire replaced Adam Lewis took my truck for a test drive for any concerns that I have had. Pleased everything is function After haviving the rear left tire replaced Adam Lewis took my truck for a test drive for any concerns that I have had. Pleased everything is functioning normal. Thank you Adam More

Good dealership. Recently I stopped in unexpected. My mudflap on the drivers side got damaged by the ice. It was hanging off and twisting. Pulling on me flaring. Scott Recently I stopped in unexpected. My mudflap on the drivers side got damaged by the ice. It was hanging off and twisting. Pulling on me flaring. Scott sent me over to the body shop and the guys promptly patched it up till I could make an appointment for service. This was great as I was on my way to an appointment and was worried I wouldn't make it. Great job everyone , and Thanks. More

Super easy to deal with! Started out as a convenient location to have bodywork done at their collision center for an insurance claim. From start to finish it was a seamless ex Started out as a convenient location to have bodywork done at their collision center for an insurance claim. From start to finish it was a seamless experience. The manager there was polite and super efficient and on the ball with returning calls and setting up the car rental while our vehicle was being repaired. Would totally recommend! More

Great dealership.Great people. My husband and I have purchased a few vehicles from Kitchener Ford. Our experience has always been very pleasant. Our salesperson has always been very My husband and I have purchased a few vehicles from Kitchener Ford. Our experience has always been very pleasant. Our salesperson has always been very helpful and has offered us the best prices from the beginning of the each transaction. Our experience with service has also been outstanding. We will shop at Kitchener Ford again! More

New Truck Went in for a new F150, Andrew and Adam were great help. Made the purchase of a new vehicle go smooth and effortless. Would a highly recommend. Went in for a new F150, Andrew and Adam were great help. Made the purchase of a new vehicle go smooth and effortless. Would a highly recommend. More